Remote computer access over the web
Remote computer access over the web is such a help when trying to support
computer users who are located in different areas of the country and world.
the best way to support those users is to use remote computer access over
the web. It's not just computers that need support over the web, but remote
access of iPads, iPhones, and other smartphones can be achieved over the
web. Hosted remote support offers the benefits of not having to purchase
your own hardware and the software is maintained off-site so you can have
the peace of mind that the system will be working without having to monitor
another server of your own. Hosted means a little peace of mind wit the
server and software application for remote support hosted, you just have to
worry about using it, not maintaining the applications.
Software for Online Desktop Support
Uses and Benefits of using Software for Online Desktop Support
There are many user productivity applications. The list is applications is enormous and so are the number of providers of such software. There are the most common of applications for productivity such Microsoft's Office Suite, CRM applications, Databases such as SQL and Oracle. Applications, software that stands out from everyday user applications is software for online desktop support. Such software can be considered a specialty application, Special software for a specific need. The need for support desktops online through the Internet. This need has transcended past just online desktop support but has changed as the computing devices users access their email, and other productivity applications from has changed. With smartphones and tablets capable of displaying a remote desktop through VDI published by Citrix, the need for online desktop support software has increased and the frequency of its use has also increased .One of the benefits for using specialty software such as that for gaining access and screen sharing is that the users who need help can obtain that support much more quickly than they could just a decade ago. Users, mostly with laptops, could work remote and if there was a problem, more often than not a trip to the office was required to address the issue. Or the reverse will occur, a trip by a field engineer was required to provide on-site support. Support has evolved, applications have evolved , and software for online desktop support via remote computer control through the web has also evolved to provide faster access to computers, desktop, laptop, servers, and other devices through the web. Support is available online nearly instantly. All devices are connected to the internet and online support is made much easier because of that fact. being online all the time ahs also introduced more occurrences of viruses and malware entering systems and requiring more online support. Online desktop support software can act as a method to combat
Remote Support Software
Case study of remote support software
Remote support software an be be studies in regard to the affects it has for improving support efficiency. Take for a example a case where there is a service company that provides support to clients. This support is generally in the form of field-engineers. These field engineers when needed are dispatched to the client's office to perform the task of trouble-shooting the problem for which the support incident of ticket was submitted. Typically, the end-users or company which has subscribed to receive support, enters or submits a ticket for support. Additionally, there may be other options available to the end-users for submitting support requests such as a web site form or even just a phone call into a service center or help-desk. The ticket is created and processed and then a field-tech is dispatched. In this case the support is all done on-site. The cost of performing this type of technical support and assistance can be more easily quantified and the costs determined. Now if we look at the alternative case whereby a support ticket is entered or submitted in a similar manner as before, but in this case the support is not performed by dispatching a tech on-site. Instead of having a live person go to the location which needs trouble-shooting and assistance, it is done remotely through the Internet. Remote support software is used to provide support and technical assistance without the expense of travel and downtime incurred during the elapsed time from dispatch to arrival. Remote support software enables technical support staff to access and remote control the end-user's computer through the web. They perform this task of support from their own network across the Internet.
Analysis of environmental benefits of remote support software
As described in the previous section, the case study of field techs or remote support showed us the tangible benefits in terms of cost and time, determinable when comparing field service for technical support and computer assistance versus using remote support software to perform similar tasks. Another interesting aspect and benefit not yet realized is the positive affects in regards to environmental opportunities. The user of remote support software as aforementioned, demonstrated how using remote support software reduces travel. It is easy to focus and visualize the cost savings in terms of resources used in the two cases. The less tangible but equally affecting result is how remote support software benefits the environment. with less natural resources used, less energy is spent and therefore is proactively and as a side affect improving the ecosystem and health of related ecologies.
Within the confines of remote support software exists characteristics that permit its use as a remote support tool. Firstly, remote support software needs to have the capability to remote control desktop computers and PC systems. This remote computer control can be localized to the corporate or internal network or be used across the Internet in a web based perspective. Although remote support software is not defined by the characteristic of remote desktop, remote PC , or remote computer control as we know and have seen remote support software can come in other forms. Remote support software can come in the form of online chat software, or even online remote computer viewing software. This is desktop software or web based application software that permits connectivity to the remote desktop computer or remote PC through the web but permits only the viewing of the remote computer system. Remote control software is also a characteristic of remote support software, online remote support or localized remote support. Online PC remote control, online desktop remote control and online computer remote control is mostly what we are interested in discussing.
Give your tech support staff an advantage over your competitions by giving them a tool that will allow them to diagnose and troubleshoot desktop problems remotely over the internet. Support end-users and customer's computers anywhere over the web. One account will permit any member of your support group or department to connect and access remotely an unlimited number of desktops anywhere through the web to provide on-demand remote control support. Remote support solutions can be a costly investment and there are many services and providers of software to compare and choose from.
Our service gives you the tool to provide web-based support to your end-users using the internet as the transport medium of screen, keyboard and mouse movements and data. Your user can receive remote tech support from you virtually anywhere in the world that they may be located. What this means is that you can increase your companies productivity of its employees with a minimal investment.Desktop remote control provides the access and control needed for a technicaian to provide remote support of virtually any remote pc or other device such as smartphones, iPad, and iPhones online with a connection to the internet that could be a WiFi connection or any other type like 3G or 4G type. over the internet support is made easier and more afofrdable affordable. Our flexible system allows for supporting end-users on the internet, LAN, or wan with just one remote support account. The web has provided the medium to facilitate faster support of desktops. Downtime from users having malfunctioning software or software that is not configured properly is lessened by using remote pc support software over the web.
Our system is dynamic and allows you to provide remote assistance to your end-users from more than one location. May providers of software or services package a static executable program and sell it to you. We provide a robust platform that can be changed through a profile page to meet your current on-demand remote support needs. Our online desktop remote support software solution cost much less than many other well known service providers that tech support people commonly use.
It's value is well worth the cost and after several uses and successful desktop remote support session you'll see why. We require no hardware to be purchased, you don't need to own or have access to a web site as our service provides all the links and software you need. The service is a hosted one like an asp but you have option to provide from your own web site the links or software to run for remote pc support.
Provide remote assistance over the web to computer end-users and customer anywhere online. Our service is a hosted support solution which means you need to buy no hardware or software to provide remote technical assistance on the internet. Have you support staff and IT department be more efficient resolving problem by providing them with pc remote support software that gives them the reach to diagnose and solve problems wherever they may be.
Remotely access and Remote control desktops quicker and easier without spending valuable time over the phone or driving to the customer site. Within minutes of receiving and email or a call into your support center or help-desk group, your tech support staff can have remote control of a computer for providing on-demand remote support.
The remote user initiates the connection while logged and from their own computer to your desktop viewer. Once connected you'll have remote control access to the remote system to support remotely. By simply providing on-demand remote support to fix problems fast without having to drive to or trying to provide remote tech support over the phone.
We found that one of the biggest industry segments that use remote support software such as our s and other providers is the health care industry. HIPPA compliance has increased the need for software upgrades as many medical offices and practices around the country. HIPPA has generated the need for revamping and upgrades of server hardware and software for many practices that were holding off from performing such upgrades and were getting by with their existing systems without changes.