Remote Assistance Software      February 16, 2019

Remote Support Software

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 Email a

Remote Support

Link - Viewer ID
 

 

Use email to send a support link to your end-user or customer. When the user opens the email and clicks the link, a browser window will open on the user's computer that will load the connect page. On the connect page is a button labeled "Connect" which they must click on. When they click on the connect button, the remote control software downloads to their computer and initiates a desktop connection back to you.

 

 
  Email a Remote Support Link

 
 

Make sure your remote support viewer is running and your configuration was tested successfully using the tester located on your main user page (step 4) before you send the remote support email.

 
 


Sorry, this link and feature is unavailable until you have tested
your viewer successfully at least once using the Test Viewer
button in Step 4 on your main user page.

Also note, if your end-users login for support through our
homepage, they will receive a message stating you have not
completed the setup of your account.

   

         

 

 

 

   
 

Remote PC support over the web via an emailed link. Provide remote access pc support to your end-users even easier now with this support feature. They open a browser and navigate to a web site or login anywhere. Once the link contained in the email is clicked, a pc remote support connect page loads on our site automatically for them. To gain access of the remote desktop to provide online remote desktop support remotely over the internet, the user is only required to click on the connect button easily located in the center of the page. The desktop remote control software downloads to their computer. Their desktop will be viewable in your desktop viewer and you'll have complete remote access control of the system via the Internet.

 
 
   
     
   

 

Remote Support Support computers with desktop remote control software without having the remote desktop's screen trapped inside browser window. With our viewer you can support computers remotely on the web and even several remote desktops at the same time. Each remote desktop is displayed in a separate viewer window with full remote control of the remote PC over the web. Hosted remote support software with a separate viewer helps tech-support solve computer problems remotely over the web without the delay of working over the phone or needing travel. Computer support organizations and systems integrators can use our remote computer access software service in addition to other managed services applications for single or multiple sites
 
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