Remote desktop support software has enabled remote control support of
end-user desktops, laptops, and remote file servers
through the web to make
trouble-shooting of software and hardware application issues and operating
system issues quicker.
Software for remote desktop support through the web saves
technical support a seemingly intangible amount of time and effort.
However, that's what
remote desktop access and remote control
support software is supposed provide for enterprise technical
support departments and information technology support companies.
support desktop software
solution system provides both the means and mechanism to give a
technician remote access to a computer to provide them with
remote desktop support.
Click here to learn more about pricing.
Click here to see end-user screen
With the purchase of each remote support account you get:
Unlimited Usage - there are no limitations.
Unlimited Bandwidth. Never any charges or fees . . . ever.
Connect and support an unlimited number of computers on-demand anytime.
No charge for service feature enhancements. (Check for service news &
No web site links to maintain and update - we do that for you but you
can if you prefer.
Support is included - forever - with no additional charge.
Change the computer you support from at no cost.
File Transfer - with no bandwidth limits.
Send an unlimited number of email support links from your user page.
See expanded list ...
Try it for free for 10 days. We don't even ask for a credit card to try.
remote desktop support
allows you to access and control an unlimited number of
remote desktop computers through the web to provide remote
assistance to users anywhere they may be. Even
remotely support multiple computers at the same time.
tech support staff a tool that will permit to provide more efficient and
fast technical support. A computer remote support tool that permits computer
remote control enabling remote diagnosing and troubleshoot remotely over the
Internet. No SSL clients or VPN connections are required. Remotely
support client computers through the web with desktop remote control
software. Desktop remote control software will allow support organization
and IT departments support end-users and customer's desktops connected anywhere
over the web.
They can physical computers or a virtual desktop as with VDI and cloud
computing. A full VDI desktop can be remote controlled just as if it was a
physical computer. Virtual servers running on an y hyper-visor platform can
also be managed with remote control and remote support over the web.
Web based computer support software does not distinguish between a
virtual computer or a physical computer. Remote control support can be
provided to either type of computing environment. Even systems that are
using Microsoft RDS (terminal server) in windows 2008 or later server can be
remotely access with remote computer control software for remote desktop
support online through the web. One remote control support account using our
enterprise software for
web based computer support software
permits unlimited access to as many computers as needed. Our on-demand
remote control and support software can provide access to a computer
remotely to enable remote control access to install un-attended remote
control software packages. Access
remotely an unlimited number of virtual desktop computers on the web or an
unlimited number of non-virtual/ physical computers on the web. Hosting
services can bring a companies infrastructure to their datacenters and host
servers and apps for their clients. one of the wonderful features of
virtualization and cloud computing is the lower initial cost of purchasing
hardware and support.
Computer remote control of the platforms that hold and maintain the
virtual hard-drives and applications can be access with web based computer
support software to solve issues even in a virtualized architecture
environment. Virtualized servers and systems are not error free. They
require technical support, maintenance, and remote access for server and
desktop remote control support too. With
on-demand remote control
support. The remote user, whether on a desktop or server,
initiates the connection to
the support technician's desktop viewer. Once the remote desktop computer is
connected to the helpdesk computer viewer, there is complete remote control
of the system. Access to the file system and network objects on the remote
network is available to provide
Remote pc support over the
Web is not only for desktop but also servers both in a traditional computing
environment and also on a VDI or virtue configuration.
We don't package a static executable program and sell it to you. In other
words, for many years one of the ways remote desktop control software
providers conjured their software was to package or compile an executable
with an ip address to the support network build into the software. Our
system permits the changing of the ip address used which means you can move
to another network or have your ISP change and you can still provide remote
desktop control support online over the web to users and client without
having to purchase another exe fro the company that provided the remote
control for support software, We
provide a more dynamic approach that permits changing the IP address or
connection point. Once logged on, the change can be made right from the user
profile page to meet
the current networking requirements for web based remote support and web
based remote desktop control access and
With this approach to online
remote support software/em> , the cost is less as the need to
reconfigure remote control and desktop remote access software decreases
providing increased value and performance for desktop remote control online
access for support. No hardware is required or even a
web site as our service provides a site for remote clients to
connect to for on-demand web based remote desktop access for support. The service is a hosted
platform for virtual remote desktop access or non-virtualized infrastructure
and end-user remote control. You absolutely have the option to provide
desktop remote access links from your web site, where links or forms can be
placed for users to initiate remote control for remote support sessions for
remote PC support..
