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Computer remote support software helps support professional, software engineers
and developers, technicians, help-desk staff people, solve problems easier and
quicker. Since most computer support problems are software related more often
than hardware, it doesn't make sense to have to travel to the location the
problem is in if it can be done over the network.
Companies of all sizes can benefit from software that allows their tech support staff to gain remote access and control of their customer's computers of the web to remotely assist. One example of a market that needed support software very quickly was the medical software support community. HIPPA regulations were passed creating a wave of practices upgrading their practice management software and in many cased getting software to manage databases for the very first time.
There is no doubt that computer remote control software has existed ever since the PC was developed and released into production for the masses. Once the move from mainframe systems occurred, developers and support organizations have been striving to access computers remotely. Way back, it was with dial-up, those were very trying support times however, pre-precluding that, there was only phone or onsite support. There was no remote access and remote computer control support.
Remote Support Software
Remote PC Support
There are an infinite number of reasons how one can explain how on-demand remote computer control can help keep and draw new customers. Any information technology support organization knows how important word of mouth is when trying to add clients for support. Remote control of computers through the web has helped many small businesses and start-up IT infrastructure and support organization meet the demands of their growing customer base. That's simply because on-demand remote computer control that works on-line over the web can help resolve issues more quickly.
ON-demand desktop remote control software has a common analogues interface with desktop remote control. Protocols like RDP (remote desktop protocol, now called Microsoft remote desktop connection, is similar in that it provides remote access and on-demand desktop remote support software support . The connection can be made from the local area network or through the internet. However there is a need to access remote desktop, one of the most commonly used applications and popular on-demand desktop remote support software applications is undoubtedly Microsoft's' version of remote access support. On- demand remote support software is not confined to a single developer or protocol implementation.
There are other protocols for on-demand remote desktop support. There are so many at times it's hard to choose which is best for internal and external use.
4RemoteSupport provides a web based online remote access with remote control solution consisting of software for remotely controlling desktops, laptops, servers online through web. Internet based pc remote access independant of browser version . 4remoteSupport works with any browser type and version. There's no browser dependency, no extensions to add and the support side of the connection is not locked into the limitations and viewable size of a browser tab. Work in true full screen mode desktop screen sharing. The service and system works outside of the browser as well for viewing remote desktops. The client executable and the viewer side of the connection can be downloaded and run online from the web or from a local file server. There are no complicated long ID numbers and codes. No complicated administration involved confusing users. The start of a web-based support session is simple. web based remote desktop support . Remotely access computer via an Internet connection. 4RemoteSupport's web based service works with any type of internet access, low band-width DSL or dial-up or broadband Internet access is acceptable for remote support connections. The remote user only needs a web browser to initiate a desktop connection Remote support of remote computer systems for diagnosing and configuration updates or for training users on installed applications. Web based software for online desktop support can provide additional features such as computer management, not just remote control access. Once the remote computer is accessed over the network, an inventory can be taken of both hardware and software. Software issues, driver issues, and updates can be performed remotely over a network, local network or through the web. 4RemoteSupport has a reconnect feature that reconnects the remote computer to the tech-support viewer through the Internet in the event there is a disruption in the network connection.
One of the most important aspects of providing assistance and support to end-user computing devices is the ability to access the client device remotely. Screen sharing is the most effective result of software for online support. Online desktop support software is online desktop screen sharing software that is made available to tech-support and maintained by 4RemoteSupport.com. Online remote support software by 4RemoteSupport gives tech-support the ability to access online remote desktops through the and over the Internet. The access is primarily for providing online remote support over the web. 4RemoteSupport provides online desktop support software that is engineered to provide online access with remote control. Online desktop support software featuring full computer remote control online across the web which additionally includes online file transfers through the web. 4RemoteSupport software for desktop support includes file transfers that are bi-directional with no limitations in file size or type. Like Symantec PCAnywhere, 4RemoteSupport online remote support software service permits file transfer from the tech-support side of the connection to the remote computer (remote desktop client side) and vise versa, file transfers can be from the remote computer desktop side to the tech-support computer over the web.
Online remote support with file transfers are not limited to any particular file size or file type and work in accordance with normal file naming conventions and file actions permitted by the local operating system. HP iLO and Dell iDRAC provide tech-support with remote control computer console but do not have file transfer. HP iLO and Dell iDRAC are great for access server consoles remotely through the local network or online through the Internet. 4RemoteSupport provides software for web based desktop support. 4RemoteSupport's software for remote PC control and online remote access of desktops and computers through the web on on the local network too but also includes file transfer for online remote support control and access of systems across the web for on-demand live real-time technical support remote assistance through screen sharing. Features of the online software for remote support include file-transfer not found in many free versions of remote support software and live chat built into the software application and also provided with the remote support software solution as a stand-alone web based application. The live online chat code creates a live chat session similar to that of Liveperson or Boldchat services. Remote console access and remote control is similar to HP iLO and Dell iDRAC remote access. It is infinitely better because although HP iLO and Dell iDRAC permits access to server consoles , it is very expensive and available to servers only. 4RemoteSupport remote support software is available for computer desktops, laptops, PC, and server. 4RemoteSupport permits online remote computer control and remote support through online access to all of these systems and includes file transfer.
