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How it Works |
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Remote Support Solution
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Online |
PC Remote Support
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We've made it simple, easy and fast to provide
cloud based
on-demand remote
desktop control of computer systems online over
the web for remote
support. With
on demand
PC remote control you could
remotely support end-users, whether they're customers, fellow employees or friends and family quickly saving time & money.
Get
remote control
of virtually any PC quickly over the
Internet, LAN, and WAN networks like MPLS, VPNs, and other private connections.
Completely hosted in the cloud, your end users connects to you through the web.
No changes are required on the remote client side firewalls or routers. Best of all, there's no elaborate installation programs, hardware to buy, or
web sites to maintain.
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You login and start
your
pc remote support Viewer if it's not already running on your computer
from a previous
online
remote control support session.
Auto-logon desktop shortcut are available.
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When
started, the viewer runs minimized with a tray icon. It's ready for a remote computer to connect for you to remote control. There's
nothing more you need to do. When a remote computer connects, it opens
automatically to a full window. |
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Ready for |
remote pc control on the web
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Have a URL link
available anywhere on the web for your end-users to download the 4Support.exe
file. The link could be on a personal or company web site - it really doesn't
matter. You could then send an email containing the link or tell your your end-users
or customers the web-site URL to navigate to with their browser to download and
run 4Support.exe.
Another usefull option (this is an option, it is NOT required) is to add a
simple HTML form your web site to start a session - we provide
you the html code to just copy and paste into any of your web site's pages for
your user to initiate a remote support session.
If you don't have
edit access to html pages on a web server, don't know how to create or modify
web pages, don't want to
be bothered creating scripts or html code, or just prefer not to create and
maintain download links, we provide the web-site and links for you at no additional cost:
Direct the end-user whom
you'd like to support via
remote control to open a browser and go to our
homepage to login. Your end-user logs in on our homepage using your viewer id as the login id.
Once logged in, they can click the
remote support connect
button (it's a large button with large font located in the middle of the page
for them to easily see). Clicking the button will initiate an automatic
download and running of the remote control software.
Or, for
manual downloading, instead of
using the connect button, they
click on an appropriately labeled URL link below the button to manually download
the 4Support.exe program on the web. When the URL is clicked, they chose RUN or OPEN.
The
remote control
PC support software
downloads to their computer on-demand and connects to your Viewer over the web right through
their NAT router and/or firewall.
Common options are:
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Don't create URL links on your
web site or email from your desktop email client (like outlook) - we provide it all for you as
described above. No added fees.
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Or, create URL link on your web-site to our "
Login 4 Support " page for a remote support
session.
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Or, create a URL link on your web-site for downloading 4Support.exe from our
server or yours.
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Or, email a link to our "
Login 4 Support " page to initiate a remote
support session.
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Email the 4Support.exe remote control support program using your email application.
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Email a link to the 4Support.exe remote control support program that's located on
our server or yours.
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Add a form to initiate a remote
support session on your own web site.
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No third step. ::
See end-user screen shots
Once logged in, they just click the
remote support connect
button or the manual download link on the same page to start an
on-demand computer
remote control session through the Internet. When either option is
chosen,
remote control PC software downloads to their computer
and connects to your viewer right on the web.
No configuration is required on the remote end-user side
equipment or
remote desktop computer.
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There's no configuring
required of software or hardware by
the end-user, there's really nothing for them to think about. The client side
remote control software downloads
on-demand with the configuration you
preset in your
remote pc support
account profile page
for both the automatic download version or the 4Support.exe that's used for
online remote pc
control. Gain
remote access of a computer in seconds to
provide
remote
desktop support software
on demand anywhere
on the web.
Our service is dynamic. If your network configuration
changes, such as your assigned public IP address, you just make a simple change
through your account profile page to accommodate.
The 4Support.exe file your end-users and customers use
for remote support dynamically adjusts to your configuration changes with NO
ADDITIONAL
COST and NO
WAITING. Change your settings as
often as you like - use the same account to provide remote support to your
customers or end-users when you change office locations or even from work and
home. This is like having
multiple pre-programmed remote control executable files for the cost of just
one.
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Provide
On demand remote
desktop control for
remote support access to multiple remote
computer systems at the same time free. You could
remotely access, for
remote desktop
control support, several
computer desktop systems at the same
time. Just have another support session initiated by an end-user or
customer. Your remote support Viewer is already to go even with another active
session in progress. | | |
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Within seconds after receiving a call for help, you could have
your end-user's desktop displayed on yours and
full
remote control of their PC on the web. Now you could solve the problem
quickly without the hassle of trying to talk the
remote computer user through the steps over the
phone or the need to travel to the location they're in.
Computer support professionals
and network administrators can use our
remote computer access service for single or multiple sites within
their company. As a support tool, it will enable them to gain access
and control of remote desktops on the web to provide quicker tech support over
the internet to employees who work from home or anywhere in the world. Countless
hours can be saved by remotely accessing computers for support on the internet
and thus will avoid long troubleshooting and diagnosing telephone conversations
with average users. More tangible are the savings in travel costs and time
required to be onsite. Our system permits organizations of all sizes to
affordably provide to their support staff a hosted online
PC remote control on-demand solution. The clound based service
enables computer remote control on the Internet from the web on demand through firewalls and routers.
It's an affordable tool that technical support groups can't do without.
Try our
remote desktop support service for free
and see how fast, easy, and affordable it is to
remote control
desktops over the web
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Learn More...
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