Delivery of dynamic on demand pc remote control is available to end-users by several methods. One method is by the remote computer end-user longing on to our home page or using the 4 support link form the navigation menu and then entering the subscribers account ID into the login field. Then the remote desktop control software automatically downloads to their system and connect back to the configured technical support person.
If there's a problem with the automatic download, a link is presented to the remote computer user which they could click on and get the on-demand pc remote control software to download manually. This remote control software download is straight forward for on-demand remote support too an the software "knows" where to connect to to enable online remote pc support on-demand.
4RemoteSupport provides software for online remote PC control over the Internet for computer support. The software service is free to try for 10 days. No credit card is required to try the service. To evaluate the software online, just fill out a simple form that requires only 4 fields to be filled in. Access to both the automatic download version of the on-demand remote desktop support software and the manual executable version of our on-demand remote desktop control software.
The remote support software doesn't require a pre-installed client and is downloadable on demand on the web. Both the computer the person providing the remote technical support from and the the target remote computer which will be supported remotely need to be connected to the internet for the system to work properly. This isn't a problem with the service or software used for computer remote control or pc remote support but it's a natural requirement of any package that is to provide remote viewing facilities over any kind of network.
They just need to be connected to have the online and on-demand remote features. Dial-up internet service for either side is ok as the remote control software for remote desktop support will still function but the results will be slower.
An applet loads and then downloads software to their system that connects back to the tech support person. The tech support person now has full on-demand remote control of the remote desktop over the internet. If the applet fails to load or the client does not have a virtual machine installed the on-demand remote desktop support software is manually downloadable from a link that is presented to the end-user.
Supporting computers remotely is not a new concept or technology. Software to perform this task has been available for many years. With the growth of the internet and of course the number of users online, there has emerged a need for online remote support software solutions that work best over the internet and not just on the LAN. The target system, the end-user, will login for on the main page of www.4remotesupport.com. They use the ID of the member account - the person who is subscribed to the service. The ID is the viewer id of the remote desktop support online member.
Upon successful login they go to another page that has a connect button on it. They click that button for the support session to start. The connect page is also in place to confirm who they will be connecting to in case they have misspelled the email address (the id). Two IDs that are similar and an end-user misspelling the intended email address to login with may cause that user to connect to the wrong tech.
One which they do not even know. this has never occurred and is a very remote possibility of ever happening but this little check has been put in place to help in preventing such an incident from occurring. A checkbox on the member profile page letting them decide weather to have the page even show up is in development and will hopefully be added soon. This will enable the account holder to choose weather or not to have their users even go to that page or just go directly to the downloading page.
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|4RemoteSupport provides a web based remote access for remote control solution consisting of software for remotely controlling desktops, laptops, servers online through web. Internet based pc remote access for web based pc remote support . Remotely access computer via an Internet connection. 4RemoteSupport's web based service works with any type of internet access, low band-width DSL or dial-up or broadband Internet access is acceptable for remote support connections. The remote user only needs a web browser to initiate a desktop connection Remote support of remote computer systems for diagnosing and configuration updates or for training users on installed applications. Web based software for remote desktop control and support can provide additional features such as computer management, not just remote control access. Once the remote computer is accessed over the network, an inventory can be taken of both hardware and software. Software issues, driver issues, and updates can be performed remotely over a network, local network or through the web. 4RemoteSupport has a reconnect feature that reconnects the remote computer to the tech-support viewer through the Internet in the event there is a disruption in the network connection.|
With technology advancement as they are, their is more need than ever for remote desktop control through remote access. Remote desktop access is provided by various means. The remote access is typically through the web. Internet based technical support and remote help. Computers and in particular laptops have evolved to offer users more options than ever before. There are now nearly as many tablets sold as there are laptops. With a competing market of mobile and work-at-home users. Users are more mobile than before. Not just changing geographical locations but also within their office or home office. They mobile and because of this the tablet computer makes for computing agility. Users can move about and remain connected to the internet. This also permits more options for desktop remote control. Software for desktop remote control can remain connected, reconnect, and has an overall greater tolerance for problematic connections.
With more connections, greater bandwidth and more options for users , software for desktop remote control online has enabled greater flexibility for supporting these systems. Software for desktop remote control online permits remote desktop access through the web. This access can and most often is full remote control of the desktop online. Web based remote assistance is nothing new. The technology in various forms has been around for many years and it has evolved as the computer requirements and the computer hardware has evolved. With more options for users, businesses are able to afford choices for their users. In the case of software for desktop remote control online, the choice are infinite. There are free options for software for desktop remote control online and there is open source applications available and of course there are commercial apps for desktop remote control. 4RemoteSupport software for desktop remote control online is based on remote control technology that has been used by many vendors for remote control. 4RemoteSupport web based computer support software is one of many applications available today for technical support. It was founded during an error of technology in which choices of online desktop remote control application were few and pricey. It was started by people who provided technical support and needed a tool for providing support to client and users through the web, not just by going onsite. The software is based on an open source remote desktop control protocol. It has been adjusted to work through the web online with users connecting from various types of devices. These devices most commonly and typically have been computer desktops and servers but now also included tablets, smartphones, and to their end-user computing devices. Businesses have menu options for hardware the users use and businesses also have many options software for desktop remote control online. The below list represents a subsection of 4RemoteSupport's support software capabilities for providing remote assistance over the Internet and from within the local internal network.
