Computer Remote Support Software      January 28, 2021

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Set System Options for Your

Remote Support

 Account - Viewer ID
 

Customize the behavior of the system for your remote support account. Some settngs chanegs require the viewer to be restarted.

 
  

Remote Support Viewer Options.

 

 

Return to your main user page
 

 

 

RESTART YOUR VIEWER after saving changed options for the new settings to take affect.


Auto scale the remote computer's screen to fit in your viewer automatically.  
Show the viewer toolbar for each new session automatically.  
Set the number of colors for a new session to as many as possible.  
Set the number of colors for a new session to 256.  
Set the number of colors  for a new session to 64.  

The remote client re-connects to your viewer automatically if disconnected due to a network problem. This option will work for both the executable version and Java initiated remote support sessions.

** If this option is enabled, you must end the session from the remote client side. Right click the 4RS client tray icon and choose Close.

 
   

 

 

 

 

 

Return to your main user page    

 

  
  Start Your Viewer or Live Chat From a Desktop Shortcut  
 

 

Login and start your viewer from a desktop shortcut or just login to your account using a shortcut without having to enter an account name or password.

 

** Important :

  1. Please remember that if you change your account password, you'll have to "refresh" the links

on your desktop or any other location they are stored and used from.  One of the codes used for auto login to protect then shortcut link is derived from your password. You HAVE to re-create them.

  2. If you create shortcuts with one type of browser like IE, the links may not work with another 

browser like Chrome, FF, Safari and vice versa. You HAVE to recreate them with the alternate browser.

 

  
 


Drag the following link to your desktop and use it to log into your account. Go directly to your user page without having to enter a user id and password (Automatic Login):

    4RemoteSupport - User Page

 

Drag the following link to your desktop and use to log into your account and automatically start the viewer. This eliminates the need to click on the start viewer button:


    4RemoteSupport - Auto Start Viewer


Drag the following link to your desktop and use to start a chat window. The shortcut doesn't require you to be logged into your account first. This shortcut will log you in automatically:


    4RemoteSupport - Live Chat Window


 
 
 
     

 

 

 

 

 

 

 

 

 

 
   
     
Remote Support Software
   

 

Web Based Remote Desktop Support Desktop remote support through the web for on demand remote desktop control on the Internet provides an efficient method for delivering desktop support software via the web. Hosted software for remote pc control easily spans large geographical boundaries reducing the need for phone support or traveling. Live remote pc tech support software can be downloaded by remote clients within seconds and remote desktop control of their system can be achieved through internet connections or even dial-up Internet access.
 
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