Remote Assistance Software      December 6, 2019

Remote Support Software

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 Email a

Remote Support

Link - Viewer ID
 

 

Use email to send a support link to your end-user or customer. When the user opens the email and clicks the link, a browser window will open on the user's computer that will load the connect page. On the connect page is a button labeled "Connect" which they must click on. When they click on the connect button, the remote control software downloads to their computer and initiates a desktop connection back to you.

 

 
  Email a Remote Support Link

 
 

Make sure your remote support viewer is running and your configuration was tested successfully using the tester located on your main user page (step 4) before you send the remote support email.

 
 


Sorry, this link and feature is unavailable until you have tested
your viewer successfully at least once using the Test Viewer
button in Step 4 on your main user page.

Also note, if your end-users login for support through our
homepage, they will receive a message stating you have not
completed the setup of your account.

   

         

 

 

 

   
 

Remote PC support over the web via an emailed link. Provide remote access pc support to your end-users even easier now with this support feature. They open a browser and navigate to a web site or login anywhere. Once the link contained in the email is clicked, a pc remote support connect page loads on our site automatically for them. To gain access of the remote desktop to provide online remote desktop support remotely over the internet, the user is only required to click on the connect button easily located in the center of the page. The desktop remote control software downloads to their computer. Their desktop will be viewable in your desktop viewer and you'll have complete remote access control of the system via the Internet.

 
 
   
     
   

 

4RemoteSupport | Web Based Remote Support Breakout of the browser. Don't be stuck trying to view a remote client's PC desktop from within a browser's window. Online software for remote desktop support should use a viewer window, not a browser. Remote control and support remotely on the web multiple computers at the same time. Each remote computer will be in a separate window, not in a browser window. With our hosted web based remote support software, you'll have a connection to the remote client computer and it will be displayed in a viewer window You'll have full remote control access of the remote system over the web. Solve remotely over the web computer and network problems without a long painful phone call with a user or a need to go on-site. Computer support organizations, like managed IT services companies use our remote desktop access software for single or multiple sites within their client's company.
 
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