Remote Support

Account - Viewer ID

Customize the behavior of the system for your remote support account.

Return to your main user page

RESTART YOUR VIEWER after saving changed options for the new settings to take affect.

	Auto scale the remote computer's screen to fit in your viewer automatically.
	Show the viewer toolbar for each new session automatically.
	Set the number of colors for a new session to as many as possible.
	Set the number of colors for a new session to 256.
	Set the number of colors for a new session to 64.
	The remote client re-connects to your viewer automatically if disconnected due to a network problem. This option will work for both the executable version and Java initiated remote support sessions. ** If this option is enabled, you must end the session from the remote client side. Right click the 4RS client tray icon and choose Close.

Return to your main user page

Start Your Viewer or Live Chat From a Desktop Shortcut

Login and start your viewer from a desktop shortcut or just login to your account using a shortcut without having to enter an account name or password.

** Important:

1. Please remember that if you change your account password, you'll have to "refresh" the links on your desktop or any other location they are stored and used from. One of the codes used for auto login is derived from your password.

2. If you create shortcuts with one type of browser like IE, the links may not work with another browser like FF and vice versa.

Drag the following link to your desktop and use it to log into your account. Go directly to your user page without having to enter a user id and password (Automatic Login):

4RemoteSupport - User Page

Drag the following link to your desktop and use to log into your account and automatically start the viewer. This eliminates the need to click on the start viewer button:

4RemoteSupport - Auto Start Viewer

Drag the following link to your desktop and use to start a chat window. The shortcut doesn't require you to be logged into your account first. This shortcut will log you in automatically:

4RemoteSupport - Live Chat Window

	New Page 9 There's no added effort or cost to remote control and support remotely on demand several remote desktops at the same time. Within seconds after receiving a call for help, you could have their desktop displayed in your viewer and full remote control of their PC computer over the web. Solve the computer problems remotely over the web online and quickly without the hassle of trying do it over the phone or needing to travel to the location they're in. Computer support professionals and network administrator can use our remote computer access software service for single or multiple sites within their company.
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