I've checked out
several software packages and services that provide in one form or another software
for remotely supporting computers online. There are so many to choose from. The
list long and so are the types. Remote support software can have several of many
options. A subset of options and features that are most important are remote
computer control and remote desktop support access through the Internet. This is
one of the most critical to have as not all support is done on the local
network. Commonly, remote support is needed across the Internet to users who are
geographically miles or kilometers away. They can be remote office workers,
workers on their laptops or tablets , or work at home employees. One the most
common need for remote access was for marketing or sales people who were on the
road visiting customers on-site. The most often had the a difficult time
connecting or accessing their applications and documents from the remote
distance. The common cause for this problem was internet access reliability.
Remote Support software by 4RemoteSupport has a reconnection feature which
causes the remote client application software for remote control and support to
re-connect to tech-support in the event of a network disruption.
There are some real
technologically advanced systems available. Many of which have well
branded, known names within the information technology community. These programs are backed by mega corporations that
have the research and development money, and plain old budget to keep and maintain
a very good staff of programmers and developers. Their products are very
technologically advanced with lots of features.
Remote Desktop Support Solution for Web Based Desktop Support
There are other
sellers (online retailers) that have less technology into their remote support
software products but do perform the basic task of allowing their users to gain
access and remote control of a remote computer over the internet. Almost
any remote support solution is invaluable to
many small IT companies and software developers that need to support their
products over large geographically dispersed areas.
These packages tend to
cost less and have some requirements that the lager remote assistance software providers don't have. One of which id that they
require their users to create an access rule on their routers to allow the remote
data stream to pass through from the internet to the supporting computer on the LAN.
They provide a program that has within it remote control software that's extracted
to the remote system and is pre-programmed to connect to the support person's
network.
They aren't truly
online remote support software solutions except for the fact
that the program is downloaded by end-users from websites that are available online
on the internet. Some of them are good and as mentioned earlier, provide an
invaluable service to many support groups, consultants and IT helpdesks. They are
also much cheaper than their hi-tech counterparts and offer a nice set of
features. There is a drawback to these hardcode programs that I find
compelling to mention. The largest drawback is that if the supporting network
changes then the program is rendered useless. The person who has purchased the
program has to buy another copy. The new copy will reflect the update in the
network addressing.
This can get costly
for the support person if they make several changes in their internet service
provider either by choice or by force. Another drawback that these remote support
tools inherently have is that the support person could use it from only the network
for which it was created to run from. If they had the program built to provide
remote support from their office network, then they can't
automatically switch to using it at home. The tech support person would have to
connect to the network it was designed for first.
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Find software with the features I needed
As the software on the average desktop gets more and more complicated, the more the desktop requires support.
4RemoteSupport | Web based Desktop Support Software. Remote IT Assistance Software
with Desktop Remote Control Online.
|
4RemoteSupport provides a web
based
online remote access with remote control
solution consisting of software for remotely
controlling desktops, laptops, servers online through web.
Internet based pc
remote access
independant of browser version . 4remoteSupport works
with any browser type and version. There's no browser dependency, no extensions
to add and the support side of the connection is not locked into the limitations
and viewable size of a browser tab. Work in true full screen mode
desktop screen sharing.
The service and system works outside of
the browser as well for viewing
remote desktops. The client executable and the viewer side of the connection
can be downloaded and run online from the web or from a local file server.
There are no complicated long ID numbers and codes. No complicated
administration involved confusing users. The start of a web-based support
session is simple.
web based remote desktop support
.
Remotely access computer via an Internet connection. 4RemoteSupport's web
based service works with any type of internet access, low band-width DSL or
dial-up or broadband Internet access is acceptable for remote support
connections. The remote user only needs a web browser to initiate a
desktop connection Remote
support of remote computer systems for diagnosing and configuration updates or for
training users on installed applications. Web based
software for online desktop support
can provide additional features such as computer management, not just remote
control access. Once the remote computer is accessed over the network,
an inventory can be taken of both hardware and software. Software
issues, driver issues, and updates can be performed remotely over a network,
local network or through the web. 4RemoteSupport has a reconnect feature that reconnects the remote computer
to the tech-support viewer through the Internet in the event there is a disruption in the network
connection. |
4RemoteSupport | Remote Support Software for Remote Desktop Control
Online through the Internet on the Web.
