This page is intended for viewing within a frame. To view it in context, click here:






Remote Assistance Tech- Support ToolPC Remote Support Software

Remote Support


Remote Support Software

Remote support software contains remote desktop control software. Remote support software permits remote assistance from technical network and form the Web. Remote support software will have in most variations remote PC control software built into the application. The application can be delivered form the web as a web based application for remote control support. Remote support software can also be pre-installed on users computers in a workgroup or a network domain environment. PCAnywhere is a desktop application that can be pre-installed. Microsoft Netmeeting that was used in the past for ad-hoc remote control desktop screen sharing was part of the windows operating system or came with the operating system and could be added separately post install. Remote support software can be delivered through pre-installation mechanisms. The software could also be delivered through the web through the use of oneclick installers, web deployment installers  or by using java to deliver the remote support software application. Many remote support software applications don't need to be installed and are portable to the effect that they are executed by the user without needing to be installed .and then un-installed.

Remote support is one of the fastest growing technical support industries. With thousands of remote support software and remote control support accounts being purchased from various vendors everyday. Remote support provides a fast way to get remote access to computers on the web.  Remote support is more efficient than verbally communicating the steps required to setup software or trouble shoot a problem. Software for remote computer support is much more  efficient that commuting to various locations to provide Remote PC Control tech support.

Software for remote computer support

The need for remote support is escalating as desktops have become more and more complicated, The hardware advances virtually by the day and software developments is not far behind taking advantage of all the new features of the desktop and server operating system features.

Remote Desktop Support

Providing remote desktop support is not as complicated as it may seem. The objective of course is to get some sort of remote PC access and control software through the web on the remote computer quickly and accurately to enable keyboard screen and mouse movements to be transmitted to the tech's computer. To use two or more computers to provide web-based remote support from can be done too. It can be a little tricky because the account uses a single port at a time for the remote computers screen, keyboard, and mouse movements to come into your network.

There are times where you need to change your online remote desktop support software configuration so you can continue to provide remote pc support from the web. So if you set your port to 5500 on your user page, you router/firewall will have a rule to direct traffic for 5500 to a certain computer. To switch computers, direct the remote desktop screen traffic on that port to the new computer for the next session so the firewall rule has to be changed (or the private ip address on the new computer is changed to the original computer's - this can easily get messy and turn into a head ache).

remote support on the web

Remote support is the easiest way through remote support on the web to get to remote customer desktops and servers whether it's HP, Dell, IBM or other white box vendor hardware. The purpose is the same and that purpose is to get access to the remote computer or server quickly to make a problem in the application or the operating system go away.

This will work for you if I'm understanding the question:

If you have two or more computers that you would like to provide remote support from, then you can set a rule and port on your firewall for each. Computer 1 > port 5500 , computer 2 > port 5501, computer 3 > port 5502. Then depending which system you want to work from, enter the system's assigned port on your user page and update. The next remote session will use the new port number and go to the computer you want to work from.


PC Remote Control Software

Regarding wireless laptops:

If you are referring to broadband wireless for PC Remote Control Software, this internet access technology works great with our system and won't even require port forwarding. If you are referring to a LAN WAP (wireless access point) then there are some issues. There are some problems with some WAP and wireless NIC combinations. Although the laptop is connected to the wireless network, the viewer test doesn't always work and the remote sessions don't always connect (sometimes not at all). Your WAP/NIC combination may work fine however so it's a matter of trying it. We are trying to pinpoint the cause of this problem and correct the code.

     Remote Assistance Software

Remote support achieved through remote assistance software, has immediate ROI after almost the very first use and is easily determined. As help desks tech support groups, consultants and IT professionals know that the quickest and easiest way to solve multiple computer problems is to get to the problem as fast as possible. Our remote assistance software provides technicians and help desks with Remote access to computers on the LAN and over the web is even if unmanaged provides the means to access and control desktops quickly to resolve computer software problems faster through remote access sessions than physically getting to the location.

Support Software

With broadband so prevalent as costs for DSL, Cable, satellite and other mediums has decreased so much in recent years. Broadband proliferation has made remote support a viable option for remote control access.  

     Remote Tech Support Software

The remote users (your users) are never prompted or asked to sign-up to try our remote tech support software system or even buy it. The "Try Now" or "Purchase Now" buttons are on the site by default. They are actually a good reference point on the homepage to direct your customers to enter your viewer id for support. They use the field right below the buttons on the main page. The remote access session clients only have to enter your id in the field on our homepage below where it says "Login Below For Remote Support" (below the try or buy buttons). There is no password for them to enter.

