Remote support software contains remote desktop control software. Remote support software permits remote assistance from technical network and form the Web. Remote support software will have in most variations remote PC control software built into the application. The application can be delivered form the web as a web based application for remote control support. Remote support software can also be pre-installed on users computers in a workgroup or a network domain environment. PCAnywhere is a desktop application that can be pre-installed. Microsoft Netmeeting that was used in the past for ad-hoc remote control desktop screen sharing was part of the windows operating system or came with the operating system and could be added separately post install. Remote support software can be delivered through pre-installation mechanisms. The software could also be delivered through the web through the use of oneclick installers, web deployment installers or by using java to deliver the remote support software application. Many remote support software applications don't need to be installed and are portable to the effect that they are executed by the user without needing to be installed .and then un-installed.
Remote support is one of the fastest growing technical support industries. With thousands of remote support software and remote control support accounts being purchased from various vendors everyday. Remote support provides a fast way to get remote access to computers on the web. Remote support is more efficient than verbally communicating the steps required to setup software or trouble shoot a problem. Software for remote computer support is much more efficient that commuting to various locations to provide Remote PC Control tech support.
Software for remote computer support
The need for remote support is escalating as desktops have become more and more complicated, The hardware advances virtually by the day and software developments is not far behind taking advantage of all the new features of the desktop and server operating system features.
Providing remote desktop support is not as complicated as it may seem. The objective of course is to get some sort of remote PC access and control software through the web on the remote computer quickly and accurately to enable keyboard screen and mouse movements to be transmitted to the tech's computer. To use two or more computers to provide web-based remote support from can be done too. It can be a little tricky because the account uses a single port at a time for the remote computers screen, keyboard, and mouse movements to come into your network.
There are times where you need to change your online remote desktop support software configuration so you can continue to provide remote pc support from the web. So if you set your port to 5500 on your user page, you router/firewall will have a rule to direct traffic for 5500 to a certain computer. To switch computers, direct the remote desktop screen traffic on that port to the new computer for the next session so the firewall rule has to be changed (or the private ip address on the new computer is changed to the original computer's - this can easily get messy and turn into a head ache).
Remote support is the easiest way through
remote support on the web to get to
remote customer desktops and
servers whether it's HP, Dell, IBM or other white box vendor hardware. The
purpose is the same and that purpose is to get
access to the remote computer
or server quickly to make a problem in the application or the operating
system go away.
Regarding wireless laptops:
Remote support achieved through remote assistance software, has immediate ROI after almost the very first use and is easily determined. As help desks tech support groups, consultants and IT professionals know that the quickest and easiest way to solve multiple computer problems is to get to the problem as fast as possible. Our remote assistance software provides technicians and help desks with Remote access to computers on the LAN and over the web is even if unmanaged provides the means to access and control desktops quickly to resolve computer software problems faster through remote access sessions than physically getting to the location.
With broadband so prevalent as costs for DSL, Cable, satellite and other mediums has decreased so much in recent years. Broadband proliferation has made remote support a viable option for remote control access.
The remote users (your users) are never prompted or asked to sign-up to try our remote tech support software system or even buy it. The "Try Now" or "Purchase Now" buttons are on the site by default. They are actually a good reference point on the homepage to direct your customers to enter your viewer id for support. They use the field right below the buttons on the main page. The remote access session clients only have to enter your id in the field on our homepage below where it says "Login Below For Remote Support" (below the try or buy buttons). There is no password for them to enter.
PC Remote support software can enable a company that support computers and client to perform those functions without having to go to the client's office. They can save countless numbers of hours with remote PC remote support software. PC remote support software can help them be more effective in troubleshooting, and providing general and specific computer support and assistance to their client base. We've since changed the text next to the login form in the upper right corner of our homepage. It does state now that the login is for techs/engineers. PC remote support software lends a helping hand to technical support and applications specialists. Even programmers can benefit from this way of providing remote support. Some of the features of pc remote support software for computer remote access and remote support is the ability to transfer files and folders from one computer to another.
