|Over the Internet.
||We have proven that remote desktop support on the web can be
If you need an inexpensive remote support solution for
providing pc remote control support on-demand over the web then try our service
out. For a low cost we provide for you a website and links for your end-users or
customers to download on-demand remote desktop support software over the web.
You could support desktops remotely and save time and money. If you prefer to
have the remote links on your own web-site that is your option.
Each account has a profile page built for it automatically. On this page the
member could change the IP address to their network and the port address the
software will use to deliver the desktop stream through. This configuration is
required by the
subscriber and generally needs to be done once. Most people who
are looking for on-demand remote support software are IT people and have no trouble
understanding this need nor implementing it. On demand
remote desktop support software is
in very high demand right now and we are looking to meet the demand and
challenges support engineers of all calibers face everyday. We are trying to
make an affordable cost effective solution for the average user to serve their
basic need of providing remote support to their end-users or customers.
Many providers have the same
requirement so this is no surprise at all to rather member. The higher-end
packages, the "boutique" online
remote support software solutions don't require this
and connect dynamically. We hope to get there one day but it will take a lot of
little steps until we get to that one.
There are some higher-end support
packages that require the purchase of hardware, usually a server with their
software on it, that still will require a port forwarding configuration on a
firewall or router if purchased. The reason for this is because the buyer would
not want to leave their purchased on demand
remote support software system exposed to all
the attacks on the internet so it must be put behind a firewall.
4RemoteSupport provides software for online
remote PC control over the
Internet for on-demand computer support. The on-demand
remote support software service is free to try for
10 days. No
credit card is required to try the service. The online
remote support software
doesn't require a pre-installed client and is downloadable on demand on the web.
Both the computer of the person providing the remote technical support from and
the the target remote computer which will be supported remotely need to be connected to
the internet for the system to work. Dial-up internet service for either
side is ok as the on demand remote control software will still function but the results
will be slower.
A single account allows for the on-demand
remote control support of an unlimited number
of computer systems anywhere on the internet. It is not a service that is
priced per seat of target computers but is priced by account. That is, the cost
is for an account that will be providing remote
computer support on demand over the web. The system doesn't
require and pre-installed client software on either end of the remote support
Although not required for the remote computer, a Java virtual machine however should be installed on both the
supporting system and the target computer that will be remote controlled. If a
java VM is not found on the target remote computer for the automatic download, then a link will be presented to the
end-user or account member from which they could click and install the java
plug-in. That isn't even a requirement.
A recent service update now provides an alternate link to
manually download the software and it too connect automatically to the support
engineer. In the works and under development for a while was the plan to have a backup
remote computer connection method so that such a case occurs where
the target remote computer doesn't have the plug-in installed, a link will be
presented to the remote end-user which they could then click on it as an alternate
mechanism to start the on demand
computer remote support session.
The text to be displayed
along with that will be of course something to the effect of "if the automatic
download failed click here" . This redundancy or failover will be a great
addition to the service is actively being researched and developed.
Desktop remote control is achieved by two distinct pieces of software
running. The person providing the technical
remote desktop support remotely will have a viewer
running on their desktop. The viewer is launched from their account profile page
or could be running from a previous support session but still would have been
launched in the same manner - through their member
system, the end-user, will login for on the main page of
www.4remotesupport.com. They use the
ID of the member account - the person who is subscribed to the service. The ID
is the viewer id of the member. The remote
pc control software used as the
remote support software for
computer remote control over the internet is only a slightly modified
version of vnc. More modification are in development to increase the
robustness and features of the online remote pc control solution.
An applet loads and then
downloads software to their system that connects
back to the tech support person to
tech support person now has full
remote control of the
remote desktop. No pre-installed software is
required on the remote computer. Just an internet connection and a working
keyboard and mouse to enter the remote support engineer's user ID to start a
With our updated release of your system, we have added some
great support features that many of our users have been asking for. File
transfer is now part of our remote support solution and makes our system even
powerful and and appealing to an even greater IT support audience. The
service got a major overhaul with this update and included a revamping of the
main user page. It's been streamlined and the page frames were removed to match
the rest of the web site's documents.
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