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Remote
PC control software
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for over the web |
on demand
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remote desktop support.
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4RemoteSupport.com provides support
software, accessible from the Internet, for
desktop remote control
support on the LAN, private WANs like MPLS & over the Internet through firewalls.
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We ourselves have our beginnings in the IT technical support field
and still do to a large extent. We know
and understand directly the benefits that online and
on-demand
remote
support
PC remote control software brings.
Troubleshooting over the phone was just not the way to proceed and
driving to a customer's site to cure relatively simple problems was very
wasteful on multiple levels. There were many times the customer was
simply hours away or in even worse cases, hundreds even thousands of miles
away in other countries. Those were some very long troubleshooting over he phone sessions.
We shopped around for
online PC remote control support software solution
to help us deliver
remote support from the web and found the prices were just shocking. Some were charging one, two,
even three thousand dollars annually for a single seat or license. Some
vendors also charge for bandwidth usage as well.
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Since so many
online services
and solutions for web based support
were so cost
prohibitive (expensive), we went ahead and built our own solution.
We've made our solution for
computer remote
support available to all other technicians around the world. We've
also made it affordable and full service which means there's nothing you
need outside of an Internet connection. No server hardware, no website
to place links or create URLs (unless you prefer to - we have options
for that also), no fighting with email filters. We
provide the tools required to deliver the software online and
on-demand anywhere to virtually any
remote computer for
remote control support.
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We provide
you an affordable |
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solution. |
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As would be expected, customer satisfaction increases tremendously when response times shorten
and time required for problem resolution does as well. Fellow employees who were not
in the technical field also benefited when we put together
4RemoteSupport.com's service for
remote support. We began using it to
remotely support our own end-users. We
still use our own service on our LAN, through our private WAN, VPN tunnels,
MPLS network, and of course over the Internet. Other techs also found our
remote support software invaluable
since
more veteran technicians were able to help "the new guys" when they got
stuck on a problem out in the field.
We know
remote tech support software and the technologies that company networks are
built upon - we install and support software and hardware too. We have many,
many years of experience installing, configuring, and integrating all types
of IT hardware and software from numerous vendors.
We hope you take advantage of the 10 day evaluation to try our
remote support service offering and find the service valuable and worth purchasing.
There's no credit card required for evaluation.
Thank You,
4RemoteSupport.com
Team
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