| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Delivery of dynamic on demand pc remote control is available to end-users by several methods. One method is by the remote computer end-user longing on to our home page or using the 4 support link form the navigation menu and then entering the subscribers account ID into the login field. Then the remote desktop control software automatically downloads to their system and connect back to the configured technical support person.
If there's a problem with the automatic download, a link is presented to the remote computer user which they could click on and get the on-demand pc remote control software to download manually. This remote control software download is straight forward for on-demand remote support too an the software "knows" where to connect to to enable online remote pc support on-demand.
4RemoteSupport provides software for online remote PC control over the Internet for computer support. The software service is free to try for 10 days. No credit card is required to try the service. To evaluate the software online, just fill out a simple form that requires only 4 fields to be filled in. Access to both the automatic download version of the on-demand remote desktop support software and the manual executable version of our on-demand remote desktop control software.
The remote support software doesn't require a pre-installed client and is downloadable on demand on the web. Both the computer the person providing the remote technical support from and the the target remote computer which will be supported remotely need to be connected to the internet for the system to work properly. This isn't a problem with the service or software used for computer remote control or pc remote support but it's a natural requirement of any package that is to provide remote viewing facilities over any kind of network.
They just need to be connected to have the online and on-demand remote features. Dial-up internet service for either side is ok as the remote control software for remote desktop support will still function but the results will be slower.
An applet loads and then downloads software to their system that connects back to the tech support person. The tech support person now has full on-demand remote control of the remote desktop over the internet. If the applet fails to load or the client does not have a virtual machine installed the on-demand remote desktop support software is manually downloadable from a link that is presented to the end-user.
Supporting computers remotely is not a new concept or technology. Software to perform this task has been available for many years. With the growth of the internet and of course the number of users online, there has emerged a need for online remote support software solutions that work best over the internet and not just on the LAN. The target system, the end-user, will login for on the main page of www.4remotesupport.com. They use the ID of the member account - the person who is subscribed to the service. The ID is the viewer id of the remote desktop support online member.
Upon successful login they go to another page that has a connect button on it. They click that button for the support session to start. The connect page is also in place to confirm who they will be connecting to in case they have misspelled the email address (the id). Two IDs that are similar and an end-user misspelling the intended email address to login with may cause that user to connect to the wrong tech.
One which they do not even know. this has never occurred and is a very remote possibility of ever happening but this little check has been put in place to help in preventing such an incident from occurring. A checkbox on the member profile page letting them decide weather to have the page even show up is in development and will hopefully be added soon. This will enable the account holder to choose weather or not to have their users even go to that page or just go directly to the downloading page.
<!-- Add to RSS Feed...you big Dummy!. Not Here!-->
Remote Support | Remote support consisting of remote control of desktops and servers online through web based pc remote access for web based pc remote support . Remote support of computer systems for diagnosing and configuration updates or for training users on installed applications. |
|
| ||
| Home | How It Works | Product Info | About | Support | 10 day Eval. | ||
| Terms & Conditions | Privacy Policy | Site & Support Contact | ||
| ©2003-2008 4RemoteSupport.com. All rights reserved. |