|Remote computer control is build into a remote support application and solution.||remote desktop support on the internet is a combination of remote computer access and remote desktop access to execute remote support through and on the internet for users to get remote technical assistance help.|
4RemoteSupport provides a software solution for online remote PC control over the Internet for computer support. The software service is free to try for 10 days. No credit card is required to try the service. The remote support software doesn't require a pre-installed client and is downloadable on demand on the web. For remote desktop control on the web, both the computer the person providing the remote technical support from and the the target remote computer which will be supported remotely need to be connected to the internet for the system to work. Dial-up internet service for either side is ok as the on-demand remote pc control software will still function but the results will be slower.
Desktop remote support is achieved by two distinct pieces of software running. The person providing the technical support remotely using on-demand pc remote control through the web will have a viewer running on their desktop. The viewer is launched from their account profile page or could be running from a previous support session but still would have been launched in the same manner - through their member profile page. The target system, the end-user, will login for on the main page of www.4remotesupport.com. They use the ID of the member account - the person who is subscribed to the service. The ID is the viewer id of the member.
Upon successful login they go to another page that has a pc remote support connect button on it and manual download link. They click that button for the support session to start. The connect page is also in place to confirm who they will be connecting to in case they have misspelled the email address (the id). Two IDs that are similar and an end-user misspelling the intended email address to login with may cause that user to connect to the wrong tech. One which they do not even know.
This has never occurred and is a very remote possibility of ever happening but this little check has been put in place to help in preventing such an incident from occurring. A checkbox on the online remote support member profile page letting them decide weather to have the page even show up is in development and will hopefully be added soon. This will enable the account holder to choose weather or not to have their users even go to that page or just go directly to the downloading page. Another feature that will be useful for web based desktop remote support will be an online chat support system that will enable the users of this remote support solution and online PC remote access and remote control application. remote support makes life and the experience of computer support for both the receiver of technical support and the support agent or technical support person much easier.
On-demand remote desktop control software delivered to the remote system from the web when an applet is loaded online and then downloads remote control software to their system that connects back to the tech support person on the web. The tech support person now has full remote desktop control of the remote desktop. Remote desktop control has as it's premiss to functionality remote desktop access. Remote desktop control on the web is used mainly for remote support.
Each account has a online remote support profile page built for it automatically. on this page the member could change the IP address to their network and the port address the software will use to deliver the desktop stream through. This configuration is required by the subscriber and generally needs to be done once. Most people who are looking for remote support software are IT people and have no trouble understanding this need nor implementing it. Many providers have the same requirement so this is no surprise at all to rather member. The higher-end packages , the " boutique " remote support software solutions don't require this and connect dynamically. We hope to get there one day but it will take a lot of little steps until we get to that one. There are some higher-end support packages that require the purchase of hardware, usually a server with their software on it, that still will require a port forwarding configuration on a firewall or router if purchased. The reason for this is because the buyer would not want to leave their purchased on-demand remote support software system exposed to all the attacks on the internet so it must be put behind a firewall.
4RemoteSupport provides software for online remote PC control over the Internet for computer support. The software service is free to try for 10 days. No credit card is required to try the service. The remote support software doesn't require a pre-installed client and is downloadable on demand on the web. Both the computer the person providing the remote technical support from and the the target remote computer which will be supported remotely need to be connected to the internet for the system to work. Dial-up internet service for either side is ok as the remote pc control software will still function but the results will be slower.
A single account allows for remote desktop support of an unlimited number of computer systems anywhere on the Internet. It is not a service that is priced per seat of target computers but is priced by account. That is, the cost is for an account that will be providing remote support. The system doesn't require and pre-installed client software on either end of the remote support session for pc remote control on the web. A Java virtual machine however should be installed on both the supporting system and the target computer that will be remote controlled. If a java VM is not found on the target computer then a link will be presented to the end-user or account member from which they could click and install the java plug-in. That is the only requirement.
In the works and under development for enhancing the on-demand pc remote support solution is the plan to have a backup connection method so that such a case occurs where the target remote computer doesn't have the java plug-in installed, a link will be presented to the end-user which could then click on it for an alternate manual download mechanism to start the remote support session. The text to be displayed along with that will be of course something to the effect of "if the automatic download failed click here" . This redundancy or failover will be a great addition to the service is actively being researched and developed.
Desktop remote control is achieved by two distinct pieces of software running. The person providing the technical support remotely will have a viewer running on their desktop. The remote PC control viewer is launched from their account profile page or could be running from a previous support session but still would have been launched in the same manner - through their member profile page. The target system, the end-user, will login for on the main page of www.4remotesupport.com. They use the ID of the member account - the person who is subscribed to the service. The ID is the viewer id of the member.
