|Remote computer control is build into a remote support application and solution.||remote desktop support on the internet is a combination of remote computer access and remote desktop access to execute remote support through and on the internet for users to get remote technical assistance help.|
4RemoteSupport provides a software solution for online remote PC control over the Internet for computer support. The software service is free to try for 10 days. No credit card is required to try the service. The remote support software doesn't require a pre-installed client and is downloadable on demand on the web. For remote desktop control on the web, both the computer the person providing the remote technical support from and the the target remote computer which will be supported remotely need to be connected to the internet for the system to work. Dial-up internet service for either side is ok as the on-demand remote pc control software will still function but the results will be slower.
Desktop remote support is achieved by two distinct pieces of software running. The person providing the technical support remotely using on-demand pc remote control through the web will have a viewer running on their desktop. The viewer is launched from their account profile page or could be running from a previous support session but still would have been launched in the same manner - through their member profile page. The target system, the end-user, will login for on the main page of www.4remotesupport.com. They use the ID of the member account - the person who is subscribed to the service. The ID is the viewer id of the member.
Upon successful login they go to another page that has a pc remote support connect button on it and manual download link. They click that button for the support session to start. The connect page is also in place to confirm who they will be connecting to in case they have misspelled the email address (the id). Two IDs that are similar and an end-user misspelling the intended email address to login with may cause that user to connect to the wrong tech. One which they do not even know.
This has never occurred and is a very remote possibility of ever happening but this little check has been put in place to help in preventing such an incident from occurring. A checkbox on the online remote support member profile page letting them decide weather to have the page even show up is in development and will hopefully be added soon. This will enable the account holder to choose weather or not to have their users even go to that page or just go directly to the downloading page. Another feature that will be useful for web based desktop remote support will be an online chat support system that will enable the users of this remote support solution and online PC remote access and remote control application. remote support makes life and the experience of computer support for both the receiver of technical support and the support agent or technical support person much easier.
On-demand remote desktop control software delivered to the remote system from the web when an applet is loaded online and then downloads remote control software to their system that connects back to the tech support person on the web. The tech support person now has full remote desktop control of the remote desktop. Remote desktop control has as it's premiss to functionality remote desktop access. Remote desktop control on the web is used mainly for remote support.
Each account has a online remote support profile page built for it automatically. on this page the member could change the IP address to their network and the port address the software will use to deliver the desktop stream through. This configuration is required by the subscriber and generally needs to be done once. Most people who are looking for remote support software are IT people and have no trouble understanding this need nor implementing it. Many providers have the same requirement so this is no surprise at all to rather member. The higher-end packages , the " boutique " remote support software solutions don't require this and connect dynamically. We hope to get there one day but it will take a lot of little steps until we get to that one. There are some higher-end support packages that require the purchase of hardware, usually a server with their software on it, that still will require a port forwarding configuration on a firewall or router if purchased. The reason for this is because the buyer would not want to leave their purchased on-demand remote support software system exposed to all the attacks on the internet so it must be put behind a firewall.
4RemoteSupport provides software for online remote PC control over the Internet for computer support. The software service is free to try for 10 days. No credit card is required to try the service. The remote support software doesn't require a pre-installed client and is downloadable on demand on the web. Both the computer the person providing the remote technical support from and the the target remote computer which will be supported remotely need to be connected to the internet for the system to work. Dial-up internet service for either side is ok as the remote pc control software will still function but the results will be slower.
A single account allows for remote desktop support of an unlimited number of computer systems anywhere on the Internet. It is not a service that is priced per seat of target computers but is priced by account. That is, the cost is for an account that will be providing remote support. The system doesn't require and pre-installed client software on either end of the remote support session for pc remote control on the web. A Java virtual machine however should be installed on both the supporting system and the target computer that will be remote controlled. If a java VM is not found on the target computer then a link will be presented to the end-user or account member from which they could click and install the java plug-in. That is the only requirement.