Support Software

Our remote tech support software never prompts or requires your end-users or customers to configure anything on their side but various security programs will only ask them if they want to allow the program to run. For example XP firewall will prompt them by asking "do you want to allow this program to run". The answer to this question posed by xp firewall and others that may be displayed from programs like Symantec Security, Mcafee, and others generally just constitutes an acknowledgement click of Yes or OK to let the program connect to the Internet.

Software for Web Based Remote Desktop Control Support

You have to test your viewer using the Test Viewer button on your user page for the system to become fully active. This means you not only have to enter your IP address and port on your main user page but you have to configure a port forward rule on your router or firewall to allow and direct inbound traffic for remote access sessions on the port to your computer. The "Test Viewer" button allows you to test that router/firewall configuration without requiring outside assistance. Once you have used and successfully tested your viewer's accessibility using the "Test Viewer" button on your homepage then try with a remote client/user.

I'll suggest to have the tech login form in the upper right corner of our user page changed to say "tech login" and not use the word user to perhaps lesson the confusion of which login form to use. You can switch computers anytime. We don't use a traditional licensing scheme so your account can be used from multiple computers and networks. You can also remotely support more than one remote computer at a time from the same local system with the viewer running on it.

     PC Remote Support Software

PC Remote support software can enable a company that support computers and client to perform those functions without having to go to the client's office. They can save countless numbers of hours with remote PC remote support software. PC remote support software can help them be more effective in troubleshooting, and providing general and specific computer support and assistance to their client base. We've since changed the text next to the login form in the upper right corner of our homepage. It does state now that the login is for techs/engineers.  PC remote support software lends a helping hand to technical support and applications specialists. Even programmers can benefit from this way of providing remote support. Some of the features of pc remote support software for computer remote access and remote support is the ability to transfer files and folders from one computer to another.

 Desktop Support Software

Online Computer Remote Support Software

Security is always an issue with computer support through the web. Computer support through the web is the basic for desktop remote support software to operate and to remotely access and remotely control computer desktops though the internet. Security desktop support software can come in many flavors and in many levels. the first level for desktop support software protection being a login or a code needing to be entered to initiate a session. the code, often referred to a session id is the first step to security for desktop support software. Another common mechanism used for desktop support software is java. Java comes with it's own security measures built within it's structure but also can display messages too.


PC Remote Access and Remote Desktop Control

Preceding a session with PC Remote Access and Remote Desktop Control, warning messages displayed by security software running on the remote computers connecting over the web at the time our pc remote support software runs are for, as you know, outbound connections only. While our web-bases online pc remote support software is starting, mentioning this to the end customer will help them be less nervous. Our online desktop remote support software don't install services that are left running and don't change registry settings to open inbound ports to these computers so the only way their machines can be connected to remotely for our pc remote support software to run is by them initiating, and of course allowing, the program to connect.

PC Remote Access

Placing a link on your website for pc remote support software to be downloaded and run, as shown on your user pages, will alleviate the need for them to input the viewer id. Placing a copy of the executable (4Support.exe) on your website for them to download will eliminate the software certificate warnings (the certs will be corrected but the messages will still open). With the exe, it can be downloaded and run just like any other Internet download. They will be asked to run or save the file. They would choose run or open at which point they will be prompted to enter your viewer id number. Again, we don't run services or change security software settings so they will still get prompted/warned by Symantec, McAfee, or other security software.

Remote PC Access and Desktop Remote Control

As far as logging features and invoicing, there are pc remote support software products that do more than that. Against those products we could match and beat them on price. At this time, our system doesn't log or recording remote sessions for playback or monitoring by a parent company or administration. We do count remote sessions initiated and are looking to add basic logging of some remote computer information to start for our users to have and review but it's currently not implemented or part of the system.

