Remote computer access over the web
Remote computer access over the web is such a help when trying to support
computer users who are located in different areas of the country and world.
the best way to support those users is to use remote computer access over
the web. It's not just computers that need support over the web, but remote
access of iPads, iPhones, and other smartphones can be achieved over the
web. Hosted remote support offers the benefits of not having to purchase
your own hardware and the software is maintained off-site so you can have
the peace of mind that the system will be working without having to monitor
another server of your own. Hosted means a little peace of mind wit the
server and software application for remote support hosted, you just have to
worry about using it, not maintaining the applications.
Desktop Support on the Web
Advantages of Providing Desktop Support on the Web
When users are in their corporate offices, whether the company is a large enterprise or a small to medium business, having their applications and computer desktops or laptops running efficiently is important to the overall goals of the firm .Often, corporation have their own IT department and help-desks to provide the computer users of the organization fast tech-support and limit down time. In other cases, the IT support is outsourced and in which case desktop support on the web provides the fastest means for providing desktop support. The company providing the support is usual a managed services company that accepts support tickets from these company for whom they manage. The server and network infrastructure is also managed by the service company. The user desktop are access remotely through the web. Desktop support on the web requires the end-user's computer desktop or other dives such as smartphones or tablets to be connected and online. The user initiates the connection and then then tech-support provided by the outsourced IT department gains remote control access of the users computer. They are then able to fix software issues, re-install or update applications and drivers. By using online desktop support on the web they are even able to run firmware and operating system updates like Windows updates.
Desktop support on the web is typically accompanied by software for desktop support on the web. Software for desktop support on the web is used by many manufacturers of computer hardware and desktop. Manufacturers such as Dell, IBM, HP/Compaq , Asus, App and more. All these manufacturers provide customer portals to assist the users of their product find answers to their questions. Since most of the manufacturers have a large number of products from servers, to desktop computers, PC system, and servers, their support and assistance available from the web is extensive. Their driver support is database driven with indexing and searches to make find answers easier for even the average computer user. Software for desktop support on the web is also used by many organizations that don't produce or manufacture the products but conditionally provide support. The types of companies are usually outsourced information technology service providers and managed services technical support and monitoring companies. They provide a vital service to their clients and customer. One of the most common methods for providing support to their client is y using software for desktop support on the web, software for computer support on the web and software of PC support on the web. These support organization provide support for numerous manufacturers. Manufactures such as Dell, HP, and IBM, just to name a few .The remote support components are indifferent to the manufacturer or brand used by their clients. Managed services organizations are mainly concerns with providing computer support. Support through the web is especially important for these organizations.
Desktop support on the web enables the outsourced IT company to provide support as if they were present at the office in which the user is working from. This is a key advantage over staffed tech-support. With support software that works through the web. The help-desk and support staff can be located anywhere in the world. They have a online connection for online remote desktop sessions. The only requirement is that the system they are looking to access remotely is online and on the web. 4RemoteSupport provides software for desktop support on the web. Tech-support and remote users who need support connect to a web-site with a browser and start their remote desktop connection online.
Remote Support Software
Affects of Remote Support Software
The affects of remote support software's use in the enterprise can be summarized with a few simple words. The primary justification for acquiring remote support software for internal or external use can be the immediate positive response received from the users who are being supported. There are few if any companies, small or large, that do not have an application for remote support. Many in fact will have more than one application for remote support. Microsoft for example has their own product, Microsoft Assist, and yet I have seen Microsoft product professionals provide remote support through the web using other products. The primary reason for this will be that most large enterprise level or support departments will have more than application software for remote support. Remote support software enables the obvious when it comes to trouble-shooting and remote assistance. It provides faster user assistance for small and large computer issues. Without remote support software or other application that will grant remote access and control to a technical support agent, the support profession or pseudo T person would have to go to the physical location of the computer which was having the problem and start trouble-shooting it once present. With online remote support software the support person can work from any where on the network and internet and have full screen-sharing remote control access. Remote controlling computers on the LAN affords more options in terms of desktop applications for remote support .Desktop applications for remote support or in other words remote support software that is installed permanently on the users desktop has more options and also there are more options for screen-sharing applications.
