Options for how your remote users can get support from
Logging in for
remote desktop support through our homepage. They login for
remote support by entering
your viewer id number
in the form on our homepage and click login. Upon doing so, the next
will have a connect button which they click on to initiate the download and
You can email a
support link from your user page or by
using your own email program. This method does not require
your clients to log in. The page that
will open is the same connect page from used in the option above.
Place a link on your web site for your users to click on. Use the same URL link used in the emailing option. This method will also not require your end-users
or clients to login.
You could place our
exe file on your web site for your users to download and run or link to the exe file on our site from your server.
When the exe is run, your userswill be prompted to enter your viewer
Your customers or end-users can initiate a
remote support session with you from our homepage or a support page on
your web site. To start the remote support session, they are only
requires to enter your viewer number and click
on the button to
The remote users just enter the support
code or PIN (the number corresponds with your viewer id number that's
assigned to your account when the account is created) in the form field on
our homepage or a page on your web site to start a
pc remote control session
on the web.
This is only an option
available for you to use, it is NOT required.
The html code provided below is for a web form similar to the
one shown above with functionality like our homepage's form for
computer remote support session. Modify
the colors and even apply style sheets to match you sites look
Copy and paste the following code in a page on your web site rather than a
direct link. This will help deter random site visitors
from clicking on a plain link and connecting to you
The remote user must know the number to enter (it's your desktop viewer id
they are able to connect for
remote support. If an
incorrect id is entered, the user will return to the page on