Remote PC Access

I know some other products also generate invoices automatically, and that is a very nice feature, but if I'm not mistaken they also prompt for more information from the client and provide only a static executable for you (the tech side) to use. Currently there's no way to monitor an active session between a remote client and a tech, but I'm going to suggest adding that feature be considered. Remote PC access does not mean support is limited to just the remote computer the technical support group person is connected to. One the remote computer is access and remote PC access has been achieved through the web, any device on the network can be accessed and supported with remote PC access. Other hardware like cisco or sonicwall firewalls, switches or even vmware virtual infrastructure can be accessed remotely through the web.

remote support

software for pc remote support

Online PC Remote Support through the Web

there are many pc remote control software packages and hosted solution for remote computer control and remote support. Software for pc remote support that give computer support technicians the ability to remote control computers on the web web to provide fast efficient remote support have a distinctive characteristic over pc remote control software that work on the LAN (Local Area Network). the application for pc remote control support that wok on the LAN such as Symantec's pcanywhere are great for an enterprise environment. Because of security restrictions that are placed on online and web based remote access session connections and inbound links from the web. data streams that need to flow into a network form the the internet cause pc remote control programs such as Symantec's pcanywhere and carbon copy to not be able to connect unless the remote client's network has created a host (virtual host) rule on their firewall or router for computer remote control software to pass through hand get to the desktop that needs to be c0ntrolled. there are many uses for pc remote control software for remote support on the web to be able to assist customers over the internet. One of the reasons why remote support software that works as a service from a service provider or in more basics forms works with an executable link to the pc remote control software from a web site is that the software will often download to the remote desktop online to provide pc remote control support to the remote desktop client that located somewhere else other the enterprise or corporate network.

Software for remote desktop support

Online Desktop Remote Support Software

These types of computer remote control programs don't require a configuration on the remote router and often allow remote control of computers through the internet as a web-based remote desktop control solution for remote support. Software for pc remote support are capable of allowing remote desktop control of computers and servers not only for support ting the computers on which they are running but give technical support staff and helpdesks the ability to remotely access other networking or desktop applications that the computer on which they are running, the computer that is being remote controlled, to access to. Remote desktop access is the road which allow support departments to provide support to other equipment that's connected to the corporate LAN wan or enterprise network that are not readily access able from the web.

Getting remote desktop control online is the first step often for support groups to get to the other networking or computing devices on the LAN or enterprise network that actually needs to be remotely access and for remote support. Support software that allows technicians to support networking and computer devices through the web or on the web give even the smallest of companies a global reach to provide support to customers they would otherwise be unable to support and would evidentially lose to a larger competitor who could have support technicians onsite. Computer support software for pc remote control, desktop remote control, computer remote control online over the web is one of the greatest advantages that helpdesks and support groups and resellers, and system integrators can have as they peruse clients and customers that would otherwise be unattainable because of geographic complications that limit their supporting efforts extensions and tech supports effectiveness.

PC Remote control

PC remote control programs such as carbon copy or Symantec PCAnywhere are great programs to support users and remote clients that are in a closed network environment but for getting to remote computers and remote desktops and remote servers on the web, another type of service or program is required. That program is remote support software. Remote support software allows for remote assistance through the internet and via web-based pc remote control, the technician can remote access desktops through the internet and on the web to gain remote pc control for pc remote control support. Support software has helped so many organizations increase their customer base because their customer base or clients no longer have to be within economically feasible distances from their office location. Support is not limited to desktops, laptops or other end-user computer hardware but remote support using PC remote control can be useful and very advantageous for server support and other hardware. Other hardware such as printers, routers or switches can be accessed remotely with remote support software. PC remote control is a way to get into a remote location but doe not have to end there. Once on a remote computer PC or laptop, the technician or support organization can access other hardware located and connected to the network.

PC remote control

Remote Access of Computer and Mobile Devices Through the Web

 PC remote control and desktop remote control online through the web has given opportunities to smaller resellers and system integrator and consultants the  remote pc control on the web and through desktop remote control online to provide web based remote assistance to computers and desktop through out the world. HIPPA regulations have increased he demand for electronic medical record software applications to be installed and setup at medical practices that have for many years operated with limited or under achieved computer resources. Their infrastructure was very limited and often antiquated as they were created for the most minimal of tasks such as some basic accounting software.

Software for Remote Desktop Control Support

Online PC Remote Support Software

Online PC Remote Support Software

Remote support software that has built-in remote computer control software has helped in many roll-outs for remote support of these and other practices such as attorney practices that have also seen the advantages of using technology to further increase and create opportunities within their areas of expertise. Remote PC control software has helped by allowing server hosts and other networking devices to be accessible through the internet so support helpdesks can assist (remote assistance) the computer users with training and feature demos for the software applications that are relatively new to the practices. Remote support software can assist in solving not only computer issues via remote desktop control through the web like software configurations or operating system configurations but it can also help with hardware problems.

