web based remote pc support is a
remote computer support solution
that inherently gives technicians and computer consultants, from large
enterprise organization to the small one man shop for tech support, a
solution for computer remote support. There are many remote computer
support solutions that provide for an application interface for enabling
remote computer control and
remote desktop access through the web.
pc remote support software for desktop remote access and control
is a remote computer support solution that works fast and efficiently.
Get to problems faster with
remote pc access and software that work on
the web for online computer access and as a desktop support solution.
web based PC remote support is a very useful tool used by computer
support professionals all over the world. The support software is used
to connect to remote host computers running a windows operating system
including server versions of windows. The goal is to remote control the
desktop or server through the web. Remote control of host computer to
allow technical support to correct a software or desktop OS
configuration problem, install new software on the remote computer, or
to simply show or demonstrate to the remote user how to complete a task,
- a sort of demo.
It's not often very helpful to have support software that's just chat
anymore. it still has its use and is indeed very useful for supporting
clients through the web. but for actual computer support (server support
too and desktop support ) support software needs to have more than a
chat. to provide help better to the remote computer desktop user. A
PC remote support solution needs to have computer remote control
software built into it or as a separate application package from he chat
software. But the software needs to allow the technician or application
support specialist to access the desktop remotely and have full remote
control of it.
Support software is should be more than just a chat script running
on a web site to help customers that connect to the web site and are
shopping for some item online. support software needs to give techs and
help desks the opportunity to get remote access of a remote host to
control it through the web based for full desktop keyboard and screen
access. the remote user just has to give their approval to allow the
technical support agent to have access tot heir system.
Support software has many advantages for support agents. with it the
support agent can be miles away from the actual client or customer and
still be abler to provide support to them without having to travel. it
is as if they are right there with the customer. This is the virtual
store front and the virtual sales person. people for so many generation
have become accustomed to going shopping by going to a store ( a brick
and mortar store ) that lets the m look around and look at different
items they are interested in. with the big change in online anything for
desktop support software brings some of the helpfulness and support
that a quality associate or store rep could give a client or customer.
The sales associate or store representative has now been replaced with
an online agent via the support software. Support software has brought
some of that interaction back to the online support and online virtual
world that had intermittently and gladly temporarily gone away.
pc remote support is
support software that has more of an intent or goal by design.
Instead of just providing for contact with the remote person who may be
online looking and questioning a item. Where
support software leaves off, pc remote support comes in.
PC remote support allows more than typing or verbal interaction with
the remote user or host, it give the remote user full access to the
computer and enables full remote support of the client or customer. So
beyond telling the remote user where to click or what to do,
pc remote support lets the the support person or agent actually do
it for the client.