Remote Support                              

Remote Support Software

Remote support is one of the fastest growing technical support industries. With thousands of remote support software and remote control support accounts being purchased from various vendors everyday. Remote support provides a fast way to get remote access to computers on the web.  Remote support is more efficient than verbally communicating the steps required to setup software or trouble shoot a problem. Remote support is much more  efficient that commuting to various locations to provide tech support.

The need for remote support is escalating as desktops have become more and more complicated, The hardware advances virtually by the day and software developments is not far behind taking advantage of all the new features of the desktop and server operating system features.

Remote Desktop Support

Providing remote desktop support is not as complicated as it may seem. The objective of course is to get some sort of pc remote control software through the web on the remote computer quickly and accurately to enable keyboard screen and mouse movements to be transmitted to the tech's computer. To use two or more computers to provide web-based remote support from can be done too. It can be a little tricky because the account uses a single port at a time for the remote computers screen, keyboard, and mouse movements to come into your network. So if you set your port to 5500 on your user page, you router/firewall will have a rule to direct traffic for 5500 to a certain computer. To switch computers, you would need to direct the traffic on that port to the new computer for the next session so the firewall rule has to be changed (or the private ip address on the new computer is changed to the original computer's - this can easily get messy and turn into a head ache).

This will work for you if I'm understanding the question:

If you have two or more computers that you would like to provide remote support from, then you can set a rule and port on your firewall for each. Computer 1 > port 5500 , computer 2 > port 5501, computer 3 > port 5502. Then depending which system you want to work from, enter the system's assigned port on your user page and update. The next remote session will use the new port number and go to the computer you want to work from.

Regarding wireless laptops:

If you are referring to broadband wireless, this internet access technology works great with our system and won't even require port forwarding. If you are referring to a LAN WAP (wireless access point) then there are some issues. There are some problems with some WAP and wireless NIC combinations. Although the laptop is connected to the wireless network, the viewer test doesn't always work and the remote sessions don't always connect (sometimes not at all). Your WAP/NIC combination may work fine however so it's a matter of trying it. We are trying to pinpoint the cause of this problem and correct the code.

     Remote Assistance Software

Remote support achieved through remote assistance software, has immediate ROI after almost the very first use and is easily determined. As help desks tech support groups, consultants and IT professionals know that the quickest and easiest way to solve multiple computer problems is to get to the problem as fast as possible. Our remote assistance software provides technicians and help desks with Remote access to computers on the LAN and over the web is even if unmanaged provides the means to access and control desktops quickly to resolve computer software problems faster than physically getting to the location. With broadband so prevalent as costs for DSL, Cable, satellite and other mediums has decreased so much in recent years. Broadband proliferation has made remote support a viable option for remote control access.  

     Remote Tech Support Software

The remote users (your users) are never prompted or asked to sign-up to try our remote tech support software system or even buy it. The "Try Now" or "Purchase Now" buttons are on the site by default. They are actually a good reference point on the homepage to direct your customers to enter your viewer id for support. They use the field right below the buttons on the main page. The remote clients only have to enter your id in the field on our homepage below where it says "Login Below For Remote Support" (below the try or buy buttons). There is no password for them to enter.

Our remote tech support software never prompts or requires your end-users or customers to configure anything on their side but various security programs will only ask them if they want to allow the program to run. For example XP firewall will prompt them by asking "do you want to allow this program to run". The answer to this question posed by xp firewall and others that may be displayed from programs like Symantec Security, Mcafee, and others generally just constitutes an acknowledgement click of Yes or OK to let the program connect to the Internet.

You have to test your viewer using the Test Viewer button on your user page for the system to become fully active. This means you not only have to enter your IP address and port on your main user page but you have to configure a port forward rule on your router or firewall to allow and direct inbound traffic on the port to your computer. The "Test Viewer" button allows you to test that router/firewall configuration without requiring outside assistance. Once you have used and successfully tested your viewer's accessibility using the "Test Viewer" button on your homepage then try with a remote client/user.

I'll suggest to have the tech login form in the upper right corner of our user page changed to say "tech login" and not use the word user to perhaps lesson the confusion of which login form to use. You can switch computers anytime. We don't use a traditional licensing scheme so your account can be used from multiple computers and networks. You can also remotely support more than one remote computer at a time from the same local system with the viewer running on it.

     PC Remote Support Software

We've since changed the text next to the login form in the upper right corner of our homepage. It does state now that the login is for techs/engineers.

Warning messages displayed by security software running on their computers at the time our pc remote support software runs are for, as you know, outbound connections only. While our web-bases online pc remote support software is starting, mentioning this to the end customer will help them be less nervous. Our pc remote support software don't install services that are left running and don't change registry settings to open inbound ports to these computers so the only way their machines can be connected to remotely for our pc remote support software to run is by them initiating, and of course allowing, the program to connect.

