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Remote Support Software

 
 Email a

Remote Support

Link - Viewer ID
 

 

Use email to send a support link to your end-user or customer. When the user opens the email and clicks the link, a browser window will open on the user's computer that will load the connect page. On the connect page is a button labeled "Connect" which they must click on. When they click on the connect button, the remote control software downloads to their computer and initiates a desktop connection back to you.

 

 
  Email a Remote Support Link

Return to your user page

 
 

Make sure your remote support viewer is running and your configuration was tested successfully using the tester located on your main user page (step 4) before you send the remote support email.

 
 

    

    From:  

 

Send To:       ** Error - Send To: address cannot be blank **
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The email was sent to $sendto_email_address

  

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You can include a message with the link. Your message will appear         Click here to view an image

before the link and some message text we add to the email body:          of the page that will load when

the end-user clicks the link.

 


Sorry, this link and feature is unavailable until you have tested
your viewer successfully at least once using the Test Viewer
button in Step 4 on your main user page.

Also note, if your end-users login for support through our
homepage, they will receive a message stating you have not
completed the setup of your account.

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Return to your main user page    

         

 

 

 

   
 

Remote PC support over the web via an emailed link. Provide remote access pc support to your end-users even easier now with this support feature. They open a browser and navigate to a web site or login anywhere. Once the link contained in the email is clicked, a pc remote support connect page loads on our site automatically for them. To gain access of the remote desktop to provide online remote desktop support remotely over the internet, the user is only required to click on the connect button easily located in the center of the page. The desktop remote control software downloads to their computer. Their desktop will be viewable in your desktop viewer and you'll have complete remote access control of the system via the Internet.