An applet loads and then downloads software to their system that connects back to the tech support person. The tech support person now has full remote desktop control on-demand over the web of the remote desktop.
You're doing great if you configured your router. If need be, I would be
happy to configure it all for you but I think one more setting needs changing
and your done. The error message you receive currently when you run the tester
Let me explain, if the IP address on your profile page is set for a private address, like your computer's 192.168.0.100, then you WILL get that message because there is no way to reach your computer directly, the router "protects" it. That is why port forwarding is used for our online and on-demand pc remote control on the Internet.
Set your IP address configuration for Remote PC control from your profile pages to be that of your PUBLIC address. That's the address assigned to your router by your cable/DSL provider. It can be obtained from your member page in the upper right hand corner. Do a double-check on your profile page but I think it's 68.98.xxx.xxx . Once you do that, start your viewer if it's not already running on
the task bar and try the tester again. As long as you do not change the port number, you do not have to restart the viewer. **Using the PUBLIC address in your profile is the configuration for pc remote control of computers over the Internet. Using the
private computer address is for LAN or private WAN support.
The router is configured with the computers address just because that is how port forwarding works. I know your not a techno-head but picture a data packet coming to your router through the public Internet side - the port on the back of the router labeled WAN. That packet has in it a port number that it's trying to deliver itself to. The router is now configured to forward packets with port number 5500 from the WAN port to the LAN port that your computer is connected to.
If you wanted to provide pc remote
support to computers in your own office you would
set the IP address in your profile to your computer's private address of 192.168.0.100. The tester wouldn't work, it actually can't work, but this is the configuration for LAN or private WAN pc support. You have a couple of computers and they are probably close to one another so this wouldn't make sense but picture an office with several floors
and several hundred computers.
If the router is configured for port forwarding, the IP setting is set to public in your profile, the tester returns successful results, you are ready to try the system for on-demand pc remote control over the Internet.
Please let me know what happens. If you need a volunteer, send me an
email when you are ready and I will login using your viewer id on
our homepage to start a on-demand remote
on the web. You'll have remote control control of my
computer for desktop support. I have a very high resolution on my screen so I
know my desktop will not fit into your viewer - you'll have to scroll.
For pc remote control through the web using our on-demand remote support solution online, I recommend a screen resolution of 1024x768 on your system as most "regular" users have their screens set at 800x600 or lower. Again, this is just a recommendation since you may not be comfortable or used to a 1024x768 screen res..
Desktop Remote Control Support Software Support computers remotely anywhere over the Internet. 4remotesupport.com is an affordable, cost effective desktop remote access and computer remote control support software solution. As there are many flavors of remote tech support tools and utilities, software for pc remote support can be expensive. Compare cost and value with others, it can pay for itself in days. There's no hardware to buy, no software to install or maintain, and no web site URLs to keep updating. Remote End-user Screen Shots - Logging-in for Remote Support Get remote control of almost any PC quickly over the LAN, WAN, and the Internet without having to worry about getting through firewalls or routers. Your end user connects to you. Software for pc remote support is an invaluable too that saves technicians a large amount of time by allowing software to be downloaded to the remote client host computer so the tech or application specialist or system integrator can have remote access of the desktop and full remote control of the remote computer pc for support on the web.
Accessing a pc is one step or phase it gaining remote access to a system. The more important and vital phase of the process is having software for desktop remote support that no only provides some access to the remote pc over the web but complete control of the user's desktop. By having such access, the remote assistance will be more effective. Providing only process information, running programs, hardware installed or application installed is often not enough to remotely support desktops.
From the target computer system, the end-user will login for support on our main homepage page or the login for remote support standalone page. They use the ID of our user's member account - this is the person who is subscribed to the service. We have added the feature of emailing a link right from the the user's page to the end-user whom you'd like to remotely support. The ID is the viewer id of the member. The remote pc control software used as the remote support software for on-demand computer remote control over the internet is a modified version of venc. More feature and modifications are in development to increase the robustness of the online remote pc control solution. There are numerous vendors providing solutions and software for computer remote support using pc remote support software. Some capable of static configurations and others with more flexible designs for the user. With many vendors comes countless methods for providing online pc remote support software services. Many of which are web based, like an application service provider model, and others that are standalone applications. The most commonly favored solution is from vendors that supply an ASP style approach which permits their customers to just log into their server, usually through a web browser interface - such as ours.
Web based desktop remote support is the way to improve customer support without increasing the number of support technicians or service truck roll out for support. Support software that allows web based desktop remote support is based on open source pc remote control software and also proprietary remote control software that fuels the support industry. As long as there are computers there will be a need for web based desktop remote support . Web based desktop remote support gives technicians application support engineers and developers a click or two access to their customer problems on their desktops or servers.
