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We're sorry, a problem was occurred that's preventing the program from starting.

We've logged the incident and apologize for any inconvenience this may have caused you.

A few things to check:

1. Please be sure to click "yes" or "grant" or "allow" or "run" when the browser security window opens.

    Missing the security warning message is the most common error. If you know you've missed the warning or

    accidentally clicked a non permitting response to it, close all browser windows and re-login and try again.

2. Check that your browser has Java enabled and not just installed. We've already checked for you that Java is

    installed but our detection won't find a damaged or incorrectly installed Java VM (JRE). Do this through your

    browser options and settings and or through the OS Control Panel.

3. Another cause is your system has a damaged JAVA VM or a VERY old one.

    Click here to install or reinstall a Java VM for Windows XP or Windows 2000

For Windows VISTA or Windows 7 with IE7 or IE8 

   Version 6 is the latest version of the Java JRE and it's designed for Vista compatibility.

                          Download Java JRE 6 for Windows Vista from our site.

                          Download Java JRE 6 for Windows from Sun's web site.

** WITH THE JAVA 6 UPDATE 15 RELEASE, THE FOLLOWING IS NO LONGER REQUIRED. ** 

If you need to use an older Java version for another application and can't update to the latest update,

then please do the following:

Once you've installed the correct Java version, add our site to your trusted sites and turn OFF

   Protected Mode for Trusted Sites.

In all cases from the above list, close ALL open browser windows and open a "fresh" one. Re-login and try again.

Installing Java JRE may require a restart of your system.

     If you have questions or need assistance, contact support: 4Support@4RemoteSupport.com

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Remote Support Software             

	No password entry is required for end-user remote support - just your viewer id is necessary for the end-user whom your trying to support remotely to login. Login and start your pc remote support viewer if it's not already running on your remote support computer system from a previous remote support session.  Then, direct the end-user whom you'd like to support via remote control to open a browser and go to our homepage. Or, just email a remote support link. There's no configuring of software by the end-user at all for remote support - there's really nothing for them to think about.
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