Remote Support Software
Remote desktop support software by 4RemoteSupport.com give tech-support the ability to access remote desktops through the Internet. Remote support software by 4RemoteSupport includes online remote computer control and access of systems across the web for on-demand, live, real-time technical support remote assistance. Features of the online software for remote support include file-transfer not found in many free versions of remote support software and live chat integrated into the software application and additionally also provided as web based chat support in our the remote support software solution as a stand-alone web-based support application. The live online chat code creates a live chat session similar to that of Liveperson or Boldchat services. Remote console access and remote control is similar to HP iLO and Dell iDRAC remote access. It is infinitely better because although HP iLO and Dell iDRAC permits access to server consoles , it is very expensive and available to servers only. 4RemoteSupport's remote support software is available for computer desktops, laptops, PC, and server. 4RemoteSupport permits remote control and remote support through online access to all of these systems and includes file transfer. Although the online chat support features is very vanilla and basic, it provides the support functionality of enabling users to chat with their tech support person online live on the web. This is part of 4RemoteSupport remote support software and there's no additional cost for online chat software. Other Functionality Includes:
Remote support software has several features that enable tech-support and IT departments or managed services organizations to provide efficient and affective online remote support through the web over the Internet. Online remote computer support is invaluable for providing faster more effective support. Remote support software includes file-transfer as well as the ability to remote control and access the remote desktop online through the web over the Internet.
Fundamental Benefits to Remote Support Software for Remote Desktop Support Online
Additionally, remote desktop support software by 4RemoteSupport enables reconnections when there are network disruption and online connectivity is unreliable either briefly for online remote access for for longer periods of time. Remote support software that reconnects remote desktop computers instantly when the connection is re-established. The remote support software connection re-establishes even when there is a longer outage. Unlike other products for web based online remote desktop support through the web on the Internet, 4RemoteSupport remote support software connects even if the network interruption last longer than expected. This is feature is useful to maintain consistency and updated connection status. It is also and indicator that not all issues that are present on the remote computer specifically exist only on the computer currently being worked on.
Desktop Remote Control Software for Online Desktop Remote Support Through the Web
The remote computer may be showing symptoms of a greater problem and remote support software by 4RemoteSupport helped the support engineer determine that in advance and avoid critical outages. Remote support software feature of file-transfer is not limited to only local file system access but includes access to file server with mapped drives or UNC paths. Files can be transferred in either direction during an online desktop remote support connection. File can be sent to he remote computer or received form the remote computer or network. Remote online desktop support with file transfer provides tech support with the tools they need without having to have already present on the remote computer , they can be simply transferred as needed online over the web.
Critical Business Computer Systems Support through Remote Desktop Control Online
Similar to RDP (Microsoft Remote Desktop Connection software), remote support software from 4RemoteSupport.com facilitates remote control of desktop computers or computer's desktop through the network. This is most advantageous when performing support tasks on the remote computer. A striking disadvantage or Microsoft RDC is that the user is unable to also view the activity on the screen. 4RemoteSupport's desktop screen sharing is based on remote control software that permits the end-user that is present at the computer to view the activity on the screen. Screen sharing remote control is part of 4RemoteSupport's solution for remote support software and computer remote control support. Connection can be made through the web or on local area networks. Microsoft RDP/RDC requires firewall configurations on the remote side of the network to allow inbound connections to the server or desktop that needs to be remotely accessed for remote control support. 4RemoteSupport does not require firewall configurations or port forwarding configurations on the router/gateway of firewall because the connection session is initiated by the remote user. The connection starts with a TCP SYNC packet being sent outbound from the local network through the firewall/router to the the support computer which is awaiting connections.
