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March 19, 2024 |
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Use email to send a support link to your end-user
or customer. When the user opens the email and clicks the link, a
browser window will open on the user's computer that will load the connect
page. On the connect page is a button labeled "Connect" which they must click on.
When they click on the connect button, the
remote control software downloads to their computer and initiates a
desktop connection back to you.
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Make
sure your
remote support viewer is running and
your configuration was tested successfully using
the tester located on your main user page (step 4) before you send the
remote support
email.
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Sorry, this link and feature is unavailable until you have tested your viewer successfully
at least once using the Test Viewer button in Step 4 on your main user page.
Also note, if your end-users login for support through our homepage, they
will receive a message stating you have not completed the setup of your account.
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Remote
PC
support over the web
via an emailed link. Provide
remote access
pc support to your end-users even easier
now with this support
feature. They open a browser and navigate to a web site or login
anywhere.
Once the link contained in the email is clicked, a
pc
remote support connect page loads on our site
automatically for them. To gain access of the remote desktop to
provide online
remote desktop support remotely over the internet, the user is only
required to click on the
connect button easily located in the center of the page. The desktop
remote control software downloads to their
computer. Their desktop will be viewable in your desktop viewer and
you'll have complete
remote access control of the system
via the Internet. |
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