Software for Web based Desktop Support by 4RemoteSupport has remote computer control, remote access, and enables online remote desktop control of multiple computers. Each connection opens in it's own viewer window on the tech's computer. The viewer window will display each of the remote computer desktop inside and each viewer window operates independent of the other within it's own memory space. The resolution and screen size of each remote control viewer window can have separate resolutions. Although there's no limit to the number of concurrent connections tech-support can have with remote computers, there is a limit before the desktop remote control viewer may become unstable. It is best and recommended that the number of remote control desktop viewer connects is at ten, but each support person and account can test to see where their maximum connection count is still reliable. Although the online chat support feature is very vanilla and basic, it provides the online support functionality of enabling users to chat with their tech support person online in real time on the web. Additionally, there is also a chat built-into the remote control software which means there's another option for live communication between tech-support and helpdesks and the remote client computer whom is being supported. This is part of 4RemoteSupport remote support software and there's no additional cost for online chat software. 4RemoteSupport's software for online remote support has several features that enable tech-support and IT departments or managed services organization to provide efficient and affective online remote support through the web and over the Internet. remote computer online support is invaluable for providing faster more effective support. 4RemoteSupport online remote support software includes file-transfer as well as the ability to remote control and access the remote desktop online through the web on the Internet.
Additionally, remote desktop support software by 4RemoteSupport enables reconnections when there are network disruption or connectivity local or through the Internet is intermittently or consistently unreliable either briefly for longer durations of time. Remote support software that reconnects remote desktop computers instantly when the connection is re-established. The remote support software connection re-establishes even when there is a longer outage. Unlike other products for web based online remote desktop support through the web on the Internet, 4RemoteSupport remote support software connects even if the network interruption last longer than expected. This is feature is useful to maintain consistency and updated connection status. It is also and indicator that not all issues that are present on the remote computer specifically exist only on the computer currently being worked on.
The remote computer may be showing symptoms of a greater problem and remote support software by 4RemoteSupport helped the support engineer determine that in advance and avoid critical outages. Remote support software feature of file-transfer is not limited to only local file system access but includes access to file server with mapped drives or Windows UNC share paths. Files can be transferred in either direction during an online desktop remote support connection with remote control. The UI built into the viewer software displays the local file system on one side in one window pane and the remote file system in another windows pane side-by-side. A group of files can be selected or files can be chosen one at a time for transfer. File can be sent to he remote computer or received form the remote computer or network. Remote online desktop support with file transfer provides tech support with the tools they need without having to have already present on the remote computer , they can be simply transferred as needed online.
Remote support software inherently features online remote desktop control software. With this feature, controlling a desktop, a computer or PC through the web is made possible. The online access is supported through the Internet. The internet provides the network connectivity nearly all systems world-wide. World wide tech support using online desktop remote control and online computer remote control can be achieved with remote support software featuring remote computer control on the web. Access to a system from the web using 4RemoteSupport remote support software is enabled by accessing a web site with a browser to initiate the connection. The end-user or client needs only have a browser and internet access for online desktop remote support services. Once connected to the web site they enter an online remote support code which is associated with the tech-support individual or an IT support company. Once the online computer remote support code is entered through the web based form. Web based desktop support software is enabled. There is a simple download of a small client. 4RemoteSupport online remote support software connects back to the person with the viewer waiting to support the end-user. Critical applications or entire servers can be supported in this manner from anywhere in the world.
4RemoteSupport remote support software uses a support code for the remote control session to be initiated. The end-user is provided the remote support code to start a remote desktop session with support agents. 4RemoteSupport remote support software like other solution for desktop remote control online solutions uses a support to initiate a connection. The connection is started by the user on the remote computer. Once the connection is established by the remote support software, the remote desktop is in a desktop screen-sharing session through the web. Although the internet can be an unpredictable and so reliable network, hundreds if not millions of remote support software sessions with remote desktop clients are conducted everyday through the web. Remote support software by 4RemoteSupport gives technical support departments, information technology departments, managed services organizations the ability to remotely control desktops and servers over the Internet. Features include:
Internet based remote desktop control or web based remote desktop control software is inherent in remote support software. Remote support software has some options. One such option is concerning how the support code is generated and provided to the remote user. The remote support code is used by the remote computer desktop user to start a remote desktop support session. Some remote support software solutions require the remote computer desktop PC user to generate the code and then read it back to the technical support staff or support agent. Another method is the technical support agent generates the code and provides it to the remote computer PC desktop user. The code is entered into a form or the application or stand-alone executable that is started. Some web sites also require the users to have a web site or web server password to log into for support first. Often this is a customer number or account code. Once they are logged in, the URL or form is visible to them to initiate a remote support software remote desktop control session through the web.Added