Software for Remote Computer Support

There are several options for how remote users can access support.

Remote users of desktops and laptops on your LAN, Corporate WAN, or through public Internet connections can access remote support services from technical support staff members by logging in through our homepage. The support software that's used for remote support is accessible through our homepage but a similar customizable login form can be placed on your site (more information further down this page).

Another useful option is sending an email containing a remote support link. You can send a remote support email that will contain a link for your users to click on from your user page while logged into your remote support account or an email can be sent from your own email client program like Microsoft Outlook.

Emailng a link for Using email is an option for you to use. It is NOT a required procedure. Once the remote desktop support session has been initialized, support software from our site downloads to the remote computer. The software also contains configuration information and connects back to the support computer at which point the remote user can be supported via web based remote pc control support.

Another very popular option is to place a remote support link on your own web site. The site can be a personal web site or a company/corporate web site.

To skip any re-peated downloading, there is the option of copying the computer support software exe file to your web-site or even your client's computers. The support software exe can be downloaded from a link on your site of copied to the remote comptuer and when needed the suer can just double click it without having to visit a web page first. 

Computer support software can be downloaded from a browser by your clients to start a remote support session. The remote client computer could be located anywhere in the world but also can on your LAN or be connected to your enterprise network through private internetworking connections like point to point T1 connections, MPLS, or older frame-relay, or VPNs.

To start the pc remote support session, the clients need only enter a  number (it can be called a code or PIN number if you like - it's up to your preference) and click on the button to login.

 

The html form code shown below can be copy and pasted right into a page on your public facing web site or intranet  It's used to start an online  desktop remote support session. It is fully cusotmizable.   

 

 

 

<div><table border="0" width="100%" style="border-collapse: collapse" height="139"><tr> <td width="222"> </td><td nowrap rowspan="3"> <table border="1" width="100%" cellspacing="1" bordercolor="#808080" style="border-collapse: collapse"> <tr><td><p align="center" style="margin-top: 5px"><font face="Verdana" style="font-size: 15px; font-weight: 700" color="#666666">Login Below for Remote Support</font></p> <FORM METHOD="POST" ACTION="http://www.4remotesupport.com/support/connect.php" NAME="form_name_login_access"> <div align="center"> <input type="text" name="email_address" value="Enter Support Code..." size="21" onblur="if(this.value=='') this.value='Enter Support Code...';" onfocus="if(this.value=='Enter Support Code...') this.value='';" /> <input type="submit" value="Login" name="login" class="button" /> </div></FORM></td></tr></table></td> <td width="222"> </td></tr><tr><td width="222" height="6"></td> <td width="222" height="6"></td></tr><tr><td width="222" height="65"> </td> <td width="222" height="65"> </td></tr><tr> <td width="222" height="38"> </td> <td height="38" style="padding: 3px"><p align="right" style="margin-top: 0; margin-bottom: 0"> <!-- Please leave the following image and link intact. Images like these helps keep our service price from going up!! --> <a href="http://www.4remotesupport.com"> <img border="0" src="http://www.4remotesupport.com/4content/images/remote-support-service.jpg" alt="Remote Support" width="80" height="24"></a></p></td> <td width="222" height="38"> </td></tr></table> </div>

 

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Sorry, the system is disabled and the executable is unavailable for download until you have tested your viewer successfully at least once using the Test Viewer button in Step 4 on your user page.

Also note, if your end-users login for support through our homepage, they will receive a message stating you have not completed the setup of your account.