remote support software solution that gives you the tools to provide support via on-demand remote desktop control on the web. Our system is dynamic in that your not sold an executable with your IP address packaged into it that's unchangeable without being charged a fee. We have an executable program that's downloadable for remote support but it's as dynamic as our automatic download. You don't have to create your own remote support executable from any web sites or have to install a programming IDE interface to create and package your remote support tool for the web. We have both option of web based support that does not require an executable modifications or links created by you for downloading. We also have an executable if your prefer that can dynamically get connection information from out database. You support account can be branded. You can use your own icons by making your own with programs like Axialis. Axialis icon creation software can be used to make custom icons for your application for remote support on the web. They also offer free icon packages that are standards based and great looking for remote computer control access on the web. In either case, remote computer support and remote desktop control for remote support through the web can be made available to remote clients on the web with custom icon or default icons.
Your end-users' remote control software, that downloads from the web automatically or is run from 4Support.exe after manual online download, connects to YOUR Viewer. The Viewer has to be running and the pc computer it's running on must be online in order to provide desktop support over the web. They login with your viewer id on our homepage and no remote access for support password. When they run the 4Support.exe for remote support, they enter your viewer id when prompted and no remote access and control for support password. There's no remote desktop connection logout required. You'll have remote control of the pc for remote support online.
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|4RemoteSupport provides a web based remote access for remote control solution consisting of software for remotely controlling desktops, laptops, servers online through web. Internet based pc remote access for web based pc remote support . Remotely access computer via an Internet connection. 4RemoteSupport's web based service works with any type of internet access, low band-width DSL or dial-up or broadband Internet access is acceptable for remote support connections. The remote user only needs a web browser to initiate a desktop connection Remote support of remote computer systems for diagnosing and configuration updates or for training users on installed applications. Web based software for remote desktop control and support can provide additional features such as computer management, not just remote control access. Once the remote computer is accessed over the network, an inventory can be taken of both hardware and software. Software issues, driver issues, and updates can be performed remotely over a network, local network or through the web. 4RemoteSupport has a reconnect feature that reconnects the remote computer to the tech-support viewer through the Internet in the event there is a disruption in the network connection.|
Online desktop support software is a prominent and effective method for remotely accessing and controlling computer desktops across the web. With such an enormous amount of software applications and hardware available from numerous manufactures and developers, there is a greater need for online desktop support software. Online desktop support software is software and service provided by 4RemoteSupport worldwide. Our services is available through-out the world. Online desktop support software is accessed by tech-support personnel and engineering staff online via our web-site. Online desktop support software contributes to a vast majority of support incidence. The software and online service si a catalyst for increasing response times and problem resolution. Online desktop support software is available for technical support staff to provide remote support through the web. The application and service include a small downloadable app for remote controlling remote desktops and computers through the web. Online desktop support software enables fast access and remote PC control of computers through the web. Online desktop support software used for remote support also includes live chat and file transfer. Remote support with file transfer features transferring files in either direction. The remote computer that is being controlled remotely can have files sent to it and file can be copies or moved from the remote computer to the computer that is viewing the session. Online desktop support software includes a re-connection feature. During a remote support software session the technical support staff member may be remote controlling the remote desktop and during which time the remote network has issues. With automatic reconnection, the remote desktop computer reconnects to the technical support person and they have regained remote control of the remote desktop. Remote controlling PC desktops , servers and other computers such as servers is a primary goal and feature of the service and application for remote support. Online desktop remote support includes online chat. Chat is also available through connections to the web site .the Supporting engineer can chat through standard html code with the remote user. The online chat code is also available to be placed on personal or corporate web sites. our online web-site and their users or clients also connect with a browser to the web-site to initiate a desktop support session through a network connection over the Internet. The Internet makes world-wide access to software for remote desktop support convenient and reliable. In the past, computer support through the web meant working with dial-modems or slow T1 or DSL connections. Online desktop support has increased in flexibility and reliability because of increased bandwidth and more reliable connections. Online desktop support software is a tool most commonly used for providing remote assistance to computer desktop PC system users across the web. Over the web support is most commonly accompanied by full remote control desktop access.
Screen-sharing with Online desktop support software provides the technical support agent the opportunity to not only interact and remote control the desktop over the network or Internet but also allows the remote computer user to interact with the same desktop connection and session. This is in contrast to Microsoft's RDP RDC desktop sharing. Based on Microsoft Terminal Server, the session is not shared with RDP. The remote desktop is remote controlled and Microsoft RDP RDC remote desktop connection is very fast. It is probably one of the fastest protocols for computer remote control but its drawback is that the remote user cannot share the the keyboard mouse and screen with the support agent. The support agent once connected has complete control .
