Remote support software contains remote desktop
control software. Remote support software permits remote assistance from
technical network and form the Web. Remote support software will have in
most variations remote PC control software built into the application. The
application can be delivered form the web as a web based application for
remote control support. Remote support software can also be pre-installed on
users computers in a workgroup or a network domain environment. PCAnywhere
is a desktop application that can be pre-installed. Microsoft Netmeeting
that was used in the past for ad-hoc remote control desktop screen sharing
was part of the windows operating system or came with the operating system
and could be added separately post install. Remote support software can be
delivered through pre-installation mechanisms. The software could also be
delivered through the web through the use of oneclick installers, web
deployment installers or by using java to deliver the remote support
software application. Many remote support software applications don't need
to be installed and are portable to the effect that they are executed by the
user without needing to be installed .and then un-installed.
Remote support is one of the fastest growing technical support
industries. With thousands of
remote support software
and remote control support accounts being purchased from various vendors
everyday. Remote support provides a fast way to get remote access to
computers on the web.
Remote support is more efficient than verbally communicating the
steps required to setup software or trouble shoot a problem.
Software for remote computer support is much more efficient that commuting to
various locations to provide
Remote PC Control tech support.
Software for remote
The need for
remote support is escalating as desktops have become more and more
complicated, The hardware advances virtually by the day and software
developments is not far behind taking advantage of all the new features of
the desktop and server operating system features.
remote desktop support is not as complicated as it may seem. The
objective of course is to get some sort of
PC access and control software
through the web on the remote computer quickly and accurately to enable
keyboard screen and mouse movements to be transmitted to the tech's
computer. To use two or more computers
web-based remote support
from can be done too. It can be a little tricky because the account uses a
single port at a time for the remote computers screen, keyboard, and mouse
movements to come into your network.
There are times where you need
to change your online
remote desktop support software configuration so you can continue to
provide remote pc support from the web. So if you set your port to 5500 on your
user page, you router/firewall will have a rule to direct traffic for 5500
to a certain computer. To switch computers, direct the remote desktop screen
traffic on that port to the new computer for the next session so the
firewall rule has to be changed (or the private ip address on the new
computer is changed to the original computer's - this can easily get messy
and turn into a head ache).
Remote support is the easiest way through
remote support on the web to get to
remote customer desktops and
servers whether it's HP, Dell, IBM or other white box vendor hardware. The
purpose is the same and that purpose is to get
access to the remote computer
or server quickly to make a problem in the application or the operating
system go away.
This will work for you if I'm understanding the question:
If you have two or more computers that you would like to provide
support from, then you can set a rule and port on your firewall for
each. Computer 1 > port 5500 , computer 2 > port 5501, computer 3 > port
5502. Then depending which system you want to work from, enter the system's
assigned port on your user page and update. The next
remote session will use
the new port number and go to the computer you want to work from.
Regarding wireless laptops:
If you are referring to broadband wireless for
Control Software, this internet access technology
works great with our system and won't even require port forwarding. If you
are referring to a LAN WAP (wireless access point) then there are some
issues. There are some problems with some WAP and wireless NIC combinations.
Although the laptop is connected to the wireless network, the viewer test
doesn't always work and the remote sessions don't always connect (sometimes
not at all). Your WAP/NIC combination may work fine however so it's a matter
of trying it. We are trying to pinpoint the cause of this problem and
correct the code.
Remote support achieved through
remote assistance software, has immediate ROI after almost the very
first use and is easily determined. As help desks tech support groups,
consultants and IT professionals know that the quickest and easiest way to
solve multiple computer problems is to get to the problem as fast as
remote assistance software provides technicians and help desks with
Remote access to computers on the LAN and over the web is even if
unmanaged provides the means to access and control desktops quickly to
resolve computer software problems faster through
remote access sessions than physically getting to the
With broadband so prevalent as costs for DSL, Cable, satellite and
other mediums has decreased so much in recent years. Broadband proliferation
has made remote support a viable option for remote control access.
The remote users (your users) are never prompted or asked to sign-up to try our
remote tech support software system or even buy it. The "Try Now" or
"Purchase Now" buttons are on the site by default. They are actually a good
reference point on the homepage to direct your customers to enter your viewer id
for support. They use the field right below the buttons on the main page. The
access session clients only have to enter your id in the field on our homepage below
where it says "Login Below For Remote Support" (below the try or buy buttons).