SSD (solid state drives) have become much increased in popularity mostly because of the recent price drops and as such are found more and more in desktop and laptop computers. Remote support software can assist in solving drive issues, not catastrophic issues of course, that are causing a problem within a given computer system, There are two types of solid state drives, MLC and SLC. MLC being more for desktops and laptops. They have become cheaper than SLC drives and one of the reasons for this is they ear faster and fail sooner. Remote support software can give technical support organizations and departments access to computers remotely to determine hard drive status before there is a complete failure. Download PDF for more Information



 Try it Free - Support Software Purchase Now - Support Software



4RemoteSupport | Web based Desktop Support Software. Remote IT Assistance Software with Desktop Remote Control Online.
Home Uses of Remote PC  Support Benefits of PC Remote Support Examples of Remote Desktop Support Hosted Remote Access Solution Remote Access Support Remote IT Support  Software for Remote PC Control Remote Computer Support Software for Remote PC Support Remote Assistance Support
  Remote Assistance Software Remote Helpdesk Support Solutions Corporate Helpdesk Remote Support Remote Access Support Remote Control  Support Software for Remote Computer Support Software for PC Remote Support Solution for Remote Support Remote Access Solution Remote pc Access Support
  Remote Desktop Access Support Remote Computer Access Support Remote Support over the Web Remote Support over the Internet On-demand Remote Support Online Remote Support Web-based Remote Support Web Based Remote Support Remote Support Over the Web Remote Support over the Internet
  Software for Desktop Remote Control PC Remote Control  Support Computer Remote Control Support Computer Support Solution Computer Remote Support Solution PC Remote Support Solution Benefits of PC Support Solutions Desktop Remote Support Solution Desktop Support Solution Software for Computer Remote Support
  Corporate Uses of PC Remote Support Software Remote Desktop Support Software Remote Assistance Tech Support Software for Desktop Remote Support Access Desktops Remotely Software for Remotely Accessing Computers Hosted Service for Remote Connections Web based desktop connection service Internet based remote control Connect through the Web
  Remotely Connect to Computers on the Web Software for Remote Desktop Support online Computer Support Solution Remote Assistance Software PC Remote Support Software Remote Control Software Remote PC Support Desktop Connection Software PC Remote Support Software Remote IT Support
  Software for Remote Desktop Control Software for Remote Computer Control Software for IT support Multiple Simultaneous Connections Remote pc Support Software Remote Desktop Access Computer Support Support Computers Small to Medium Business Usage of PC Remote Support Remote Connections
  Desktop Re-connect Features Enterprise Enabled PC Remote Support Software Remote Tech Support PC Remote Control Software Tech Support with Remote Desktop Connection More Efficient Tech-Support via Desktop Remote Control PC Remote Control Support Web-based desktop remote support remote pc control Connect With an Internet Browser
  Software for Accessing Desktops on the Web online remote desktop support online remote PC support remote access and computer remote control Remote PC Control Support Hosted Remote PC Support Software PC Remote Control Over The Web for Web Based Remote Support. Remote Desktop Control Web Based Remote Desktop Support. Desktop Remote Control On The Web Desktop Support Software for Online Remote Desktop Control
  Software for Desktop Remote Control over the Web for Remote Support Software for Computer Remote Control Over the Web for Remote Support Software for PC Remote Control over the web for Remote Support              


Remote Desktop Connection through the Web

  4RemoteSupport provides a web based remote access for remote control solution consisting of software for remotely controlling desktops, laptops, servers online through web. Internet based pc remote access for web based pc remote support . Remotely access computer via an Internet connection. 4RemoteSupport's web based service works with any type of internet access, low band-width DSL or dial-up or broadband  Internet access is acceptable for remote support connections.  The remote user only needs a web browser to initiate a desktop connection  Remote support of remote computer systems for diagnosing and configuration updates or for training users on installed applications. Web based software for remote desktop control and support can provide additional features such as computer management, not just remote control access.  Once the remote computer is accessed over the network, an inventory can be taken of both hardware and software.  Software issues, driver issues, and updates can be performed remotely over a network, local network or through the web. 4RemoteSupport has a reconnect feature that reconnects the remote computer to the tech-support viewer through the Internet in the event there is a disruption in the network connection.  
4RemoteSupport | Software for Computer Remote Control for Remote Desktop Support through the Web