Online Computer Remote Support Software
Security is always an issue with computer support through the web. Computer support through the web is the basic for desktop remote support software to operate and to remotely access and remotely control computer desktops though the internet. Security desktop support software can come in many flavors and in many levels. the first level for desktop support software protection being a login or a code needing to be entered to initiate a session. the code, often referred to a session id is the first step to security for desktop support software. Another common mechanism used for desktop support software is java. Java comes with it's own security measures built within it's structure but also can display messages too.
Preceding a session
PC Remote Access and Remote Desktop Control, warning messages displayed by security software running on the
remote computers connecting over the web at
the time our
pc remote support software runs are for, as you know, outbound connections
only. While our web-bases online
pc remote support software is starting, mentioning this to the end customer
will help them be less nervous. Our
remote support software don't install services that are left running and
don't change registry settings to open inbound ports to these computers so the
only way their machines can be connected to remotely for our
pc remote support software to run is by them initiating, and of course
allowing, the program to connect.
Placing a link on your website for
pc remote support software to be downloaded and run, as shown on your user
pages, will alleviate the need for them to input the viewer id. Placing a copy
of the executable (4Support.exe) on your website for them to download will
eliminate the software certificate warnings (the certs will be corrected but the messages
will still open). With the exe, it can be downloaded and run just like any other
Internet download. They will be asked to run or save the file. They would choose
run or open at which point they will be prompted to enter your viewer id number.
Again, we don't run services or change security software settings so they will
still get prompted/warned by Symantec, McAfee, or other security software.
As far as logging features and invoicing, there are pc remote support software products that do more than that. Against those products we could match and beat them on price. At this time, our system doesn't log or recording remote sessions for playback or monitoring by a parent company or administration. We do count remote sessions initiated and are looking to add basic logging of some remote computer information to start for our users to have and review but it's currently not implemented or part of the system.
I know some other products also generate invoices automatically, and that is a very nice feature, but if I'm not mistaken they also prompt for more information from the client and provide only a static executable for you (the tech side) to use. Currently there's no way to monitor an active session between a remote client and a tech, but I'm going to suggest adding that feature be considered. Remote PC access does not mean support is limited to just the remote computer the technical support group person is connected to. One the remote computer is access and remote PC access has been achieved through the web, any device on the network can be accessed and supported with remote PC access. Other hardware like cisco or sonicwall firewalls, switches or even vmware virtual infrastructure can be accessed remotely through the web.
software for pc remote support
Online PC Remote Support through the Web
there are many pc remote control software packages and hosted solution for remote computer control and remote support. Software for pc remote support that give computer support technicians the ability to remote control computers on the web web to provide fast efficient remote support have a distinctive characteristic over pc remote control software that work on the LAN (Local Area Network). the application for pc remote control support that wok on the LAN such as Symantec's pcanywhere are great for an enterprise environment. Because of security restrictions that are placed on online and web based remote access session connections and inbound links from the web. data streams that need to flow into a network form the the internet cause pc remote control programs such as Symantec's pcanywhere and carbon copy to not be able to connect unless the remote client's network has created a host (virtual host) rule on their firewall or router for computer remote control software to pass through hand get to the desktop that needs to be c0ntrolled. there are many uses for pc remote control software for remote support on the web to be able to assist customers over the internet. One of the reasons why remote support software that works as a service from a service provider or in more basics forms works with an executable link to the pc remote control software from a web site is that the software will often download to the remote desktop online to provide pc remote control support to the remote desktop client that located somewhere else other the enterprise or corporate network.
These types of computer remote control programs don't require a configuration on the remote router and often allow remote control of computers through the internet as a web-based remote desktop control solution for remote support. Software for pc remote support are capable of allowing remote desktop control of computers and servers not only for support ting the computers on which they are running but give technical support staff and helpdesks the ability to remotely access other networking or desktop applications that the computer on which they are running, the computer that is being remote controlled, to access to. Remote desktop access is the road which allow support departments to provide support to other equipment that's connected to the corporate LAN wan or enterprise network that are not readily access able from the web.
Getting remote desktop control online is the first step often for support groups to get to the other networking or computing devices on the LAN or enterprise network that actually needs to be remotely access and for remote support. Support software that allows technicians to support networking and computer devices through the web or on the web give even the smallest of companies a global reach to provide support to customers they would otherwise be unable to support and would evidentially lose to a larger competitor who could have support technicians onsite. Computer support software for pc remote control, desktop remote control, computer remote control online over the web is one of the greatest advantages that helpdesks and support groups and resellers, and system integrators can have as they peruse clients and customers that would otherwise be unattainable because of geographic complications that limit their supporting efforts extensions and tech supports effectiveness.