Remote Support Software
Remote desktop support software by 4RemoteSupport.com give tech-support
the ability to access remote desktops through the Internet. Remote
support software by 4RemoteSupport includes online remote computer
control and access of systems across the web for on-demand, live, real-time
technical support remote assistance. Features of the online software for
remote support include file-transfer not found in many free versions of
remote support software and live chat integrated into the software
application and additionally also provided as web based chat support in our
the remote support software solution as a stand-alone web-based support
application. The live online chat code creates a live chat session similar
to that of Liveperson or Boldchat services. Remote console access and remote
control is similar to HP iLO and Dell iDRAC remote access. It is infinitely
better because although HP iLO and Dell iDRAC permits access to server
consoles , it is very expensive and available to servers only.
4RemoteSupport's remote support software is available for computer
desktops, laptops, PC, and server. 4RemoteSupport permits remote control and
remote support through online access to all of these systems and includes
file transfer. Although the online chat support features is very vanilla and
basic, it provides the support functionality of enabling users to chat with
their tech support
person online live on the web. This is part of 4RemoteSupport remote
support software and there's no additional cost for online chat software.
Other Functionality Includes:
- PC Remote Support
- Desktop Remote Support
- Computer Remote Support
- Online Desktop Remote Support
- Online Computer Remote Support
- Online PC Remote Support
- Remote Support Software
Remote support software has several features that enable tech-support
and IT departments or managed services organizations to provide efficient
and affective online remote support through the web over the Internet.
Online remote computer support is invaluable for providing faster more
effective support. Remote support software includes file-transfer as well as
the ability to remote control and access the remote desktop online through
the web over the Internet.
Fundamental Benefits to Remote Support Software for Remote Desktop
Support Online
Additionally,
remote desktop support software by 4RemoteSupport enables reconnections
when there are network disruption and online connectivity is unreliable
either briefly for online remote access for for longer periods of time.
Remote support software that reconnects remote desktop computers instantly
when the connection is re-established. The remote support software
connection re-establishes even when there is a longer outage. Unlike other
products for web based
online remote desktop support
through the web on the Internet, 4RemoteSupport remote support software
connects even if the network interruption last longer than expected. This is
feature is useful to maintain consistency and updated connection status. It
is also and indicator that not all issues that are present on the remote
computer specifically exist only on the computer currently being worked on.
Desktop Remote Control Software for Online Desktop Remote Support
Through the Web
The remote computer may be showing symptoms of a greater problem and
remote support software by 4RemoteSupport helped the support engineer
determine that in advance and avoid critical outages. Remote support
software feature of file-transfer is not limited to only local file system
access but includes access to file server with mapped drives or UNC paths.
Files can be transferred in either direction during an online desktop remote
support connection. File can be sent to he remote computer or received form
the remote computer or network.
Remote online desktop support
with file transfer provides tech support with the tools they need without
having to have already present on the remote computer , they can be simply
transferred as needed online
over the web.
Critical Business Computer Systems Support through Remote Desktop Control
Online
Similar to RDP (Microsoft Remote Desktop Connection software), remote support
software from 4RemoteSupport.com facilitates remote control of desktop computers
or computer's desktop through the network. This is most advantageous when
performing support tasks on the remote computer. A striking disadvantage or
Microsoft RDC is that the user is unable to also view the activity on the
screen. 4RemoteSupport's desktop screen sharing is based on remote control
software that permits the end-user that is present at the computer to view the
activity on the screen. Screen sharing remote control is part of
4RemoteSupport's solution for remote support software and computer remote
control support. Connection can be made through the web or on local area
networks. Microsoft RDP/RDC requires firewall configurations on the remote side
of the network to allow inbound connections to the server or desktop that needs
to be remotely accessed for remote control support. 4RemoteSupport does not
require firewall configurations or port forwarding configurations on the
router/gateway of firewall because the connection session is initiated by the
remote user. The connection starts with a TCP SYNC packet being sent outbound
from the local network through the firewall/router to the the support computer
which is awaiting connections.
4RemoteSupport Remote Support Software - Similarities to Microsoft Remote
Desktop Connection Protocol
Remote support software by 4RemoteSupport inherently features remote control
desktop software. With this feature, controlling a desktop, a computer or PC
through the web is made possible. The online access is supported through the
Internet. The internet provides the network connectivity nearly all systems
world-wide. World wide tech support can be achieved with remote support software
with remote computer control on the web. Access to a system from the web using
4RemoteSupport remote support software is enabled by accessing a web site with a
browser to initiate the web based
connection. The end-user or client needs only have a browser and access to
online services. Once connected to the web site they enter a remote support code
which is associated with a tech-support individual or n IT support company. Once
the online remote support code is entered through the web based form.
Web based desktop support software is enabled. There is a simple download of
a small client. The software connects back to the person with the viewer waiting
to support the end-user. Critical applications or entire servers can be
supported in this manner from anywhere in the world.
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