Quick, reliable, online Remote Support software solution for remote access computer assistance and support on the web. PC remote access support means your professional services staff and help desk department or company can provide assistance to desktop user throughout the company network and even through software VPN tunnels without having to go to the computer they are working on. Provide your IT support staff, helpdesk, reseller support group, value added reseller (VAR), with a web based help desk desktop remote support solution for pc remote control support on the web for customers or employees via remote pc control access and more easily and effectively resolve PC issues, and support applications, online over the WAN, LAN and Internet . Remotely control an unlimited number of remote desktop computers. One low flat rate. 10 day Free Trial!
Compare and review pc remote access solutions and services, both host or standalone applications, you will see that they all have a common thread in their makeup and solution for pc remote access and pc remote control support software. They start with a program on the technician side that's usually referenced as the viewer. then the remote desktop clients will have a component that runs through the browser as an active-x add-on or as a java applet (which requires a java virtual machine to be installed) or the remote desktop client will have a client standalone executable that runs on the remote desktop computer for providing online remote pc access tot he technician.
Normally the program or browser control will start a session with either a hosted services server or a connection right back to the technician's comp0ter to communicate directly with the remote desktop connection viewer through the internet from anywhere in the world.
Online software for remote access & on demand PC remote control support.
Introduced in the 1990s (around '97,'98), remote computer support has become one of the most useful support tools for computer user and IT departments to come out of the field of computing technology. Computers and desktop remote control have assisted end users in the home, business and government sects of society in performing all kinds of tasks, such as word processing and financial planning, more efficiently. Users can accomplish many of these online remote computer access functions more readily by enlisting the infinite on demand remote support services provided on the Internet.
Listed below are links to sites that provide a broad range of pc remote control information on online remote PC computer support and the Internet. The remote computer needs remote desktop support and the best is pc remote control support provided by desktop screen sharing solution from 4remotesupport.com. Remote support software for on-demand remote control support. The number of site that offer remote support products is large but we feel that we have a pc remote support solution product that's well inside the budget of many supporting organizations and even consultants. We've done this deliberately as many providers of Over the internet remote control solutions charge too much for their services. Our support service will result in greater efficiency and productivity. Wasted time is changed to productive support time as the need to travel or spend needless hours on the phone trying to work out a problem or solution is saved by just getting access to the remote desktop and helping the end-user quicker so the IT tech is able to get to the next problem. Downtime is minimized and staffing costs are reduced.
Support computers anywhere over the Internet. Your users can be located anywhere around the globe and connected be any means, ISDN, Dial-up, DSL or other broadband technology to get remote support. 4remotesupport.com is an affordable, cost effective on-demand remote support solution. Compare cost and value with others, we have, it can pay for itself in within days.
In less than a minute you could access and have virtually any end users desktop within your control to fix the problem fast. No more driving to or spending hours on the phone talking an average computer user through fixing common problems.
Remotely supporting desktop pc computers and their users anywhere in the world can be achieved using on-demand pc remote control software over the web. Computer software has become and continues to be ever more complicated and thus requires more attention than in the past. As the software increases in features the coding is more advanced which creates a more user friendly experience but with this advancement come more difficult problems to overcome if things are not working the way they should. In the past, many problems were solved using memory management techniques, this is of course long ago as many support professionals no don't even know what himem.sys was and the science involved in using it right. PC Anywhere (Symantec's PCAnywhere) was and is still is one the most well known and widely used programs for remote pc control. It did well for many years, even during the very early years of the internet's popularity and growth. It's limits were the boundaries of the corporate or enterprise network. One of the things that were discovered is the need to remotely control computer workstations and PC desktops through wide area networks and VPNs, And the of course the internet. This is the point where LAN based computer remote support software and pc and desktop remote control and remote access programs were having difficulty making the transition from a LAN based remote PC control and support application to one that can adapt and perform well through other unknown networks and distances.
The applications users use to perform everyday job functions has advance so has the techniques used to support the software and the hardware in comes cases and of course the use behind the keyboard. Online remote pc control includes supporting computers and desktops has also advanced. Remotely accessing and controlling computers is now the default method for many support people to get to computers quickly to resolve a problem. PC remote control over the web is a proven technique or tool for access to pc desktops to support. The user could be anywhere in the world and could get tech support within minutes to resolve program or configuration issues.
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Supporting computers over the internet doesn't have to cost an arm and a leg. Remote support software for computer remote cotnrol acccess for remote support can be affordable.
Provide remote support to your end-users no matter where they are without breaking a budget. We can set you up with a remote support software account that has everything you need to provide computer support on the web. Connect and access as many desktop as you need to with additional charges or fees. In fact with our remote support software solution you can provide support to an absolutely unlimited number of desktop computers or servers over the internet with any additional charges or penalties.