PC remote control programs such as carbon copy or Symantec PCAnywhere are great programs to support users and remote clients that are in a closed network environment but for getting to remote computers and remote desktops and remote servers on the web, another type of service or program is required. That program is remote support software. Remote support software allows for remote assistance through the internet and via web-based pc remote control, the technician can remote access desktops through the internet and on the web to gain remote pc control for pc remote control support. Support software has helped so many organizations increase their customer base because their customer base or clients no longer have to be within economically feasible distances from their office location. Support is not limited to desktops, laptops or other end-user computer hardware but remote support using PC remote control can be useful and very advantageous for server support and other hardware. Other hardware such as printers, routers or switches can be accessed remotely with remote support software. PC remote control is a way to get into a remote location but doe not have to end there. Once on a remote computer PC or laptop, the technician or support organization can access other hardware located and connected to the network.
Remote Access of Computer and Mobile Devices Through the Web
PC remote control and desktop remote control online through the web has given opportunities to smaller resellers and system integrator and consultants the remote pc control on the web and through desktop remote control online to provide web based remote assistance to computers and desktop through out the world. HIPPA regulations have increased he demand for electronic medical record software applications to be installed and setup at medical practices that have for many years operated with limited or under achieved computer resources. Their infrastructure was very limited and often antiquated as they were created for the most minimal of tasks such as some basic accounting software.
Online PC Remote Support Software
Remote support software that has built-in remote computer control software has helped in many roll-outs for remote support of these and other practices such as attorney practices that have also seen the advantages of using technology to further increase and create opportunities within their areas of expertise. Remote PC control software has helped by allowing server hosts and other networking devices to be accessible through the internet so support helpdesks can assist (remote assistance) the computer users with training and feature demos for the software applications that are relatively new to the practices. Remote support software can assist in solving not only computer issues via remote desktop control through the web like software configurations or operating system configurations but it can also help with hardware problems.
SSD (solid state drives) have become much increased in popularity mostly because of the recent price drops and as such are found more and more in desktop and laptop computers. Remote support software can assist in solving drive issues, not catastrophic issues of course, that are causing a problem within a given computer system, There are two types of solid state drives, MLC and SLC. MLC being more for desktops and laptops. They have become cheaper than SLC drives and one of the reasons for this is they ear faster and fail sooner. Remote support software can give technical support organizations and departments access to computers remotely to determine hard drive status before there is a complete failure. Download PDF for more Information
4RemoteSupport provides a web based online remote access with remote control solution consisting of software for remotely controlling desktops, laptops, servers online through web. Internet based pc remote access independant of browser version . 4remoteSupport works with any browser type and version. There's no browser dependency, no extensions to add and the support side of the connection is not locked into the limitations and viewable size of a browser tab. Work in true full screen mode desktop screen sharing. The service and system works outside of the browser as well for viewing remote desktops. The client executable and the viewer side of the connection can be downloaded and run online from the web or from a local file server. There are no complicated long ID numbers and codes. No complicated administration involved confusing users. The start of a web-based support session is simple. web based remote desktop support . Remotely access computer via an Internet connection. 4RemoteSupport's web based service works with any type of internet access, low band-width DSL or dial-up or broadband Internet access is acceptable for remote support connections. The remote user only needs a web browser to initiate a desktop connection Remote support of remote computer systems for diagnosing and configuration updates or for training users on installed applications. Web based software for online desktop support can provide additional features such as computer management, not just remote control access. Once the remote computer is accessed over the network, an inventory can be taken of both hardware and software. Software issues, driver issues, and updates can be performed remotely over a network, local network or through the web. 4RemoteSupport has a reconnect feature that reconnects the remote computer to the tech-support viewer through the Internet in the event there is a disruption in the network connection.