In the works and under development for enhancing the on-demand pc remote support solution is the plan to have a backup connection method so that such a case occurs where the target remote computer doesn't have the java plug-in installed, a link will be presented to the end-user which could then click on it for an alternate manual download mechanism to start the remote support session. The text to be displayed along with that will be of course something to the effect of "if the automatic download failed click here" . This redundancy or failover will be a great addition to the service is actively being researched and developed.
Desktop remote control is achieved by two distinct pieces of software running. The person providing the technical support remotely will have a viewer running on their desktop. The remote PC control viewer is launched from their account profile page or could be running from a previous support session but still would have been launched in the same manner - through their member profile page. The target system, the end-user, will login for on the main page of www.4remotesupport.com. They use the ID of the member account - the person who is subscribed to the service. The ID is the viewer id of the member.
An applet loads and then downloads software to their system that connects back to the tech support person. The tech support person now has full remote desktop control on-demand over the web of the remote desktop.
You're doing great if you configured your router. If need be, I would be
happy to configure it all for you but I think one more setting needs changing
and your done. The error message you receive currently when you run the tester
Let me explain, if the IP address on your profile page is set for a private address, like your computer's 192.168.0.100, then you WILL get that message because there is no way to reach your computer directly, the router "protects" it. That is why port forwarding is used for our online and on-demand pc remote control on the Internet.
Set your IP address configuration for Remote PC control from your profile pages to be that of your PUBLIC address. That's the address assigned to your router by your cable/DSL provider. It can be obtained from your member page in the upper right hand corner. Do a double-check on your profile page but I think it's 68.98.xxx.xxx . Once you do that, start your viewer if it's not already running on
the task bar and try the tester again. As long as you do not change the port number, you do not have to restart the viewer. **Using the PUBLIC address in your profile is the configuration for pc remote control of computers over the Internet. Using the
private computer address is for LAN or private WAN support.
The router is configured with the computers address just because that is how port forwarding works. I know your not a techno-head but picture a data packet coming to your router through the public Internet side - the port on the back of the router labeled WAN. That packet has in it a port number that it's trying to deliver itself to. The router is now configured to forward packets with port number 5500 from the WAN port to the LAN port that your computer is connected to.
If you wanted to provide pc remote
support to computers in your own office you would
set the IP address in your profile to your computer's private address of 192.168.0.100. The tester wouldn't work, it actually can't work, but this is the configuration for LAN or private WAN pc support. You have a couple of computers and they are probably close to one another so this wouldn't make sense but picture an office with several floors
and several hundred computers.
If the router is configured for port forwarding, the IP setting is set to public in your profile, the tester returns successful results, you are ready to try the system for on-demand pc remote control over the Internet.
Please let me know what happens. If you need a volunteer, send me an
email when you are ready and I will login using your viewer id on
our homepage to start a on-demand remote
on the web. You'll have remote control control of my
computer for desktop support. I have a very high resolution on my screen so I
know my desktop will not fit into your viewer - you'll have to scroll.
For pc remote control through the web using our on-demand remote support solution online, I recommend a screen resolution of 1024x768 on your system as most "regular" users have their screens set at 800x600 or lower. Again, this is just a recommendation since you may not be comfortable or used to a 1024x768 screen res..
Desktop Remote Control Support Software Support computers remotely anywhere over the Internet. 4remotesupport.com is an affordable, cost effective desktop remote access and computer remote control support software solution. As there are many flavors of remote tech support tools and utilities, software for pc remote support can be expensive. Compare cost and value with others, it can pay for itself in days. There's no hardware to buy, no software to install or maintain, and no web site URLs to keep updating. Remote End-user Screen Shots - Logging-in for Remote Support Get remote control of almost any PC quickly over the LAN, WAN, and the Internet without having to worry about getting through firewalls or routers. Your end user connects to you. Software for pc remote support is an invaluable too that saves technicians a large amount of time by allowing software to be downloaded to the remote client host computer so the tech or application specialist or system integrator can have remote access of the desktop and full remote control of the remote computer pc for support on the web.