Web based remote desktop support can give support companies the breathing room to meet deadlines for supporting their customers and client in a more efficient and timely manner. Web based remote desktop support also allows the support company room to grow and gain more clients with the same number of technician. Web based remote desktop support is comprised of desktop remote control and remote desktop access software that gives technical support complete control over the remote desktop computer without having to actually be behind the keyboard the remote client is sitting in front of. The desktop remote control software that's part of every web based remote desktop support software installation and deployment is the key to a successful remote desktop connection for online remote desktop access and remote pc control. There are no borders for desktop remote control access and software for remote desktop support as the support software does all the work. The internet provides the medium for transferring the data of the remote desktop screen, keyboard, and mouse movements and is the path for the computer support software data stream to continue.
Desktop that run Linux, redhat or SCO UNIX or even caldera linux and even MAC computers all have software that allows remote desktop control through the web. This type of software is specialized or for the desktop operating system environment for which is was designed and may have even been ported over from and x86 or PC platform in the respective operating system. Linux has great desktop applications and not only are those applications for network administration and monitoring of servers, remote hosts, or even windows desktops and other devices but also user applications that contain useful applications, including remote desktop support applications, online pc remote control, for business environments such as word processing or spreadsheet creation and editing. the applications for Linux and a support application are unique and specific for the Linux based systems like redhat linux, SUSE linux, and others.
Remote pc control online tool: has it's origins in tech support. It most likely started out with network administrators having the need to connect to computers in other office locations. A copy will have more than one office location and the users there will need desktop support and desktop support software. Often, the remote office would start out small and not have many computers so they will not have a separate or additional technical support staff to help and assist those users out with technical problems. The network administrator at the main site would need to support hose users remotely using remote pc control online tool .
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4RemoteSupport provides a web based online remote access with remote control solution consisting of software for remotely controlling desktops, laptops, servers online through web. Internet based pc remote access independant of browser version . 4remoteSupport works with any browser type and version. There's no browser dependency, no extensions to add and the support side of the connection is not locked into the limitations and viewable size of a browser tab. Work in true full screen mode desktop screen sharing. The service and system works outside of the browser as well for viewing remote desktops. The client executable and the viewer side of the connection can be downloaded and run online from the web or from a local file server. There are no complicated long ID numbers and codes. No complicated administration involved confusing users. The start of a web-based support session is simple. web based remote desktop support . Remotely access computer via an Internet connection. 4RemoteSupport's web based service works with any type of internet access, low band-width DSL or dial-up or broadband Internet access is acceptable for remote support connections. The remote user only needs a web browser to initiate a desktop connection Remote support of remote computer systems for diagnosing and configuration updates or for training users on installed applications. Web based software for online desktop support can provide additional features such as computer management, not just remote control access. Once the remote computer is accessed over the network, an inventory can be taken of both hardware and software. Software issues, driver issues, and updates can be performed remotely over a network, local network or through the web. 4RemoteSupport has a reconnect feature that reconnects the remote computer to the tech-support viewer through the Internet in the event there is a disruption in the network connection.
Software for desktop support over the web has been utilized for both server and desktop support. One of the major factors in using software for desktop support over the web is the bandwidth that a remote client's network has available. Remote support as the name implies is based on computer remote control for support. Like Microsoft remote desktop Protocol, RDP, connections are made to remote computers on the network or on the web. Although Microsoft RDP is mostly used locally on the local network, Remote desktop Connections can be made over the web. Software for desktop support over the web by 4RemoteSupport is used for providing remote desktop support. Microsoft RDP is not full screen sharing software like 4RemoteSupport provides because once a connection is established, the local user who is viewing the console can longer see actions performed on the computer desktop. RDP is PC remote control but the technician or user who is connected to the remote computer can only view the screen. 4RemoteSupport provides web based screen sharing that enables both tech support and the local user to view and share the screen. Both the local user and the remote user can interact with the desktop that is being shared and both can control the mouse and keyboard. This is advantages for users who require seeing what is occurring on the screen and also for basic demonstrations or assisting users to use a feature of the an application. Desktop in general is based on remote control software that enables support people to control a remote computers screen, keyboard, and mouse. The connections can be made over the web and on the local network. There are no limitations to the distance or type of networks software for desktop support over the web can be accessed through. Online access is most common but it is not limited to web based access and local network access is a fundamental feature of 4RemoteSupport. Once connected, 4RemoteSupport online screen sharing remote desktop sessions provides local file system and network file system access. file transfers are permitted unlike many free applications for desktop support through the web. Software for online desktop support over the web should have two way file transfer and both parties, local user and remote user, should be able to see and interact with the desktop that is being remote control for support. RDP permits file transfers while in session, 4RemoteSupport provides file transfers in both directions and unlike free applications for desktop support through the web. The remote computer is control online for remote support and the Internet provides the network for long distance support. The session can be enabled to re-connect is there are Internet network issues or an unreliable ISP connection is causing some disconnects. 4RemoteSupport desktop remote control software allows for connection on the web of a remote computer desktop screen to a viewer process on the tech support screen. In the case of a bad or unreliable network connection, 4RemoteSupport's online computer remote control software reconnects to the tech support viewer automatically.