Web based remote access and remote control is a product of
emote desktop assistance over the web . Computer desktop and
server admin user can benefit from online computer support software. Online
computer support software like online desktop support software can attended
remote control access for support or it can be un-attended remote control
access of desktops for remote support. Since it is hosted or cloud based, it means you
don't need to purchase an hardware like specialized servers or wan
optimization or other hardware for remote control access for remote control
desktop support Web based
support software that can be on computer that is having major
issues, but as long as it has internet connection available remote control
access can be attained and with the connection from the remote computer.
Remote control desktops
through the web
quicker and easier.
PC support software is a software applciation that
enabled remote PC controland remote PC access through the web. remote access
enabled remote PC control for support of servers and PC computers. The
servers may need tobe remote access and remote control for administrator
support. PC Remote support is even more commonly found when supportting
users and client computers.
PC support osftware isn't restricted to just desktops nor servers
however. The support osftware can be pC support osftware that can be
uitlized to even support hardware remoteley. The same principals hat guide
PC support software for desktop and server software pllciation support, is
applied to hardware support. Using PC support software remote access and
control is granted to the remote techncial support team. Once conencted
remotely to a system, hardware diagnostic software can be downloaded and
used totry to solve hardware issues. the caveat is the computer has to have
an internet connection for PC support oftware to be effective. Therefore, PC
support oftware is remote access for live systems.
When users are in their corporate offices, whether the company is a large
enterprise or a small to medium business, having their applications
and computer desktops or laptops running efficiently is important to the
overall goals of the firm .Often, corporation have their own IT department
and help-desks to provide the computer users of the organization fast
tech-support and limit down time. In other cases, the IT support is
outsourced and in which case
desktop support on the web provides the fastest means for providing
desktop support. The company providing the support is usual a managed
services company that accepts support tickets from these company for whom
they manage. The server and network infrastructure is also managed by the
service company. The user desktop are access remotely
through the web.
Desktop support on the web requires the end-user's computer desktop or other
dives such as smartphones or tablets to be connected and online. The user
initiates the connection and then then tech-support provided by the
IT department gains remote control access of the users computer.
They are then able to fix software issues, re-install or update applications
and drivers. By using online
desktop support on the web they are even able to run firmware and
operating system updates like Windows updates.
Desktop support on the web is typically accompanied by software for
desktop support on the web. Software for desktop support on the web is used
by many manufacturers of computer hardware and desktop. Manufacturers such
as Dell, IBM, HP/Compaq , Asus, App and more. All these manufacturers
provide customer portals to assist the users of their product find answers
to their questions. Since most of the manufacturers have a large number of
products from servers, to desktop computers, PC system, and servers,
their support and assistance available from the web is extensive. Their
driver support is database driven with indexing and searches to make find
answers easier for even the average computer user. Software for desktop
support on the web is also used by many organizations that don't produce or
manufacture the products but conditionally provide support. The types of
companies are usually outsourced information technology service providers
and managed services technical support and monitoring companies. They
provide a vital service to their clients and customer. One of the most
common methods for providing support to their client is y using software for
desktop support on the web, software for computer support on the web
and software of PC support on the web. These support organization
provide support for numerous manufacturers. Manufactures such as Dell, HP,
and IBM, just to name a few .The remote support components are indifferent
to the manufacturer or brand used by their clients. Managed services
organizations are mainly concerns with providing computer support. Support
through the web is especially important for these organizations.
Desktop support on the web enables the outsourced IT company to provide
support as if they were present at the office in which the user is working
from. This is a key advantage over staffed tech-support. With support
software that works through the web. The help-desk and support staff can be
located anywhere in the world. They have a online connection for online
remote desktop sessions. The only requirement is that the system they are
looking to access remotely is online and on the web. 4RemoteSupport provides
software for desktop support on the web. Tech-support and remote users who
need support connect to a web-site with a browser and start their remote
desktop connection online.
