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We're sorry, a problem was occurred that's preventing the program from starting.

We've logged the incident and apologize for any inconvenience this may have caused you.

 

 

A few things to check:

 

1. Please be sure to click "yes" or "grant" or "allow" or "run" when the browser security window opens.

    Missing the security warning message is the most common error. If you know you've missed the warning or

    accidentally clicked a non permitting response to it, close all browser windows and re-login and try again.

   

2. Check that your browser has Java enabled and not just installed. We've already checked for you that Java is

    installed but our detection won't find a damaged or incorrectly installed Java VM (JRE).

 

3. Another cause is your system has a damaged JAVA VM or a VERY old one.

 

    Click here to install or reinstall a Java VM for Windows XP or Windows 2000

 

For Windows VISTA and IE7 

   Version 6 is the latest version of the Java JRE and it's designed for Vista compatibility.

   

                          Download Java JRE 6 for Windows Vista from our site.

                          Download Java JRE 6 for Windows from Sun's web site.

 

  Once you've installed the correct Java version, add our site to your trusted sites and turn OFF

   Protected Mode for Trusted Sites.

 

 

                

 

 

In all cases from the above list, close ALL open browser windows and open a "fresh" one. Re-login and try again.

Installing Java JRE may require a restart of your system.

    

     If you have questions or need assistance, contact support: 4Support@4RemoteSupport.com

 

 

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Remote Support Software             

New Page 10 There's no elaborate software configurations, no dedicated specialized servers required, or web site links to maintain for http or ftp download. You could change your own configuration from your PC remote support profile page. Other services charge to make changes  see a sample account profile page screen shot. Our online desktop remote support software is very simple to setup and even simpler to use. It's affordable on demand web based remote control desktop screen sharing software for computer remote access and computer remote control for on demand & online remote support over the Internet.
 
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