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Our remote support over the web solution is an affordable way to support your customers, clients or employees better and faster. It's a remote assistance solution alternative to the over priced packages available today for pc remote support through the web. The number of times you can perform through the web remote computer access is unlimited and the number times you access computers remotely is also unlimited. They can be the same desktop or server computers or different systems. There are no bandwidth limitations or restrictions and there are no limits or restrictions as to the number of computers you provide remote support from. Remote desktop control of computers online and on-demand to support your customers or end-users located anywhere in the world. All they need to get remote pc support from you is an internet connection and a working computer to get started. There are no pop-up windows to confuse the end-user or any active-x browser controls. There is literally very little for them to make mistakes on while your trying to provide software for remote desktop support to them. Once the user logs in, the pc remote control software connects to your remote desktop viewer software already running on your system for remote pc control. Online desktop remote control means exactly that. You have complete online desktop remote control of the remote computer to do anything you need to do to troubleshoot, diagnose problems, install software or drivers, even reboot in safe mode and continue pc remote control support if you need to. Pc remote control software send keyboard and screen updates to your viewer and you see in real time a live view of the remote pc as if your were providing remote tech support software sitting at the keyboard. Except of course you could be sitting anywhere in the world remote controlling the pc and delivering quality remote tech support through desktop remote support software. Desktop remote support online doesn't require a broadband internet connection. It can be downloaded and connected using dial-up connections too.
The download is small and is cached so the next time you need to remotely access and control the desktop remotely on the web, it will be even faster. Our brand of online software for remote computer support isn't in fact unique at all. What is unique is our that we've built into the system the freedom for our users to be able to change their own configuration if their network changes. For example they change the location they are providing on-demand remote support from. Many competitors who provide their users with a static executables will charge their users another price for modifying the software for remote desktop support support program that they originally sold them for remote pc support. We don't. We design our remote assistance solution to be more dynamic to meet the demand of the pc tech support and the volatility of the networking environment. Instead of repacking a pc remote control software program configured specifically for a single network, we gave our users the ability to change this configuration for on-demand pc remote support on the web themselves. They don't require or need any programming skills to modify their web based remote support software. On their user page is a filed in which they enter their new configuration. Once the update button is pressed it now becomes their current desktop remote support configuration. Instantly on the next download of the remote pc control software, it knows the configuration has been modified and connects properly to the correct remote pc tech support software engineer for online remote assistance through the web.
When users are in their corporate offices, whether the company is a large enterprise or a small to medium business, having their applications and computer desktops or laptops running efficiently is important to the overall goals of the firm. Online Software for Desktop Support enables remote desktop screen-sharing connections to remote computers quickly and effectively. Often, corporations have their own IT department and help-desks to provide the computer users of the organization fast tech-support and limit down time. In other cases, the IT support is outsourced and in which case Online desktop support software on the web provides the fastest means for providing desktop support. The company providing the support is usual a managed services company that accepts support tickets from these company for whom they manage. The server and network infrastructure is also managed by the service company. The user desktop are access remotely through the web. Desktop support on the web requires the end-user's computer desktop or other dives such as smartphones or tablets to be connected and online. The user initiates the connection and then then tech-support provided by the outsourced IT department gains remote control access of the users computer. They are then able to fix software issues, re-install or update applications and drivers. By using online desktop support on the web they are even able to run firmware and operating system updates like Windows updates.
Desktop support on the web is typically accompanied by software for desktop support on the web. Software for desktop support on the web is used by many manufacturers of computer hardware and desktop. Manufacturers such as Dell, IBM, HP/Compaq , Asus, App and more. All these manufacturers provide customer portals to assist the users of their product find answers to their questions. Since most of the manufacturers have a large number of products from servers, to desktop computers, PC system, and servers, their support and assistance available from the web is extensive. Their driver support is database driven with indexing and searches to make find answers easier for even the average computer user. Software for desktop support on the web is also used by many organizations that don't produce or manufacture the products but conditionally provide support. The types of companies are usually outsourced information technology service providers and managed services technical support and monitoring companies. They provide a vital service to their clients and customer. One of the most common methods for providing support to their client is y using software for desktop support on the web, software for computer support on the web and software of PC support on the web. These support organization provide support for numerous manufacturers. Manufactures such as Dell, HP, and IBM, just to name a few .The remote support components are indifferent to the manufacturer or brand used by their clients. Managed services organizations are mainly concerns with providing computer support. Support through the web is especially important for these organizations.
Desktop support on the web enables the outsourced IT company to provide support as if they were present at the office in which the user is working from. This is a key advantage over staffed tech-support. With support software that works through the web. The help-desk and support staff can be located anywhere in the world. They have a online connection for online remote desktop sessions. The only requirement is that the system they are looking to access remotely is online and on the web. 4RemoteSupport provides software for desktop support on the web. Tech-support and remote users who need support connect to a web-site with a browser and start their remote desktop connection online.