Web Based Remote Support Software

Remote Support Software Improves Customer Relationships

Web based remote support software is more than just software for remote access and remote desktop control online. Generally, customer support is not only a necessary component of supplying computer software or hardware, but it is an essential part of maintaining healthy and successful relationships with existing client and customers. Customer support and computer tech support is an opportunity to engage a customer or client with problem solving skills but with each tech support request and opportunity to improve the relationships with the customer. It is an engaging opportunity to present more services to the client or customer and also to re-iterate why they selected you or your computer support company  and not want to leave. Good technical support is a conduit to better customer support and a channel of opportunity to extend the customer approval and satisfaction through quality tech-support. Web based remote support software is a not only a 4RemoteSupport product for online remote tech-support capabilities but also provides a mechanism to provide customer support through computer tech-support.

With so many organizations having converted from maintaining their own internal IT staff to outsourcing their IT department, usually by contracting a managed services company, the scale or measuring stick for for the results of this conversion is uptime and problem resolution timeliness. Remote support software by design is aligned with these needs. Whether it is a project or day-to-day problem solving and software configuration and maintenance, remote support software fills the gap between a problem and a solution. Remote PC support software enables faster turn-around times from the when a support incident is first introduced to the organization responsible for maintaining Information Technology hardware and software to the time the problem is resolved. Online remote support software from achieves this by permitting access to internal systems from the outside over the Internet with remote control software for support. 4RemoteSupport provides remote support software on an International global scale, any language or region has access to their online web based online PC remote support software to provide technical support to clients.  Through a web browser a connection can be initiated for computer remote support. The result is improved customer relationships through the use of remote support software provided by 4RemoteSupport. 

Challenges of Online Remote Support

There are several main categories of end-user devices and hardware that remote support software targets. Although the presents in terms of number is being challenged only by smartphones, their demand and primary use is still for office use and for productivity. In this area, the mainstay of the computing hardware is still the computer, PC, desktop, and laptop.  This fact does not seem likely to change although the addition of other devices such as tablets and is on the rise for mostly the convenience of mobility. Online desktop remote support software is used for those online devices as well which just adds to the need of more remote support. Again, remote support software assists in helping achieve improved customer relationships by keeping mobile devices such as tablets working by applying support software to another point of problems for the end-user.

Leveraging Remote Support Software for Common Goals. 

The most common goal or task of remote support software is to provide a tool for tech-support to assist remote clients and end-users online through the web. The local area network is also used for the remote desktop connection. The technical support staff is not required to be off-site in another location but most certainly this is the most common method for remote desktop connections. The main goals are:

  • PC Remote Support
  • Desktop Remote Support
  • Computer Remote Support
  • Online PC Remote Support
  • Online Desktop Remote Support
  • Online Computer Remote Support

PC Remote Support

 Since the inception of the PC computer, there's been a need for PC remote support. Remote support software answers the demand for PC remote support is it's the most fundamental requirement of a PC computer beside the basics to make it functional at all such as power, monitor, keyboard, and lets not forget operating system. Operating systems are one of the most needy in terms of support and critical updates. PC remote support first included operating system tools that enabled the disks to be checked as an example for errors, memory configuration,. The result was a better, better faster performing system as a direct benefit of using PC remote support for remote support software. This leads to the next from of support,  the applications the users require to perform their jobs and tasks.  Without user applications,  the PC is basically a large expensive calculator.  The PC has user productivity applications installed and configured for users to perform their jobs. These installed applications come with a certain need for attention and maintenance themselves. The applications often need updating and many apps are customizable to a user's preferences. These and many more maintenance issues can be addressed by software for remote support. Online PC remote support provides the means for access and remote PC control. With PC Remote support, the user can have their software tweaked, updated, upgraded, or set with preferences of their choosing.

Solving Application issues with PC Remote Support

Application issues can be solved remotely with PC Remote Support online. Random issues occur with applications unexpectedly. When those issues interfere with one, two, three, or more people then progress towards completing their tasks are hindered. Delays can occur in projects they are working on, they may not be able to complete their tasks on-time and can be costly to the organizations. Applications not functioning correctly on a PC requires online PC remote support to help establish a cause and remedy to the problem.