Remote computer control is an integral part of software for online desktop support over the web. The web has fundamentally changed the way IT departments, hosting companies and managed services business conduct their helpdesk and support services. One restricted to local area networks, software for desktop support through the web by 4RemoteSupport, as its name implies, has opened up opportunities to provide support from anywhere outside the localized network . the opportunities extend the reaches of local firewalls and restrictions such that the remote technician can access the local drives, network drives and local hardware of the remote desktop computer. Software for computer support both internally and Desktop Support online through the web often take the form of screen sharing or desktop sharing services. Most often the computer remote control app is deployed through a download link but the computer remote control app can also be pre-installed on the remote network through various mechanisms and controls such and msi install file deployment and group policies. Deployments to facilitate pre-existing shortcuts and be offered and augments the need to a downloading clients. 4RemoteSupport software for online desktop support through the web maintains a small client and also can work client-less. Not there is no support software required but the java based initiation aids the remote user in that the user does not have to download a separate file and initiate the installation. 4remotesupport software for desktop support has file transfer and of course computer remote control built into the system. It also has remote control capabilities to allow full access and remote control for support over the web.
Desktop or server support software can be localized or over the Internet. As is the case of software for desktop support over the web, connections of course have to initiate on a local remote network prior to exiting the local network and going over the web to reach their destination which commonly is the technical support team looking to connect and remote control the computer utilizing remote desktop access and desktop remote control online desktop support software.
Examples of software that help achieve remote control are HP ILO and Dell iDRAC technologies. Dell DRAC and HP ILO technologies provide remote control connections localized to the server source however just as software for desktop support through the web achieves internet access so do these remote control technologies provided by Dell and HP support. Remote control software as with any other application has to travers the local network and with a defined gateway can reach the internet from which they are routed to the final destination computer often operated by tech support. Once the packet reach the support technician they are able to remote computer the server or desktop through the web over the internet. so the major advantage of software for desktop support over the web is the implicit access for screen sharing with having to be at the same location at the PC computer desktop or server that is requiring support.
A case can be made as to weather it is critical to have software for desktop support over the web available to end-users at all times. This is by far a question that can be determined by an organizations SLA agreements set forth by the two parties prior to initiating connections. 4RemoteSupport is an "always on" support software service. 4RemoteSupport.com does not regulate the times in software for desktop support over the web is available. The web site from which to initiate desktop support connection is available 24x7 and can be regulated by the support staff that uses our service for providing desktop support through the web and over the web. 4RemoteSupport support software capabilities include:
Comparing remote support software opens a view into what these applications for remote assistance can accomplish. 4RemoteSupport online desktop support software, provides desktop remote control, PC remote control, computer remote control through web access. This type of support is so very important it needs to be examined closer to see how the various methods for remote control access of computer desktop PC systems and servers accomplish this task. For web based remote support software, the user most often goes to a web site to initiate the download of a small component. Often this is a plug-in to a browser but recently, the download is not a component to be added to the web browser. This methods works well but with the three major browsers for web based support software being Google Chrome, Microsoft Internet Explorer, and Mozilla Firefox updating their web browser software so often, it hampers the functionality of web based remote support software. The user is also often required to generate a remote support code. Tis remote support code is a number and sometimes letters that a re randomly generated acting a secure key for the connection. After the user generated the remote remote code they give it to the technical support agent who uses on their side of connection to establish a connection. All of the following use this type of code generation:
All of the above listed and highlights variations of support software, both local and also application consisting of online desktop support software, that establish remote desktop screen-sharing connections between computers online through the web. The web provides the perfect network for connecting two end-points. The web has enabled remote desktop access and remote control of computer desktops and PC systems for faster technical support and service. Computer repairs can be done remotely where once they required on-site or even the computer owner to bring their computer to a repair shop. The web, through web based online remote desktop support software, has increased the ability and reach of computer support departments and technical support organizations. Not only has the distance between computer help and the users who require it increased but also the speed in which the repair or service can be accomplished. Remote support software and all its variations of remote desktop control services and applications through the web has remarkably altered the way computer technical support and assistance is accomplished.
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