The affects of remote support software's use in the enterprise can be summarized with a few simple words. The primary justification for acquiring remote support software for internal or external use can be the immediate positive response received from the users who are being supported. There are few if any companies, small or large, that do not have an application for remote support. Many in fact will have more than one application for remote support. Microsoft for example has their own product, Microsoft Assist, and yet I have seen Microsoft product professionals provide remote support through the web using other products. The primary reason for this will be that most large enterprise level or support departments will have more than application software for remote support. Remote support software enables the obvious when it comes to trouble-shooting and remote assistance. It provides faster user assistance for small and large computer issues. Without remote support software or other application that will grant remote access and control to a technical support agent, the support profession or pseudo T person would have to go to the physical location of the computer which was having the problem and start trouble-shooting it once present. With online remote support software the support person can work from any where on the network and internet and have full screen-sharing remote control access. Remote controlling computers on the LAN affords more options in terms of desktop applications for remote support .Desktop applications for remote support or in other words remote support software that is installed permanently on the users desktop has more options and also there are more options for screen-sharing applications.
Remote support software unarguably reduces support costs. Free remote support software for desktop remote control on the LAN is less available that web based applications for remote support and screen sharing remote assistance. The reason for the disparaging range in costs between support software that is installed on the desktop with an uninstaller and tits counter part that is mainly web based is the amount of code and application engineering required for each. Desktop support software that is installed on a computer desktop in an enterprise setting and under a domain or authoritative control of a local LDAP or RADIUS server will also have more options that it internet based counter part. The web based remote support software option usually has for the initial connection or interfacing between technical support and the end-user, a browser. Most modern web browsers are supported for most all applications for remote support. Some providers of web based online remote support software have maintained backward compatibility with older browsers such as Internet Explorer 5, 6, 7, 8, 9 and Chrome versions that are older than a few versions back. It is difficult for developers to maintain support for older browsers as browsers are updated and released they become more powerful and contain features and capabilities of the latest trends and IEEE Task force approved technologies. Remote support software that is deployed with group policy on a corporate network or Enterprise network will contain remote control and remote access capabilities. These features are available in web based remote support software for online remote support. Computer remote control online is not the only aspect of local desktop installed remote support software that in some cases differentiates remote control support software installation. There are other features such as domain authentication that remote support software software based form the Web will not have as a default standard.
Without extensive deep analysis, is it fairly straight forward to recognize how remote support software can influence customer relationships. The influence is positive and clients see their support ticket and computer trouble be more quickly addressed and resolved. The resolution time between the time a support incident was submitted and logged to the time before the problem is resolved is astoundingly faster than years past. The proliferation of remote support software for online desktop support has come about over the past decade with the increased number of managed services companies and hosting service providers. Standard desktop applications have been moved to hosted services. Desktop applications as simple as Microsoft office which once filled local networks as a basic productivity app. even Microsoft hosts their main Office application suite. Although emailing hosting is nothing new with the increased usage of Microsoft Exchange and the development of technologies to permit Outlook connection over the web both securely and with reliability, Email hosting has dominated and was one of the first server side applications and services which seen the largest growth in the hosted world. Support can be hosted too. Once each company kept a small information technology staff. Other would use a person or small company that would help them with their more major computer problems and server issues. These small independent persons developed in to managed services companies. With the increased number of these independent, once known as consultants, came the increased usage in remote support software. The most crucial aspect of remote support software is :
Online remote support software has enabled the single or two person small computer support company to evolve into larger companies providing remote support and other services such as remote data backup. The main issues prior to the use of remote control software was that these smaller companies that provide information technology support could not properly support their users once they took on more than a handful of customers. The reason for this is basic logistics, they could not be in many places at once. Remote support software and increased reliability in web based technologies in general has helped the small information technology company develop and grow past a very small size and still provide their customer with the best support as if they were still present on-site.
Online remote support software is remote access software that facilitates remote access and remote control of devices such as Computer desktop and laptops. Not limited to these devices, Online remote support software also comes into play when access local systems . Systems such as the clients hypervisor servers. Although virtualization infrastructure software such as VMware and Microsoft's hyper-v come with their own remote access and control applications. VMware for example uses remote console which is an invaluable application for remotely controlling and accessing virtual guest systems on their platform. Microsoft well known for its RDP software for remote access and remote control also has a console component too. However, neither of the remote control and remote access technologies are accessible from the internet directly. Online access is not permitted for neither remote control of hyper-v guest VMs. Online remote support software however can assist if providing remote access and remote control of these system by first enabling access form the internet of a desktop or computer server . enables remote access desktop screen-sharing control of another user's desktop across the web or on the local network. Web based remote desktop access with Online remote support software is cost effective first step to get quick access to remote systems to assist users or network administrators with a problem. It is an agentless remote control application that is compatible with every browser. No add-ons , add-ins or browser extensions required for online remote support software There are no limitation to the number of computers that could be accessed remotely. A single online remote support software subscription from 4Remotesupport permits an unlimited number of screen-sharing remote desktop connections across the web or on internal networks.