Your end-users' remote control software, that downloads from the web automatically or is run from 4Support.exe after manual online download, connects to YOUR Viewer. The Viewer has to be running and the pc computer it's running on must be online in order to provide support over the web. They login with your viewer id on our homepage and no password. When they run the 4Support.exe for remote support, they enter your viewer id when prompted and no password. There's no logout required. You'll have remote control of the pc for remote support online.