 |
|
March 4, 2021 |

|
| |
|
|
| |
|
|
|
Software for
Remote Desktop Support
How Your Remote Clients Access Support
They can log on for
online
remote desktop support through our web site's main page. The remote computer
users' can easily start a
remote support session that will begin the
desktop support software download through the web by entering a code
number on the main page in the filed label login below for
remote support .
You can send an email
containing a
remote
support link from your own email program
user page.
If an emailed support link is sent to the user or client, they are not required
to enter an code to start the session. The remote support session is
considered started already and the next step is for the
desktop support software to being the quick download to the remote
computer. The page that
will open is the same connect page from used in the option above.
Place a
remote support link on your own web site for your users to click on.
This can be a personal web site or corporate site. There are no server
side special features required. This method will also not require your end-users
or clients to enter a code or PIN number to initiate the
desktop support software download.
You could copy our our
exe file to your web-site for remote clients and users to
click on for downloading and executing or similarly, link to the exe file on our site from your server.
When the remote support program is run, the client will be prompted to enter
a support code to continue.
|
|
|
|
|
|
|
|
Desktop support software can be downloaded to start a remote support
session in several ways with flexible variations to the original
properties. Customers or end-users can initiate a
remote support session with you from our homepage, or a
remote support page on
your web site. To start the
pc remote support session, the clients are only
required to enter a number and click
on the button to login.
This is only an option
available to provide support, it's
NOT required.
The html code provided below is for a web form similar to the
one shown above with functionality like our homepage's form for
starting an
online
computer remote support session. Modify
the colors and even apply style sheets to match you sites look
and feel.
The remote user must know the number to enter (it's your desktop viewer id
number) before
they are able to connect for
remote support. If an
incorrect id is entered, the user will return to the page on
your site.
---------------------------------------------------------------------------------------
Sorry, the system is disabled and the executable is unavailable for download until you have tested your viewer successfully
at least once using the Test Viewer button in Step 4 on your user page.
Also note, if your end-users login for support through our homepage, they
will receive a message stating you have not completed the setup of your account.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
 |
|
|
|
|