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Software for Online Desktop SupportUses and Benefits of using Software for Online Desktop SupportThere are many user productivity applications. The list is applications is enormous and so are the number of providers of such software. There are the most common of applications for productivity such Microsoft's Office Suite, CRM applications, Databases such as SQL and Oracle. Applications, software that stands out from everyday user applications is software for online desktop support. Such software can be considered a specialty application, Special software for a specific need. The need for support desktops online through the Internet. This need has transcended past just online desktop support but has changed as the computing devices users access their email, and other productivity applications from has changed. With smartphones and tablets capable of displaying a remote desktop through VDI published by Citrix, the need for online desktop support software has increased and the frequency of its use has also increased .One of the benefits for using specialty software such as that for gaining access and screen sharing is that the users who need help can obtain that support much more quickly than they could just a decade ago. Users, mostly with laptops, could work remote and if there was a problem, more often than not a trip to the office was required to address the issue. Or the reverse will occur, a trip by a field engineer was required to provide on-site support. Support has evolved, applications have evolved , and software for online desktop support via remote computer control through the web has also evolved to provide faster access to computers, desktop, laptop, servers, and other devices through the web. Support is available online nearly instantly. All devices are connected to the internet and online support is made much easier because of that fact. being online all the time ahs also introduced more occurrences of viruses and malware entering systems and requiring more online support. Online desktop support software can act as a method to combat Remote Support Software
Case study of remote support softwareRemote support software an be be studies in regard to the affects it has for improving support efficiency. Take for a example a case where there is a service company that provides support to clients. This support is generally in the form of field-engineers. These field engineers when needed are dispatched to the client's office to perform the task of trouble-shooting the problem for which the support incident of ticket was submitted. Typically, the end-users or company which has subscribed to receive support, enters or submits a ticket for support. Additionally, there may be other options available to the end-users for submitting support requests such as a web site form or even just a phone call into a service center or help-desk. The ticket is created and processed and then a field-tech is dispatched. In this case the support is all done on-site. The cost of performing this type of technical support and assistance can be more easily quantified and the costs determined. Now if we look at the alternative case whereby a support ticket is entered or submitted in a similar manner as before, but in this case the support is not performed by dispatching a tech on-site. Instead of having a live person go to the location which needs trouble-shooting and assistance, it is done remotely through the Internet. Remote support software is used to provide support and technical assistance without the expense of travel and downtime incurred during the elapsed time from dispatch to arrival. Remote support software enables technical support staff to access and remote control the end-user's computer through the web. They perform this task of support from their own network across the Internet. Analysis of environmental benefits of remote support softwareAs described in the previous section, the case study of field techs or remote support showed us the tangible benefits in terms of cost and time, determinable when comparing field service for technical support and computer assistance versus using remote support software to perform similar tasks. Another interesting aspect and benefit not yet realized is the positive affects in regards to environmental opportunities. The user of remote support software as aforementioned, demonstrated how using remote support software reduces travel. It is easy to focus and visualize the cost savings in terms of resources used in the two cases. The less tangible but equally affecting result is how remote support software benefits the environment. with less natural resources used, less energy is spent and therefore is proactively and as a side affect improving the ecosystem and health of related ecologies. Within the confines of remote support software exists characteristics that permit its use as a remote support tool. Firstly, remote support software needs to have the capability to remote control desktop computers and PC systems. This remote computer control can be localized to the corporate or internal network or be used across the Internet in a web based perspective. Although remote support software is not defined by the characteristic of remote desktop, remote PC , or remote computer control as we know and have seen remote support software can come in other forms. Remote support software can come in the form of online chat software, or even online remote computer viewing software. This is desktop software or web based application software that permits connectivity to the remote desktop computer or remote PC through the web but permits only the viewing of the remote computer system. Remote control software is also a characteristic of remote support software, online remote support or localized remote support. Online PC remote control, online desktop remote control and online computer remote control is mostly what we are interested in discussing.
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