Software for remote desktop support

software for remote desktop support can not just increase the speed in which support solutions are applied but can also permit access to servers and other computer network devices such as firewall and spam filters or web filters. Various appliances can be remotely support with remote access to apply updates, configuration changes and or other technical support solutions. Number applications for remote access support can be induced and applied to software for remote desktop support. the common theme to all of these problems is the need to have a trained skilled person access the device, server or computer desktop to apply their skills to troubleshoot and solve the situation.

Remote access for network appliance support

Accessing computers through the web is the first step to providing the support and required for most all enterprise and small business computer and network requirements. By using a forms based login to initiate a remote support session, a skilled technical support person for the hardware or software that is having trouble or needs attentions can be accessed and a solution can be applied. Once logged in and there is remote control of the said device, the support profession can then access other network devices or appliances or servers through the local area network. The first connection can be through the web then the others can be direct on the same network as the first devices remotely access and remotely controlled.

Software for remote computer support

It doesn't end with a remote access. We b interfaces are the most commonly used methods for accessing network appliances. Others such as Cisco or Adtran to name a few also have a CLI, A command line interface that permits configuration and or updates to firmware or other parts of the code for the network switch or firewall router. The limitation is not on the remote access as that we have seen can be accomplished with a simple remote access session through the web. The LAN or local area network can constitute the method for access or connection medium for remote access after the initial connection through the web is made.

Through the web

Once on the computer or server in the location ort remote office that contained the other equipment, the support representative can then open a browser and connect to the other devices directly. If the device does not have a wen interface as many devices for network or SAN storage or network storage do, then a command line interface connection can be made to access and remotely support the technology. This is accomplished with telnet built right into the operating system of windows and Linux. Although with windows 7 and windows 2008 server the feature has to be installed separately but does not require a reboot.

Software for remote PC support

On XP, telnet client was already installed and accessible with the installation of the operating system. If telnet is not permitted or not enabled by the remote device for remote management , the noted one secure SSL connection has to be made. Common tool for remote access via SSH are putty. Putty is a well known open source application for remote access to many appliances and even operating systems including VMware hyper-visor esxi and esx. Another not for free program is secure CRT. this is one of my favorites and although it leaves a larger foot print after installation than that of putty, it offers some added features that are not found in putty. either program however will suffice in most conditions for accessing configuration and data files on a device that's on the local network for maintenance of updates.

Online

Telnet client applications for remote control or CLI access for remote support are just one tool used for remotely managing or configuring devices and network appliances. Online support through the web can be through web based applications and web based GUI interfaces for configuration and support. An organization can't actually have all of their network or SAN iSCSI or other NAS appliances accessible and available through the firewall for direct connection through the web .however, the access to these type of network appliances ,devices NAS, servers and iSCSI SAN cabinets can be done through direct remote connection on the LAN. the trick is to get remote access of one of the computers that are on the same network as the other network servers or storage network appliances. then once that remote connection is made through the web, a connection can be made without having to have access to the internet.