Remotely access desktop computers over the internet is easy and affordable. Our web-based system allows technicians to remotely access and have complete control of desktops that are online and can be anywhere in the world. Even if they have dial-up access to the internet, frame-relay, leased line, ISDN. It doesn't matter, the result is the same. The remote computer is accessed over the internet with our web-based remote support solution in seconds or minutes depending on connection speed. Our online web-based, Internet-based pc remote support solution includes file transfer but that doesn't slow down the connection. It's quick and there no additional costs for bandwidth or minutes used like some other providers of offering comparable desktop remote support solution. The system allows for for file transfer both from your system to the remote computer and the other way too - from the remote computer to yours.
Software for remote desktop support has changed the way the industry is providing support to customers and end-users for remote desktop, remote computer and remote pc support. Technicians and help-desk can connect to computers located anywhere in the world and not even be behind a corporate network. With the use of broadband wireless access also growing, there are more people who are traveling with their own internet access method rather than relying on wireless AP hotspots to get internet access from. Software for remote desktop support works well with wireless (WAP, AP) access nicely, but their are times that a person who is traveling on business needs to get remote access to their remote computer or some files located on the corporate network to make a change or to assist someone else in their task or proposal. Wireless broadband like the service provided by verizon, sprint, cingular, ATT, have given remote desktop users a means to access their files and remote desktop computers or server from almost anywhere they can get a cell reception from.
There are other ways such as terminal server but having the ability to connect in directly without a wireless hotspot is great. This is an important note for technicians or other people and professionals that have to support both the users who are traveling or are the ones who are traveling with their computers. Software for remote desktop support still does unfortunately need a connection to the internet to function. So a technician can be any where and still provide remote desktop support with desktop remote support software or Software for remote desktop support. the software will allow the tech or support professional or application specialist to connect to the their remote desktop users through the web and give them remote assistance and remote access assistance and technical support with having to leave their location or having to come back top the office first. Software for remote desktop support , desktop remote support software provides an effective mechanism and tool to access computer desktops remotely through the internet, over the web, on the web, or web-based. The only pre-requisite is that the technical support person and the remote user who needs computer assistance is connected to the internet and is online.
Desktop support software is one of the fastest ways to provide remote access and remote assistance support to remote end-users or computer desktop user that may be working from home or are on he road to a sales meeting or presentation of a new product. They have their computer and may be working from the airport or from the hotel room on their projects and or checking email on their computers if they don't have blackberry, RIM, PDA devices. (Blackberry RIM devices are great for email )
Desktop support software can help if the remote desktop user needs help and the best thing to do is to get them the support they need quickly and without having to go to the location yourself or having them wait until they return to the office to fix their problem or even worse to just show them how an application works. They may need to add an additional component to an application they already have installed on their computer they just need helps using the computer or need a basic question answered. Desktop support software that allows connections through the Internet or via the web as in web-based or internet-based online is useful software that will allow trivial problems that could take just second for the tech support person to resolve but because the user is located in another country or state they would have to provide the remote support they needed over the phone and that would just not work effectively for the remote desktop user. Desktop support software eases the pain of support computers through the web or online or on the web. One the web computer remote support is desktop support software that enables a support person or help-desk staff team member assist (remotely assist) remote desktop user on the web.
Remote access and computer remote control is the leading method for providing web based help desk and computer remote support to customers and clients connected over the Internet. The reason for is vast use and proliferation is that remote access and computer remote control users know that getting to the desktop or server related problem should not be a time consuming task. The task of troubleshooting or changing a software setting or transfer of files from a computer to another should be fast and efficient. Although Microsoft RDP is a useful tool for remote desktop access, for support it's difficult to use as much on the desktop level since the desktop screen is shown to the remote client when connected to the remote host computer.
Remote Desktop Control on the Web can help smaller companies compete by allowing fewer support staff members or application specialist or product specialists to access more remote desktops by not having to be onsite. Remote Desktop Control on the Web enables the support people to perform the tasks as there once was a need to always be onsite and although dial-up access provided a solution for the support teams to get access to remote systems, the technology advanced usch that broadband access took over. So
remote support has increased efficiency in technical support. Technician remote desktop control tools are often incorporated into well known applications that are also adding conferencing and collaboration features. One of those programs made by adobe ir adobe acrobat. They have added conferencing capabilities into their software and this feature is a wonderful tool for those who are working on a project and are geographically dispersed. It enabled users at different desktops and in different locations to support each other and still work remotely. Remote support features and application add-ons are also included in programs such as Skype. This communication application has included remote support into their famous voice-over-ip solution and although the goal of their flagship isn't remote support, it was added as an additional feature for their users to use as desktop remote support tool and into their application. The users of their software can now remotely assist each other and why not, they are already connected for the VoIP call anyway. Why not add screen sharing technology via remote support and computer remote access.