4RemoteSupport's provides online PC remote support software which enabled technical support and helpdesks deliver the web based support required to assist their users and client. This support is attained using 4RemoteSupport.com's online PC remote support software through the web for support on the local area network. The client can have an online desktop computer or be working on resolving an issue on a server or laptop computer system through the network. Unlike HP ILO or Dell DRAC remote control systems built into their server, 4RemoteSupport's Support software is less complicated and does not need any special hardware. Another major difference is that both ILO and DRAC don't require and operating system, to be installed on the server. The server can be in a degraded state, such as a drive failure or other catastrophic problem such a a CPU issue or memory issue. 4RemoteSupport.com's remote support software service provides online desktop support software software and access to computer desktops online. Online computer support software for server, desktop, laptop screen-sharing access with full remote control of keyboard and mouse that permits routine maintenance or assistance to users and admin tools to be run. The desktop support application does require access to the Internet and an operating system to be installed and the computer desktop, or laptop ,server to be connected to the network. The network requirement component is true of HP ILO and Dell iDRAC as well but those two technologies are independent of the the network interface card used by the server's operating system post boot-up There is an additional "special" network interface card, it is not unlike the normal network interface cards except it does not need a Microsoft Windows, Linux, Unix, mac operating system, The network card is separate from the main board's operations. 4RemoteSupport.com provides similarly the ability to access computer through the web, desktops on the web, servers over the Internet, laptop over the web, or other online computing devices through the local network when they are are having an issue that needs to be addressed. Fast support is essential except on few occasions, 4RemoteSupport online desktop support service and online PC remote support software is an ideal solution for tech-support initiatives to drastically improve access times of customer or client computers to provide real-time technical support.
The internet helps us provide remote support to customers and client across the web. It is the largest network and we only need the remote computer to be online. 4RemoteSupport remote support software has maintained backwards compatibility. This means that 4RemoteSupport remote support uses web browser and a remote computer that is connected to the Internet. 4RemoteSupport can help provide computer remote assistance with screen-sharing remote access not only on the Internet but also on the local network .The remote user can be an internal corporate user in the same location as IT support or helpdesk. The remote user can be connected via a VPN to a remote office.
They can be a single person remote user who works form home or be part of a larger remote or satellite office. Campus wide support is also attainable and online software for desktop support similarly to remote support software will help provide fast remote assistance and remote help to repair computer software problems, operating system configuration changes, add printers or other devices with remote desktop connections over the web. There is nearly no limit of what can be achieved with remote support software. It essentially enables remote technical support to perform all function as if they were sitting in front of the computer themselves. Remote support software helps save money for organization such as those that provide managed services. Managed services companies use remote support software and generate their revenue by provide information technology support to independent companies that do not want to maintain their own IT department.
This is a cost effective method to have expert support without the cost of maintaining a staff of experts. Many companies are migrating to the cloud model. They pay a company to provide them the hardware they need and the software to run their business without the expensive costs of purchasing the hardware themselves. They only need to maintain the interconnecting devices and maintain an online presence. The hosting company maintains the hardware and backs the servers up to a reliable off-site location. Online remote support software for online desktop support plays a role in maintaining and supporting such environments. Remote support software in invaluable for remote assistance and support of computers and users across large geographical locations. Although a company may have decided to not maintain their own hardware and have moved their infrastructure to a cloud based solution, remote support through the web via remote support software still plays a key role in keeping their operations running. Remote support software gives technical support the ability to provide remote assistance over the web online. Online desktop remote control is full screen-sharing remote access. This means that the remote technical support is providing assistance to the users through the web with full keyboard control, mouse control, and local and network file system access. The users need only provide a remote support access code in a browser to start a remote desktop control session through the web.
There are instances where a user needs computer technical support and because of their location are unable to get support quickly. This is a prime example of how providing remote assistance remotely can keep a user productive and customer experience high. The user could be in the same office building or miles apart. The connecting factor of homogenous networks or disparate networks is the Internet. The internet can interconnect networks with any VPN in between them VPNs like Site-to-Site VPNs interconnect office networks. The network could be a branch office connecting to a main office or vice versa. The connection is made and the users can connect to server at the remote side and the remote side can access desktops, printers and servers on the other side of the connection. the users can also get support and technical assistance from information technology staff members from either side of the connection the user can be either at the remote office or in the main office and the technical support staff member can connect through the network if there is not VPN, remote assistance is still available through the web. Through the web support is one of the most versatile methods and mechanisms for providing remote control desktop assistance to users through the web.