Remote Assistance Software      December 12, 2018

Remote Support Software

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 Email a

Remote Support

Link - Viewer ID
 

 

Use email to send a support link to your end-user or customer. When the user opens the email and clicks the link, a browser window will open on the user's computer that will load the connect page. On the connect page is a button labeled "Connect" which they must click on. When they click on the connect button, the remote control software downloads to their computer and initiates a desktop connection back to you.

 

 
  Email a Remote Support Link

 
 

Make sure your remote support viewer is running and your configuration was tested successfully using the tester located on your main user page (step 4) before you send the remote support email.

 
 


Sorry, this link and feature is unavailable until you have tested
your viewer successfully at least once using the Test Viewer
button in Step 4 on your main user page.

Also note, if your end-users login for support through our
homepage, they will receive a message stating you have not
completed the setup of your account.

   

         

 

 

 

   
 

Remote PC support over the web via an emailed link. Provide remote access pc support to your end-users even easier now with this support feature. They open a browser and navigate to a web site or login anywhere. Once the link contained in the email is clicked, a pc remote support connect page loads on our site automatically for them. To gain access of the remote desktop to provide online remote desktop support remotely over the internet, the user is only required to click on the connect button easily located in the center of the page. The desktop remote control software downloads to their computer. Their desktop will be viewable in your desktop viewer and you'll have complete remote access control of the system via the Internet.

 
 
   
     
   

 

New Page 9 There's no added effort or cost to remote control and support remotely on demand several remote desktops at the same time. Within seconds after receiving a call for help, you could have their desktop displayed in your viewer and full remote control of their PC computer over the web. Solve the computer problems remotely over the web online and quickly without the hassle of trying do it over the phone or needing to travel to the location they're in. Computer support professionals and network administrator can use our remote computer access software service for single or multiple sites within their company.
 
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