Placing a link on your website for pc remote support software to be downloaded and run, as shown on your user pages, will alleviate the need for them to input the viewer id. Placing a copy of the executable (4Support.exe) on your website for them to download will eliminate the certificate warnings (the certs will be corrected but the messages will still open). With the exe, it can be downloaded and run just like any other Internet download. They will be asked to run or save the file. They would choose run or open at which point they will be prompted to enter your viewer id number. Again, we don't run services or change security software settings so they will still get prompted/warned by Symantec, McAffe, or other security software.

As far as logging features and invoicing, there are pc remote support software products that do more than that. Against those products we could match and beat them on price. At this time, our system doesn't log or recording remote sessions for playback or monitoring by a parent company or administration. We do count remote sessions initiated and are looking to add basic logging of some remote computer information to start for our users to have and review but it's currently not implemented or part of the system. I know some other products also generate invoices automatically, and that is a very nice feature, but if I'm not mistaken they also prompt for more information from the client and provide only a static executable for you (the tech side) to use. Currently there's no way to monitor an active session between a remote client and a tech, but I'm going to suggest adding that feature be considered.

remote support

software for pc remote support

there are many pc remote control software packages and hosted solution for remote computer control and remote support. Software for pc remote support that give computer support technicians the ability to remote control computers on the web web to provide fast efficient remote support have a distinctive characteristic over pc remote control software that work on the LAN (Local Area Network). the application for pc remote control support that wok on the LAN such as Symantec's pcanywhere are great for an enterprise environment. Because of security restrictions that are placed on connections and inbound links from the web. data streams that need to flow into a network form the the internet cause pc remote control programs such as Symantec's pcanywhere and carbon copy to not be able to connect unless the remote client's network has created a host (virtual host) rule on their firewall or router for computer remote control software to pass through hand get to the desktop that needs to be c0ntrolled. there are many uses for pc remote control software for remote support on the web to be able to assist customers over the internet. One of the reasons why remote support software that works as a service from a service provider or in more basics forms works with an executable link to the pc remote control software from a web site is that the software will often download to the remote desktop online to provide pc remote control support to the remote desktop client that located somewhere else other the enterprise or corporate network.

Software for remote desktop support

These types of computer remote control programs don't require a configuration on the remote router and often allow remote control of computers through the internet as a web-based solution for remote support. Software for pc remote support are capable of allowing remote desktop control of computers and servers not only for support ting the computers on which they are running but give technical support staff and helpdesks the ability to remotely access other networking or desktop applications that the computer on which they are running, the computer that is being remote controlled, to access to. Remote desktop access is the road which allow support departments to provide support to other equipment that's connected to the corporate LAN wan or enterprise network that are not readily access able form the web. getting remote desktop control online is the first step often for support groups to get to the other networking or computing devices on the LAN or enterprise network that actually needs to be remotely access and for remote support. Support software that allows technicians to support networking and computer devices through the web or on the web give even the smallest of companies a global reach to provide support to customers they would otherwise be unable to support and would evidentially lose to a larger competitor who could have support technicians onsite. Computer support software for pc remote control, desktop remote control, computer remote control online over the web is one of the greatest advantages that helpdesks and support groups and resellers, and system integrators can have as they peruse clients and customers that would otherwise be unattainable because of geographic complications that limit their supporting efforts extensions and tech supports effectiveness.

PC Remote control

PC remote control programs such as carbon copy or pcanywhere are great programs to support users and remote clients that are in a closed network environment but for getting to remote computers and remote desktops and remote servers on the web, another type of service or program is required. That program is remote support software. Remote support software allows for remote assistance through the internet and via web-based pc remote control, the technician can remote access desktops through the internet and on the web to gain remote pc control for pc remote control support. Support software has helped so many organizations increase their customer base because their customer base or clients no longer have to be within economically feasible distances from their office location. PC remote control and desktop remote control online on the web has given opportunities to smaller resellers and system integrator and consultants the  remote pc control on the web and through desktop remote control online to provide web based remote assistance to computers and desktop through out the world. HIPPA regulations have increased he demand for electronic medical record software applications to be installed and setup at medical practices that have for many years operated with limited or under achieved computer resources. Their infrastructure was very limited and often antiquated as they were created for the most minimal of tasks such as some basic accounting software. remote computer control software has helped in many roll-outs for remote support of these and other practices such as attorney practices that have also seen the advantages of using technology to further increase and create opportunities within their areas of expertise. Remote PC control software has helped by allowing server hosts and other networking devices to be accessible through the internet so support helpdesks can assist (remote assistance) the computer users with training and feature demos for the software applications that are relatively new to the practices.