The affects of remote support software's use in the enterprise can be
summarized with a few simple words. The primary justification for acquiring
remote support software for internal or external use can be the immediate
positive response received from the users who are being supported. There are
few if any companies, small or large, that do not have an application for
remote support. Many in fact will have more than one application for remote
support. Microsoft for example has their own product, Microsoft Assist, and
yet I have seen Microsoft product professionals provide remote support
through the web using other products. The primary reason for this will be
that most large enterprise level or support departments will have more than
application software for remote support. Remote support software enables the
obvious when it comes to trouble-shooting and remote assistance. It provides
faster user assistance for small and large computer issues. Without remote
support software or other application that will grant remote access and
control to a technical support agent, the support profession or pseudo T
person would have to go to the physical location of the computer which was
having the problem and start trouble-shooting it once present. With online
remote support software the support person can work from any where on the
network and internet and have full screen-sharing remote control access.
Remote controlling computers on the LAN affords more options in terms of
desktop applications for remote support .Desktop applications for remote
support or in other words remote support software that is installed
permanently on the users desktop has more options and also there are more
options for screen-sharing applications.
Remote support software unarguably reduces support costs. Free remote
support software for desktop remote control on the LAN is less available
that web based applications for remote support and screen sharing remote
assistance. The reason for the disparaging range in costs between support
software that is installed on the desktop with an uninstaller and tits
counter part that is mainly web based is the amount of code and application
engineering required for each. Desktop support software that is installed on
a computer desktop in an enterprise setting and under a domain or
authoritative control of a local LDAP or RADIUS server will also have more
options that it internet based counter part. The web based remote support
software option usually has for the initial connection or interfacing
between technical support and the end-user, a browser. Most modern web
browsers are supported for most all applications for remote support. Some
providers of web based online remote support software have maintained
backward compatibility with older browsers such as Internet Explorer 5, 6,
7, 8, 9 and Chrome versions that are older than a few versions back. It is
difficult for developers to maintain support for older browsers as browsers
are updated and released they become more powerful and contain features and
capabilities of the latest trends and IEEE Task force
approved technologies. Remote support software that is deployed
with group policy on a corporate network or Enterprise network will contain
remote control and remote access capabilities. These features are available
in web based remote support software for online remote support. Computer
remote control online is not the only aspect of local desktop installed
remote support software that in some cases differentiates remote control
support software installation. There are other features such as domain
authentication that remote support software software based form the Web will
not have as a default standard.
Without extensive deep analysis, is it fairly straight forward to
recognize how remote support software can influence customer relationships.
The influence is positive and clients see their support ticket and computer
trouble be more quickly addressed and resolved. The resolution time between
the time a support incident was submitted and logged to the time before the
problem is resolved is astoundingly faster than years past. The
proliferation of remote support software for online desktop support has come
about over the past decade with the increased number of managed services
companies and hosting service providers. Standard desktop applications have
been moved to hosted services. Desktop applications as simple as Microsoft
office which once filled local networks as a basic productivity app. even
Microsoft hosts their main Office application suite. Although emailing
hosting is nothing new with the increased usage of Microsoft Exchange and
the development of technologies to permit Outlook connection over the web
both securely and with reliability, Email hosting has dominated and was one
of the first server side applications and services which seen the largest
growth in the hosted world. Support can be hosted too. Once each company
kept a small information technology staff. Other would use a person or small
company that would help them with their more major computer problems and
server issues. These small independent persons developed in to managed
services companies. With the increased number of these independent, once
known as consultants, came the increased usage in remote support software.
The most crucial aspect of remote support software is :
Online remote support software has enabled the single or two person small
computer support company to evolve into larger companies providing remote
support and other services such as remote data backup. The main issues prior
to the use of remote control software was that these smaller companies that
provide information technology support could not properly support their
users once they took on more than a handful of customers. The reason for
this is basic logistics, they could not be in many places at once. Remote
support software and increased reliability in web based technologies in
general has helped the small information technology company develop and grow
past a very small size and still provide their customer with the best
support as if they were still present on-site.