It is generally accepted that the web has provided many advantages for both distribution of software applications and updates. What the web has also created is a world-wide network. A network that spans the entire globe and although many have taken advantage of this many still have not. The Internet is a web of networks and desktop and many other devices connect to it for bot work and for casual Internet browsing. What the web also has generated is a larger volume and of computers and Internet enabled mobile devices. From computer PCs, desktop, Apple mac computers, and more recent smartphones and other portable mobile devices, all connect to the Internet for exchanging information through the vast web of networks. This has created a larger need and demand for computer desktop support. The web has also created a mechanism for accessing all these devices and with development of software application for supporting all these divers devices. Software for desktop support on the web is no different than it's counterpart applications it has been designed to repair and fix. Software for desktop support on the web is software for connecting to a wide range of Internet enabled devices for providing technical support globally. Global access of computers using Software for desktop support on the web inherently integrates remote control of desktops, remote control of computers, remote control of laptops, smartphones and other devices. Software for desktop support on the web is the application that helps keep the applications and the users of the apps and devices working. whether Internet access for business or for casual surfing or access social sites, software for desktop support on the web is required to maintain connectivity and access by permitting access through the web.
Remote support software by 4RemoteSupport has some wonderful features that have been proven effective in remote control desktop support. The most pronounced features that has withstood the test of support encounters has been the remote control feature. Invariably without remote control remote support through the web would have been difficult. Although there exists applications bot installable on the desktop and also through the web in online accessible format, remote support software can have those features and more. Some of the features found in remote support software on the web that do not contain remote desktop control aspects are those online application such as online live chat software. this form of remote remote is singular in purpose and nature. Remote support apps that enable live chat can be installable applications for Apple mac and PC based computers. Apple mac or PC based desktops can have a component of remote support software installed them that hook into a web site for access and status updates. This type of support is very effective and prevalent on web site across the internet. 4RemoteSupport support has both live chat support features for real time communication between support agent and the remote client across the Internet. 4RemoteSupprot remote support software includes however desktop remote control, computer remote control, and PC remote control mechanisms and supporting software components. These software support components permit the use of the online application for remote support for bot live communication such and real-time chat and also for remote support through desktop remote control screen-sharing through the web. Remote assistance can be provided in several ways. The method of remote support is indigenous to the type of product a web site provides or services the web site promotes and distributes. Some of the functions of 4RemoteSupport remote support software not only include online remote desktop control through the web, online remote computer control through the web, and remote PC control through the web, but also the capability for logging connections and also re-connection capabilities. Remote Support software reconnection capabilities are effective for reliable, enduring remote support sessions. Moreover, the features that best suite the needs of technical support and remote assistance require web based capabilities. Those important elements of remote support software depend on :
Components for 4RemoteSupport remote support software inherit the functional properties of web based connections. These web based connections between communicating computer systems across the web determine the level of support that can be achieved. The value of remote support software is determined by the amount of time saved by not having to complete support requests with localized onsite support visits. The software with remote control makes the progress of supporting clients over the web with the least amount of time possible because of the following properties:
The relationship between these properties is mutually dependent. Although the purpose can differ between remote control and remote support applications regardless if access through online mechanisms or local installed software components, they can be independent. One of the critically important characteristics of remote control software is its effectiveness as a tool for customer support. The users experience is important. The user experience when receiving support from a managed services or internal information technology department is important when weighing the cost versus benefits of remote support software. Remote control software for desktop support is especially important when considering service level agreements. Also equally important is the time from ticket creation to resolution. Remote controlling desktop computer using 4RemoteSupport remote computer control software enables fast access to remote client computers. The connection facilitates and maintains full remote control of the console similar to well know remote control solutions such as HP iLO and Dell DRAC. HP iLO provides superb access to servers on internal network as does Dell's DRAC solutions. Both of these provide remote control sessions and connection. Multi-user or sharing of sessions are enabled in iLO just as 4RemoteSupport's solution for control remote control of servers and desktops. HP iLO and Dell DRAC however is available on servers platforms only. On the desktop computer and average user PC level, remote control of the console is available in mostly third party applications. Third party remote desktop computer control software is available in many options and levels. Form enterprise level appliance based solutions to ad-hoc screen-sharing online conferencing solutions. Other service are singular and vertical in their service offering. The basic demand for remote desktop control through the web for providing support has a simple common requirement. That requirement is remote control, screen-sharing remote control control for providing basic remote control assistance to remote and local users.