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March 19, 2024 |
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Remote
pc support
on-demand for online web based
remote assistance support.
We have customers who had
concerns in regards to the mobility aspect of the techs using
our
remote support solution. They already had several webex accounts as their
remote pc support software. They purchased these accounts since
their techs also
moved from location to location. The techs often worked from inside
their own office too. They also had techs that stayed mainly
in-house and this is where we were able to save them
thousands of dollars - about $7,000.00. That customer saved $7,000
per year!
They now use a combination of
services, ours and the other provider's. While in the office they use our
remote pc support system leaving the more expensive online
remote support licenses from the more expensive provider for mobile
techs to use. We provided them with accounts for all desks that
would be used for remote support at a fraction of what it would have
cost them if they had purchased additional expensive accounts or
licenses of the more expensive products.
It could be one tech or multiple
techs that need a
remote support
solution but thousands can be saved if
the scenario above or one similar to it fits your support
operations. We could save you hundreds to thousands depending on the
number of accounts you need and offer bundle discounts. The techs
can obviously even use the accounts from home if they are working
late on projects with customers or have been called into an
"on-call" or emergency situation and are not in your office. Our
on-demand remote support system can also allow your techs to provide
web-based remote support to multiple
remote clients at the same time - up to ten. Yes, while running a
software update or something similar that takes a while on one
remote system, they just Alt + Tab or click on the task bar to the
another window displaying another
remote client
computer. Many more
expensive solutions for
remote desktop support
on the web
have difficulty doing that as they are geared to as a one to one, tech to
remote user product.
Development of a
remote pc support system that will not
require port forwarding for allowing the remote data
streams to enter the
technical support
network from the computer that's being remote controlled is in progress. Currently however, our current
remote support system
doesn't operate in the same manner as a
pc remote support solution as do some of the more expensive
products for
web-based remote desktop support . We do require port forwarding and access to the
tech side router although it doesn't have to be the router of
the network they are currently accessing the internet from
as another option for the mobile techs is they could RDP to a
desktop from their laptop that has our system setup to be
used for online
remote support. This may seem clumsy at first but if your looking to
purchase one of the other support systems for 5, 6 or more
techs, the savings are in the thousands. The same support
software account can be
used from multiple networks as you're not just purchasing a
static executable file. Our exe is dynamic and adjusts to the
applied network changes. This definitely differentiates our
computer support software from
the others in our category of
remote pc support software.
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With the purchase of each remote support account you get:
Unlimited Usage - there are no limitations.
Unlimited Bandwidth. Never any charges or fees . . . ever.
Connect and support an unlimited number of computers on-demand anytime.
No charge for service feature enhancements. (Check for recent service
news & updates
here)
No web site links to maintain and update - we do that for you but you
can if you prefer.
Support is included - forever - with no additional charge.
Change the computer you support from at no cost.
Send an unlimited number of email support links from your user page.
See a more complete list of features...
Learn More...
Try it for free for 10 days. We don't even ask for a credit card to try.
Your
remote support
account allows you
to connect
to an unlimited number of remote computers on the web to provide remote
assistance to users anywhere they may be. Even remotely support multiple computers at
the same time.
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