Desktop Remote Support

 Remote support software through desktop remote support can modify and set user application preferences. User application preferences are just one aspect and detail of problems associated with a desktop computer. Software applications have in many cases such as with Microsoft Office suite including Microsoft Word, Excel , PowerPoint, and especially Outlook for email have many more features with more features with each release. The complexity of the software has increased but also has the available help for desktop users. Online help is better than it has been and improving with every release as well. User can get context sensitive help in many applications which helps reduce the level of frustration and the time used to complete a task. Online desktop remote support on the web can aid in helping the remote users find the option of feature they are looking for within an app and also how to use it. With web based online desktop remote support software a support person can connect  through the web online to show a user how a feature works. The user connects to the our web server and enters a support code to initiate the connection. The tech-support side of 4RemoteSupport consists of the tech-support person connecting to the web site, logging in and starting their desktop remote support viewer software. The desktop remote support software is ready for connections from the remote user. The technician then has remote control of the desktop and can then assist and teach/train the remote desktop user. Online desktop remote support software provides the average user with support minutes away when in actuality, tech-support can be many miles away from where they are located.

Desktop Remote Support and Problem Solving Online 

Solving desktop problems online is the justification for procuring online desktop remote support software. Desktop remote support is remote support software for connecting to and remotely controlling desktops through the web on the Internet or on a local network. Online desktop remote support aids in problem solving not merely because tech-support has access to the desktop with the issue, but because that access can be achieved in less time. 

Computer Remote Support

Remote support software enables Tech-support to access computers in distant or remote office locations. Tech-support can be miles away because the method of support is online through the web. Internet-based computer remote support provides end-users with various device types from tablets, laptops, computers, desktop , etc. to have access to support online. The support is through the web via computer remote support but it is not limited to  the web only. Although many companies have switched from having their own internal IT staff to outsourcing the support to companies like managed services companies, support can be on the local network too and not required to be on the web. Computer remote support on the web is ideal for organizations that not only have a large centrally located staff but certainly for those that have members that are distributed in many geographic locations.

 Software that Enables Computer Remote Support on the Web

4RemoteSupport in an online service that enables tech-support to reach their customer and clients online from the web, internal networks, and through the Internet. Online computer remote support is not only a means to access a remote computer but also provides the resources necessary as in supported features to do the same if not more than the on-site technical support staff. An example of this is when support is provided on-site. the tech-support person is susceptible to interruptions form other users in the area. Another example of how computer remote support form the web affords tech-support staff a more suitable immediate environment is that when they are remotely connected into the online computer desktop, laptop, tablet, or other mobile devices, they have the all the tools and utilities local to them. This may seem like a problem or a weak point but it is not because of the file transfer feature. Say they need a tool to analyze a file for corruption, they can merely transfer it from their computer or their network share to the remote computer through the web.

Remote Support Software

4RemoteSupport remote support software is based on computer remote control software, desktop remote control software , and PC remote control software. Once of the factors that makes remote support software different from standard computer remote control software, desktop remote control software, and PC remote control software is the ability to remotely access and provide screens-sharing remote support through the web. Web based remote support software is similar in that both remote support software and standard local remote control software perform similar function such as the ability and feature of remote access for support. Another difference between remote support software and standard installable local computer remote control software, desktop remote control software and PC remote control software is that local remote control applications can integrate with Microsoft Active directory for authentication or use another authenticating LDAP or similar server. Remote support software more often will use a support code. The code can be generated by the remote user and then given to the tech support agent for the remote desktop session to initialize or can be generated by the tech-support side then given to the remote computer user. In either case, this is probably the only mechanism for authentication.  It is not a standard user name and not using LDAP but knowing and using a remote support software code prevents unwanted connections.

List of functionality and features include:

  • computer remote access
  • computer remote assistance
  • dell remote support
  • hp remote support
  • remote computer support software
  • remote computer repair
  • remote computer control
  • Remote Support Software
  • Online Software for Desktop Support

 There are many features that are similar between standard installed desktop remote control software, computer remote control software, and PC remote control software when compared to remote support software. Remote support software can provide file transfer to and from the remote client over the web. Screen-sharing can be one way or two through the Internet. The remote keyboard can be locked. In some cases the remote screen can have the screen blanked out. In other words the remote screen can be just black so the user cannot see what is occurring on their computer. This is not generally a wanted scenario but could be and is useful if there is sensitive data or passwords being entered for an application during an installation or configuration.