On-demand Remote Support Software   August 9, 2022

On-demand Remote Support Software


Desktop Remote Support Software

: Software for Desktop Remote Support




Software for Desktop Remote Support



Options for how your remote users can get support from you


Your desktop user or clients can login for support from our homepage for remote assistance. They just enter a code "a PIN number" for remote support. The number is your unique desktop support viewer id number assigned to your account upon signup. They hit the enter key on their keyboard or click the login button with their mouse. The next page will display a "connect button" which they click on to initiate the small download and connection.


If you prefer, you can send an email containing a remote support link from your user pages on our site or the technician can use their own desktop email program by copy and pasting the link into a new email addresses top the recipient that requires support. Using this method for initiating a desktop remote support session doesn't require the clients to enter a code. The clients are automatically logged in and presented the page containing displaying the connect button to click and start the session. 


You can place a html link or embed it in a JavaScript or other scripting language on your web site for your remote desktop clients click and start a session. The same link that's used in the emailing function can be used for the web page hyperlink and this method for starting a session will also not require a code or number to be entered.


You could place the support exe file, that we provide to all our users, on your web site for your clients or employees to download. On a LAN, it can be placed on network file server or on the desktops of all users. With active directory installed, it can be pushed out in a network login script or using a GPO (Group Policy Object linked to an OU or Active Directory domain). When the small application for remote support is run by the user, it will prompt them to enter your support code number.



Desktop Remote Support Software



Another popular option is to add a form on your site that's similar to the functionality of the one on our homepage. Using this method means your users can go to your site to start a session. The html code is provided for you and it needs only to be copy and pasted into a page on your web site.


When they click login, a new browser window will open with the connect page loaded from our web site. Your site will remain open on the original page from which it was launched and unchanged.



Remote Support


The html code below, once copied and placed on a web page, will provide a form for your client to enter you tech number and will look the image shown above. The functionality will be the same as the form on our homepagen above with functionality like our homepage's form. Modify colors, fonts, text, or even apply style sheets to match your sites look and feel.  


You can place the following code on your web site rather than a direct link. This will help deter random site visitors from clicking on a plain link and connecting to your viewer.






Sorry, the system is disabled and the executable is unavailable for download until you have tested your viewer successfully at least once using the Test Viewer button in Step 4 on your user page.

Also note, if your end-users login for support through our homepage, they will receive a message stating you have not completed the setup of your account.




With your remote support account, you're permitted to remotely access for remote control an unlimited number of remote computers on the Internet to provide remote assistance online to users anywhere. Even remotely support multiple computers at the same time.

On-demand remote support software


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