There is no password for them to enter.
remote tech support software never prompts or requires your end-users or
customers to configure anything on their side but various security programs will
only ask them if they want to allow the program to run. For example XP firewall
will prompt them by asking "do you want to allow this program to run". The
answer to this question posed by xp firewall and others that may be displayed
from programs like Symantec Security, Mcafee, and others generally just
constitutes an acknowledgement click of Yes or OK to let the program connect to
You have to test your viewer using the Test Viewer button on your user page for
the system to become fully active. This means you not only have to enter your IP
address and port on your main user page but you have to configure a port forward
rule on your router or firewall to allow and direct inbound traffic for
remote access sessions on the port
to your computer. The "Test Viewer" button allows you to test that
router/firewall configuration without requiring outside assistance. Once you
have used and successfully tested your viewer's accessibility using the "Test
Viewer" button on your homepage then try with a remote client/user.
I'll suggest to have the tech login form in the upper right corner of our user
page changed to say "tech login" and not use the word user to perhaps lesson the
confusion of which login form to use. You can switch computers anytime. We don't
use a traditional licensing scheme so your account can be used from multiple
computers and networks. You can also remotely support more than one remote
computer at a time from the same local system with the viewer running on it.
PC Remote support software can enable a company that support computers and
client to perform those functions without having to go to the client's office.
They can save countless numbers of hours with remote PC remote support software.
PC remote support software can help them be more effective in
troubleshooting, and providing general and specific computer support and
assistance to their client base.
We've since changed the text next to the login form in the upper right corner of
our homepage. It does state now that the login is for techs/engineers.
PC remote support software lends a helping hand to technical support and
applications specialists. Even programmers can benefit from this way of
providing remote support. Some of the features of
pc remote support software for computer remote access and remote support is
the ability to transfer files and folders from one computer to another.
Online Computer Remote Support
Security is always an issue
with computer support through the web. Computer support through the web is the
desktop remote support software to operate and to remotely access and
remotely control computer desktops though the internet. Security
desktop support software can come in many flavors and in many levels. the
first level for
desktop support software protection being a login or a code needing to be
entered to initiate a session. the code, often referred to a session id is the
first step to security for
desktop support software. Another common mechanism
used for desktop support software is java. Java comes with it's own security
measures built within it's structure but also can display messages too.
Preceding a session
PC Remote Access and Remote Desktop Control, warning messages displayed by security software running on the
remote computers connecting over the web at
the time our
pc remote support software runs are for, as you know, outbound connections
only. While our web-bases online
pc remote support software is starting, mentioning this to the end customer
will help them be less nervous. Our
remote support software don't install services that are left running and
don't change registry settings to open inbound ports to these computers so the
only way their machines can be connected to remotely for our
pc remote support software to run is by them initiating, and of course
allowing, the program to connect.
Placing a link on your website for
pc remote support software to be downloaded and run, as shown on your user
pages, will alleviate the need for them to input the viewer id. Placing a copy
of the executable (4Support.exe) on your website for them to download will
eliminate the software certificate warnings (the certs will be corrected but the messages
will still open). With the exe, it can be downloaded and run just like any other
Internet download. They will be asked to run or save the file. They would choose
run or open at which point they will be prompted to enter your viewer id number.
Again, we don't run services or change security software settings so they will
still get prompted/warned by Symantec, McAfee, or other security software.
As far as logging features and invoicing, there are
pc remote support software products that do more than that. Against those
products we could match and beat them on price. At this time, our system doesn't
log or recording remote sessions for playback or monitoring by a parent company
or administration. We do count remote sessions initiated and are looking to add
basic logging of some remote computer information to start for our users to have
and review but it's currently not implemented or part of the system.
I know some
other products also generate invoices automatically, and that is a very nice
feature, but if I'm not mistaken they also prompt for more information from the
client and provide only a static executable for you (the tech side) to use.
Currently there's no way to monitor an active session between a remote client
and a tech, but I'm going to suggest adding that feature be considered. Remote
PC access does not mean support is limited to just the remote computer the
technical support group person is connected to. One the remote computer is
access and remote PC access has been achieved through the web, any device on the network can be accessed and supported with remote PC access. Other
hardware like cisco or sonicwall firewalls, switches or even vmware virtual
infrastructure can be accessed remotely through the web.
software for pc remote support
Online PC Remote Support through the Web
there are many pc remote control software packages and hosted solution for
remote computer control and remote support.
