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March 19, 2024 |
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Software for
Remote Desktop Support
Options for how your remote users
can get support from
you
Remote users or customers on your LAN, WAN, or public Internet can
access
remote support services from you by logging in through our homepage.
The
support software that's used for
remote support is accessible through our homepage or a similar login
form can be placed on your site's web pages (see further down this
page).
You can send a
remote support email
that will contain a link for your users to click on from your user page
while logged into your
remote support
account or an email can be sent from your desktop email program like
Outlook running on your
computer
remote support link.
Using email is an option
for you. It is NOT a required procedure. Once the
remote desktop support session is initiated,
support software downloads to their computer and connects back to
the tech support computer for
remote pc control support.
Place a
remote support link on your site. The site can be a personal web site or corporate.
The link can be located on more than one web page or domain and could be
configured to be a button or remain as a plain URL link. The link could
be designed to open a new browser window or use the existing window. Clients
just need to enter a code or PIN number to initiate the
support software download.
You could copy the
computer support software exe file to your web-site for downloading and executing or similarly, link to the exe file on our site from your
web site server.
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Computer support software can be downloaded from a browser
by your clients to start a
remote support
session. The remote client computer could be located anywhere in the
world but also can on your LAN or be connected to your enterprise
network through private internetworking connnections like T1s or
frame-relay, or VPNs.
Customers, clients, and/or computer desktop end-users
on your own LAN can initiate a
remote support session
from an exe or from a web site. The web site could be ours or it can be
your site. The
support software
will be downloaded and executed on the remote client computer in either
case.
To start the
pc remote support session, the clients need only
enter a number (it can be called a code or PIN number if you like
- it's up to your preference) and click
on the button to login.
The html form code shown and provided below for copy and
pasting, is intended to be used for a login web form similar to the
one shown above with functionality like our homepage's form.
It's used to start an
online
desktop
remote support session. The colors and fonts can be
modified to match your site's other pages.
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Sorry, the system is disabled and the executable is unavailable for download until you have tested your viewer successfully
at least once using the Test Viewer button in Step 4 on your user page.
Also note, if your end-users login for support through our homepage, they
will receive a message stating you have not completed the setup of your account.
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Support
clients faster, meet SLA agreements if they exist and get those clients
happy and paying. Support software need not cost a lot. There are bells
and whistles that come with more expensive remote support solutions and
for that we all pay. If your looking to provide to your remote clients with
pc remote control software
that
downloads easily to their computers and connect their desktop to yours
then that is what we provide with the required features like file
transfer and client auto-reconnections. We have an executable program
that can be run for remote access and support or initial access can be
achieved online through a web form - their are other options and the
choice is yours.
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