4RemoteSupport Remote Support Software - Similarities to Microsoft Remote Desktop Connection Protocol
Remote support software by 4RemoteSupport inherently features remote control desktop software. With this feature, controlling a desktop, a computer or PC through the web is made possible. The online access is supported through the Internet. The internet provides the network connectivity nearly all systems world-wide. World wide tech support can be achieved with remote support software with remote computer control on the web. Access to a system from the web using 4RemoteSupport remote support software is enabled by accessing a web site with a browser to initiate the web based connection. The end-user or client needs only have a browser and access to online services. Once connected to the web site they enter a remote support code which is associated with a tech-support individual or n IT support company. Once the online remote support code is entered through the web based form. Web based desktop support software is enabled. There is a simple download of a small client. The software connects back to the person with the viewer waiting to support the end-user. Critical applications or entire servers can be supported in this manner from anywhere in the world.Added
Web based computer remote control software is intended for screen-sharing computer desktop support through the web. Web based computer remote control software enables computer remote control on the web enables tech-support to have access to computer desktops and servers on the web. Information technology tech-support departments are able to address issues and provide support remotely through the web. Repairs of common desktop issues associated with the operating system can be solved with access to the computer remotely through the web. Typical application issues and configurations can be accomplished with remote desktop control online. Even peripheral devices such as printers, label makers, barcode scanning hardware can be configured and worked on through the web for common issues such as driver problems. These are just a few examples of issues that can be resolved with remote assistance software that's provided Web based support software with remote Desktop control online helps tech-support provide timely computer desktop and server assistance to local or remote administrators via remote control access and remote control desktop control. Remote support software for desktop remote control by 4RemoteSupport is ideal for companies that need to access remote computers. The end-user just enters a code for support. The code, unlike other remote support services is pre-determined so there is not waiting for a code to be generated. The end-user can also have the code available already from a previous support session.
Connecting through the web
Connecting through the web site is the easiest way to connect. This method to initiate remote desktop control connection is commonly used by apps and services that provide remote support services. Once the initial connection is made , there is no additional request required by the technician to get remote control of the remote desktop computer through the web. 4RemoteSupport provides full screen sharing and remote computer control the moment the connection is made. The technician has the option to disable the remote keyboard and mouse to prevent the user from accidentally interfering with the remote support session. Remote support software by 4RemoteSupport include remote PC control and file transfer. The computer is fully accessible to tech-support with computer remote control software that was initiated for connection to the tech-support viewer. Remote support software includes the following:
4RemoteSupport's web based desktop remote support software permits remote access and control of desktops across the web for support. The end-user initiates access and PC remote control software downloads and runs on the remote client computer. The software is a small executable client that permits screen sharing and full remote control with two file sharing and screen sharing. Both the technician side and the end-user remote side of the remote desktop connection have control of the keyboard and mouse and bot of course can view the activity on the screen . Unlike Microsoft remote desktop protocol which allows connections through the web just as 4RemoteSUpport does but the end-user who is present at the computer cannot see what is occurring on their screen. Remote support software by 4RemoteSupport contains:
Like HP iLO and Dell iDRAC technology, the remote control connection is made to the console of the remote computer or PC system. The desktop is remotely controlled and the user is able to view the changes that are being performed and the process of troubleshooting their issues. 4RemoteSupport computer remote control service has been designed to aid tech-support and helpdesks in providing online computer remote control software access.
Web-based Console and Web-based links
A user goes to a website to start the remote support session or a small executable remote computer control software application can be pre-downloaded to the remote computer. The remote control software can be downloaded from the website or be available for the user by other means. The software for remote control could have been added to the user's computer from a previous online support incident or it could be pushed out via a group policy or by an online file transfer using 4remotesupport or other means such as ftp or a UNC path. It is up to the support department's preference and policy as to how the software can be downloaded but it does not necessarily require to be downloaded in advance of a remote computer control support session for web based online computer support. The user can be directed to a website, typically this can be our website or the tech-support companies or tech-support department intranet website.
Internet Based or Local Screen-Sharing Remote Control Application
The software is executed then it connects to the the viewer at which time tech-support has complete control of the remote computer online through the web or on the local network. Networks are not limited to the internet or local areas network. The network can be a remote network interconnected via VPN or point-to-point type connections. These are sometimes referred to a metro-Ethernet or E-links or e-LANS. The computer remote control software does not identify the network and does not discriminate or prefer one network over the other . The computer remote control software will just try to connect using the data path that is available. The computer remote control software uses the remote computer's TCP IP protocol configuration settings such the default gateway. The computer remote control executable however will need to access the internet to obtain connection information. Regardless as to whether the remote support session was started from a website , 4remotesupport website or the tech-support website, the software once run connects to the web to obtain information to know what to connect to in order to provide online computer remote support or web-based remote computer support.