4RemoteSupport software for desktop remote control over the web provides backwards compatibility with older legacy operating systems. 4RemoteSupport online desktop remote control includes support for the latest Windows operating systems and browsers. 4RemoteSupport desktop remote control software for online PC support apply works with Windows XP, Windows 7, Windows 8.x. In addition, 4RemoteSupport's online desktop remote control software includes support for Windows 2000 and although Windows Vista was not a popular operating system for business users. 4RemoteSupport support this version of Windows. We also support older operating systems that really are not in use anymore but perhaps there are still some legacy apps that require it and 4RemoteSupport support Windows ME and Windows 98. As incredible as it sounds, 4RemoteSupport online desktop remote control software has maintained compatibility with legacy operating systems as well as the newest releases of Windows. Although some of the older legacy operating systems will not function well on the Internet because the browsers they support meet older standards and do not render modern web pages well. Out executable and java based desktop remote control initiator application will still run on these system. 4RemoteSupport online desktop remote control service is not actively pursuing and testing these systems anymore since their use is a very small fraction of users.
4RemoteSupport desktop remote control for Online remote support is targeting modern operating systems more so than being stuck in the past. Modern operating systems with modern browsers for connecting to and remote desktops. Windows 8.x and Windows 7 now being the most common operating systems. Online desktop remote control of these newer operating systems have the most advanced in desktop presentation. Microsoft remote desktop is built into these operating system and although remote desktop helps administrator fix and update computer desktops using remote desktop control, there is a shortcoming. Remote Desktop connections do not permit the remote computer user see what is happening on their screen . 4RemoteSupport web based computer support software has a useful features that Microsoft Remote Desktop is lacking, it has ability to permit the remote users to see what is occurring on their screen while technical support is conducting a remote support session and actively working their desktop or laptop remotely. Microsoft's remote desktop protocol is an efficient protocol for remote connections and remote control. Remote desktop is used by administrators everyday. 4RemoteSupport web based desktop remote control provides remote desktop connections such as those accomplished by Microsoft RDC but facilitates screen-sharing. RDC remote control is efficient but it is not screen-sharing. Once an admin or user connects to a desktop computer with RDP, the user at that the console of that computer can longer interact with the PC desktop. The users can only see the login screen with the option of typing in Control + alt + delete to login to the desktop but if they do, that will disconnect the remote desktop connection. screen. 4RemoteSupport screen-sharing online desktop control software enables administrators to remote control a distant compeer for providing remote assistance and remote help.
A core requirement for web based online support software is the feature of remote control. Remote control of servers, computers, desktops or servers is not a new concept. As previously outlined , remote control applications can be a built-it tool of the operating system. Programmed in to Windows for example is remote desktop protocol. It provides administrator access to the a desktop and with remote control make system changes is necessary. On a windows domain, full desktop remote control is not always required. With the advancement of scripting engines and power shells, many administrative tasks can be performed without logon onto the console of the remote computer. There are other tools which can be categorized generally and built- or native applications. They are tools such as HP iLO and Dell DRAC. These are ASIC based remote administration tools. They are more than remote control as they offer health and status information for larger server management and monitoring software platforms. They do provide however the remote control tool. Remote control access of a server's console is indeed a powerful method for establishing connectivity and remote access to a server. Because iLO and DRAC run on separate circuits and boards than the main board of the server, even during times or events of server issues, remote access and control is available to server technicians. These technologies have a similarity to their desktop PC software counterparts. Some of the similarities are listed below:
One of the features that remote desktop protocol and HP iLO and Dell DRAC do share in common with 4RemoteSupport software for remote control is desktop screen-sharing. Desktop screen-sharing is when the remote user and technical support agent can both view and interact within the same remote support/control session. This means that both side of the connection,. the remote end-point and the local side of the connection (usually the technical support side) can view and Interact with the desktop. Collaborative efforts are one of the capabilities that 4RmeoteSupport desktop screen-sharing remote control and remote support software can provide via the web for tech-support Collaboration is not always required for administration but more often is useful for technical support. Technical support screen-sharing software is more common for desktop PC support rather than server support. Desktop screen-sharing technology is not as common with HP iLO and Dell DRAC. Although these technologies don't have the capability to have a technical support person who is connected to the server's console using either HP iLO or Dell DRAC to "invite" another user or share the screen. Another administrator is needed can also connect to the same console independently of the first. once they are both connected they can perform changes, updates or system maintenance together with independent connections.
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