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February 3, 2012 |
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On demand remote support
solutions come in various formats and types. If broken into categories,
there are the high-end remote support solutions that are highly
technologically advanced and consist of many of the well known industry
brand names. These support systems are very robust and feature rich.
Technical support professionals manning help-desks and hands-on
technicians are using these apps around the world daily and performing
their support tasks with them without even leaving their office. They
are an essential support tool for their daily supporting activities.
The core
demand of
remote support in
basic form is however, the ability to remote control the customer's or
end user's desktop with a utility or tool that's installed both on the
supporting computer and the remote system. The second most requested and
core concept in remote control for support is file transfer. The
high-end products do these things and perform the tasks adequately.
There is one
distinguishing factor that detracts from the well known systems and
those of lesser technical achievement and that is the price. Many top
brand
web based remote support
solutions are even unable to remote control two systems simultaneously.
So they come at a high price and the technician is limited to remotely
accessing and controlling on one customer's desktop computer at a time.
Click
here to learn more about account pricing.
We offer a
remote support software
solution that's both affordable and offers the core features of the name
brands plus some additional features in some cases such as the need at
times to support more than one remote computer at a time. Our remote
desktop support solution has file transfer and chat and of course remote
access and control of computers over the internet. In fact, ours is one
of the most flexible and accommodating technical support tool in it's
class.
Unlike other
support solutions at this level, we don't just sell you an executable
that's useless once your ISP changes and you don't need additional third
party software to enable DDNS (dynamic DNS) in order to keep your
software functioning. We allow changes to the program from your user
page which means if your ISP changes for whatever reason or like many
cable broadband providers your address changes often, just make a change
on your page for your configuration and your running again without phone
calls or waiting. Use the same
remote
computer support account from the office
and make a switch on your user page to now use it from home. Others
charge you if you need to make a change to your
remote computer support program.
All of our
remote desktop support accounts
allow you to remote control an unlimited number of computers through the
Internet. You could change
the computer your providing online remote assistance from without additional
license requirements. There's never any bandwidth usage charges, there's
no hardware or special appliances to buy and maintain, no website links to maintain, no
.exe files to email and get caught in filters, and there's no need to spend thousands of dollars per license or seat
for
web based remote support capabilities plus yearly maintenance.
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With the purchase of each remote support account you get:
Unlimited Usage - there are no limitations.
Unlimited Bandwidth. Never any charges or fees . . . ever.
Connect and support an unlimited number of computers on-demand anytime.
No charge for service feature enhancements. (Check for recent service
news & updates
here)
No web site links to maintain and update - we do that for you but you
can if you prefer.
Support is included - forever - with no additional charge.
Change the computer you support from at no cost.
Send an unlimited number of email support links from your user page.
Try it for free for 10 days. We don't even ask for a credit card to try.
Your
remote support
account allows you
to connect
to an unlimited number of remote computers on the web to provide remote
assistance to users anywhere they may be. Even remotely support multiple computers at
the same time.
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