Accessing a pc is one step or phase it gaining remote access to a system. The more important and vital phase of the process is having software for desktop remote support that no only provides some access to the remote pc over the web but complete control of the user's desktop. By having such access, the remote assistance will be more effective. Providing only process information, running programs, hardware installed or application installed is often not enough to remotely support desktops.
From the target computer system, the end-user will login for support on our main homepage page or the login for remote support standalone page. They use the ID of our user's member account - this is the person who is subscribed to the service. We have added the feature of emailing a link right from the the user's page to the end-user whom you'd like to remotely support. The ID is the viewer id of the member. The remote pc control software used as the remote support software for on-demand computer remote control over the internet is a modified version of venc. More feature and modifications are in development to increase the robustness of the online remote pc control solution. There are numerous vendors providing solutions and software for computer remote support using pc remote support software. Some capable of static configurations and others with more flexible designs for the user. With many vendors comes countless methods for providing online pc remote support software services. Many of which are web based, like an application service provider model, and others that are standalone applications. The most commonly favored solution is from vendors that supply an ASP style approach which permits their customers to just log into their server, usually through a web browser interface - such as ours.
Web based desktop remote support is the way to improve customer support without increasing the number of support technicians or service truck roll out for support. Support software that allows web based desktop remote support is based on open source pc remote control software and also proprietary remote control software that fuels the support industry. As long as there are computers there will be a need for web based desktop remote support . Web based desktop remote support gives technicians application support engineers and developers a click or two access to their customer problems on their desktops or servers.
Web based remote desktop support can give support companies the breathing room to meet deadlines for supporting their customers and client in a more efficient and timely manner. Web based remote desktop support also allows the support company room to grow and gain more clients with the same number of technician. Web based remote desktop support is comprised of desktop remote control and remote desktop access software that gives technical support complete control over the remote desktop computer without having to actually be behind the keyboard the remote client is sitting in front of. The desktop remote control software that's part of every web based remote desktop support software installation and deployment is the key to a successful remote desktop connection for online remote desktop access and remote pc control. There are no borders for desktop remote control access and software for remote desktop support as the support software does all the work. The internet provides the medium for transferring the data of the remote desktop screen, keyboard, and mouse movements and is the path for the computer support software data stream to continue.
Desktop that run Linux, redhat or SCO UNIX or even caldera linux and even MAC computers all have software that allows remote desktop control through the web. This type of software is specialized or for the desktop operating system environment for which is was designed and may have even been ported over from and x86 or PC platform in the respective operating system. Linux has great desktop applications and not only are those applications for network administration and monitoring of servers, remote hosts, or even windows desktops and other devices but also user applications that contain useful applications, including remote desktop support applications, online pc remote control, for business environments such as word processing or spreadsheet creation and editing. the applications for Linux and a support application are unique and specific for the Linux based systems like redhat linux, SUSE linux, and others.
Remote pc control online tool: has it's origins in tech support. It most likely started out with network administrators having the need to connect to computers in other office locations. A copy will have more than one office location and the users there will need desktop support and desktop support software. Often, the remote office would start out small and not have many computers so they will not have a separate or additional technical support staff to help and assist those users out with technical problems. The network administrator at the main site would need to support hose users remotely using remote pc control online tool .
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|4RemoteSupport provides a web based remote access for remote control solution consisting of software for remotely controlling desktops, laptops, servers online through web. Internet based pc remote access for web based pc remote support . Remotely access computer via an Internet connection. 4RemoteSupport's web based service works with any type of internet access, low band-width DSL or dial-up or broadband Internet access is acceptable for remote support connections. The remote user only needs a web browser to initiate a desktop connection Remote support of remote computer systems for diagnosing and configuration updates or for training users on installed applications. Web based software for remote desktop control and support can provide additional features such as computer management, not just remote control access. Once the remote computer is accessed over the network, an inventory can be taken of both hardware and software. Software issues, driver issues, and updates can be performed remotely over a network, local network or through the web. 4RemoteSupport has a reconnect feature that reconnects the remote computer to the tech-support viewer through the Internet in the event there is a disruption in the network connection.|
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