Software for pc remote support that give computer support
technicians the ability to remote control computers on the web web to provide
fast efficient remote support have a distinctive characteristic over pc remote
control software that work on the LAN (Local Area Network). the application for
pc remote control support that wok on the LAN such as Symantec's pcanywhere are
great for an enterprise environment. Because of security restrictions that are
online and web based remote access session connections and inbound links from the web. data streams that need to
flow into a network form the the internet cause pc remote control programs such
as Symantec's pcanywhere and carbon copy to not be able to connect unless the
remote client's network has created a host (virtual host) rule on their firewall
or router for
computer remote control software to pass through hand get to the
desktop that needs to be c0ntrolled. there are many uses for pc remote control
on the web
to be able to assist customers over the internet. One of the reasons why remote
support software that works as a service from a service provider or in more
basics forms works with an executable link to the pc remote control software
from a web site is that the software will often download to the remote desktop
online to provide
remote control support to the remote desktop client that located
somewhere else other the enterprise or corporate network.
These types of
computer remote control programs don't require a configuration on
the remote router and often allow remote control of computers through the
internet as a
web-based remote desktop control
Software for pc remote support are capable of allowing
remote desktop control of computers and servers not only for support
ting the computers on which they are running but give technical support staff
and helpdesks the ability to
remotely access other networking or desktop applications that the computer
on which they are running, the computer that is being remote controlled, to
Remote desktop access is the road which allow support departments to
provide support to other equipment that's connected to the corporate LAN wan or
enterprise network that are not readily access able from the web.
desktop control online is the first step often for support groups to get to the
other networking or computing devices on the LAN or enterprise network that
actually needs to be remotely access and for remote support.
software that allows technicians to support networking and computer
devices through the web or on the web give even the smallest of companies a
global reach to provide support to customers they would otherwise be unable to
support and would evidentially lose to a larger competitor who could have
support technicians onsite.
Computer support software for
desktop remote control,
computer remote control online over the web is one of the greatest
advantages that helpdesks and support groups and resellers, and system
integrators can have as they peruse clients and customers that would otherwise
be unattainable because of geographic complications that limit their supporting
efforts extensions and tech supports effectiveness.
PC remote control programs such as carbon copy or
Symantec PCAnywhere are
great programs to support users and remote clients that are in a closed network
environment but for getting to remote computers and remote desktops and remote
on the web,
another type of service or program is required. That program is
remote support software.
Remote support software allows for remote assistance through the internet and
via web-based pc remote control, the technician can remote access desktops
through the internet and on the web to gain remote pc control for pc remote
control support. Support software has helped so many organizations increase
their customer base because their customer base or clients no longer have to be
within economically feasible distances from their office location. Support is
not limited to desktops, laptops or other end-user computer hardware but remote
support using PC remote control can be useful and very advantageous for server
support and other hardware. Other hardware such as printers, routers or switches
can be accessed remotely with remote support software. PC remote control is a
way to get into a
remote location but doe not have to end there. Once on a remote computer PC
or laptop, the technician or support organization can access other hardware
located and connected to the network.
Remote Access of Computer and Mobile Devices Through the Web
desktop remote control online through
the web has given opportunities to
smaller resellers and system integrator and consultants the remote pc
control on the web and through desktop remote control online to provide web
based remote assistance to computers and desktop through out the world. HIPPA
regulations have increased he demand for electronic medical record software
applications to be installed and setup at medical practices that have for many
years operated with limited or under achieved computer resources. Their
infrastructure was very limited and often antiquated as they were created for
the most minimal of tasks such as some basic accounting software.
Online PC Remote Support Software
Remote support software that has built-in
remote computer control software has helped in many roll-outs for
of these and other practices such as attorney practices that have also seen the
advantages of using technology to further increase and create opportunities
within their areas of expertise.
Remote PC control software has helped by allowing server hosts and
other networking devices to be accessible through the internet so support
helpdesks can assist (remote assistance) the computer users with training and
feature demos for the software applications that are relatively new to the
practices. Remote support software can assist in solving not only computer
remote desktop control through the web like software configurations or
operating system configurations but it can also help with hardware problems.
(solid state drives) have become much increased in popularity mostly because of
the recent price drops and as such are found more and more in desktop and laptop
computers. Remote support software can assist in solving drive issues, not
catastrophic issues of course, that are causing a problem within a given
computer system, There are two types of solid state drives, MLC and SLC. MLC
being more for desktops and laptops. They have become cheaper than SLC drives
and one of the reasons for this is they ear faster and fail sooner. Remote
support software can give technical support organizations and departments access
to computers remotely to determine hard drive status before there is a complete
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