Software for remote computer support
There is a need for supportting not nly computers and server but also other devices. Devices such as smartphones have increased in complexity and capabilities. Also the network speeds that smartphones , tablets, iPads, iPhones Android devies have increased tremndously. Support of these and all other devices has often become a necessity. Although the manufactures and designers of smarphones, android devices, iPads and iPhones have designed the user interface to that avergae users of these technologies can change settings. within a minute or two for example, a user can add a Microsoft Exchange account to their iPhone or Android enabled devicdes.
There are occasions, although they are few, that software for remote computer suport can play a role in supporting the users of these smart devices. It is times where a user is confused or is very technologically challenged. In such case remote access of the devices is the best way to solve the issues especially when the user is not loca lto the tech support team.
Software for Online Desktop Support
Uses and Benefits of using Software for Online Desktop Support
There are many user productivity applications. The list is applications is enormous and so are the number of providers of such software. There are the most common of applications for productivity such Microsoft's Office Suite, CRM applications, Databases such as SQL and Oracle. Applications, software that stands out from everyday user applications is software for online desktop support. Such software can be considered a specialty application, Special software for a specific need. The need for support desktops online through the Internet. This need has transcended past just online desktop support but has changed as the computing devices users access their email, and other productivity applications from has changed. With smartphones and tablets capable of displaying a remote desktop through VDI published by Citrix, the need for online desktop support software has increased and the frequency of its use has also increased .One of the benefits for using specialty software such as that for gaining access and screen sharing is that the users who need help can obtain that support much more quickly than they could just a decade ago. Users, mostly with laptops, could work remote and if there was a problem, more often than not a trip to the office was required to address the issue. Or the reverse will occur, a trip by a field engineer was required to provide on-site support. Support has evolved, applications have evolved , and software for online desktop support via remote computer control through the web has also evolved to provide faster access to computers, desktop, laptop, servers, and other devices through the web. Support is available online nearly instantly. All devices are connected to the internet and online support is made much easier because of that fact. being online all the time ahs also introduced more occurrences of viruses and malware entering systems and requiring more online support. Online desktop support software can act as a method to combat
Remote Support Software
Case study of remote support software
Remote support software an be be studies in regard to the affects it has for improving support efficiency. Take for a example a case where there is a service company that provides support to clients. This support is generally in the form of field-engineers. These field engineers when needed are dispatched to the client's office to perform the task of trouble-shooting the problem for which the support incident of ticket was submitted. Typically, the end-users or company which has subscribed to receive support, enters or submits a ticket for support. Additionally, there may be other options available to the end-users for submitting support requests such as a web site form or even just a phone call into a service center or help-desk. The ticket is created and processed and then a field-tech is dispatched. In this case the support is all done on-site. The cost of performing this type of technical support and assistance can be more easily quantified and the costs determined. Now if we look at the alternative case whereby a support ticket is entered or submitted in a similar manner as before, but in this case the support is not performed by dispatching a tech on-site. Instead of having a live person go to the location which needs trouble-shooting and assistance, it is done remotely through the Internet. Remote support software is used to provide support and technical assistance without the expense of travel and downtime incurred during the elapsed time from dispatch to arrival. Remote support software enables technical support staff to access and remote control the end-user's computer through the web. They perform this task of support from their own network across the Internet.
Analysis of environmental benefits of remote support software
As described in the previous section, the case study of field techs or remote support showed us the tangible benefits in terms of cost and time, determinable when comparing field service for technical support and computer assistance versus using remote support software to perform similar tasks. Another interesting aspect and benefit not yet realized is the positive affects in regards to environmental opportunities. The user of remote support software as aforementioned, demonstrated how using remote support software reduces travel. It is easy to focus and visualize the cost savings in terms of resources used in the two cases. The less tangible but equally affecting result is how remote support software benefits the environment. with less natural resources used, less energy is spent and therefore is proactively and as a side affect improving the ecosystem and health of related ecologies.
Within the confines of remote support software exists characteristics that permit its use as a remote support tool. Firstly, remote support software needs to have the capability to remote control desktop computers and PC systems. This remote computer control can be localized to the corporate or internal network or be used across the Internet in a web based perspective. Although remote support software is not defined by the characteristic of remote desktop, remote PC , or remote computer control as we know and have seen remote support software can come in other forms. Remote support software can come in the form of online chat software, or even online remote computer viewing software. This is desktop software or web based application software that permits connectivity to the remote desktop computer or remote PC through the web but permits only the viewing of the remote computer system. Remote control software is also a characteristic of remote support software, online remote support or localized remote support. Online PC remote control, online desktop remote control and online computer remote control is mostly what we are interested in discussing.