Cost benefits of remote support software
Remote support software unarguably reduces support costs. Free remote support software for desktop remote control on the LAN is less available that web based applications for remote support and screen sharing remote assistance. The reason for the disparaging range in costs between support software that is installed on the desktop with an uninstaller and tits counter part that is mainly web based is the amount of code and application engineering required for each. Desktop support software that is installed on a computer desktop in an enterprise setting and under a domain or authoritative control of a local LDAP or RADIUS server will also have more options that it internet based counter part. The web based remote support software option usually has for the initial connection or interfacing between technical support and the end-user, a browser. Most modern web browsers are supported for most all applications for remote support. Some providers of web based online remote support software have maintained backward compatibility with older browsers such as Internet Explorer 5, 6, 7, 8, 9 and Chrome versions that are older than a few versions back. It is difficult for developers to maintain support for older browsers as browsers are updated and released they become more powerful and contain features and capabilities of the latest trends and IEEE Task force approved technologies. Remote support software that is deployed with group policy on a corporate network or Enterprise network will contain remote control and remote access capabilities. These features are available in web based remote support software for online remote support. Computer remote control online is not the only aspect of local desktop installed remote support software that in some cases differentiates remote control support software installation. There are other features such as domain authentication that remote support software software based form the Web will not have as a default standard.
Remote support software influence on Customer relationships
Without extensive deep analysis, is it fairly straight forward to recognize how remote support software can influence customer relationships. The influence is positive and clients see their support ticket and computer trouble be more quickly addressed and resolved. The resolution time between the time a support incident was submitted and logged to the time before the problem is resolved is astoundingly faster than years past. The proliferation of remote support software for online desktop support has come about over the past decade with the increased number of managed services companies and hosting service providers. Standard desktop applications have been moved to hosted services. Desktop applications as simple as Microsoft office which once filled local networks as a basic productivity app. even Microsoft hosts their main Office application suite. Although emailing hosting is nothing new with the increased usage of Microsoft Exchange and the development of technologies to permit Outlook connection over the web both securely and with reliability, Email hosting has dominated and was one of the first server side applications and services which seen the largest growth in the hosted world. Support can be hosted too. Once each company kept a small information technology staff. Other would use a person or small company that would help them with their more major computer problems and server issues. These small independent persons developed in to managed services companies. With the increased number of these independent, once known as consultants, came the increased usage in remote support software. The most crucial aspect of remote support software is :
Online remote support software has enabled the single or two person small computer support company to evolve into larger companies providing remote support and other services such as remote data backup. The main issues prior to the use of remote control software was that these smaller companies that provide information technology support could not properly support their users once they took on more than a handful of customers. The reason for this is basic logistics, they could not be in many places at once. Remote support software and increased reliability in web based technologies in general has helped the small information technology company develop and grow past a very small size and still provide their customer with the best support as if they were still present on-site.
Give your tech support staff an advantage over your competitions by giving them a tool that will allow them to diagnose and troubleshoot desktop problems remotely over the internet. Support end-users and customer's computers anywhere over the web. One account will permit any member of your support group or department to connect and access remotely an unlimited number of desktops anywhere through the web to provide on-demand remote control support. Remote support solutions can be a costly investment and there are many services and providers of software to compare and choose from.
Our service gives you the tool to provide web-based support to your end-users using the internet as the transport medium of screen, keyboard and mouse movements and data. Your user can receive remote tech support from you virtually anywhere in the world that they may be located. What this means is that you can increase your companies productivity of its employees with a minimal investment.Desktop remote control provides the access and control needed for a technicaian to provide remote support of virtually any remote pc or other device such as smartphones, iPad, and iPhones online with a connection to the internet that could be a WiFi connection or any other type like 3G or 4G type. over the internet support is made easier and more afofrdable affordable. Our flexible system allows for supporting end-users on the internet, LAN, or wan with just one remote support account. The web has provided the medium to facilitate faster support of desktops. Downtime from users having malfunctioning software or software that is not configured properly is lessened by using remote pc support software over the web.
Our system is dynamic and allows you to provide remote assistance to your end-users from more than one location. May providers of software or services package a static executable program and sell it to you. We provide a robust platform that can be changed through a profile page to meet your current on-demand remote support needs. Our online desktop remote support software solution cost much less than many other well known service providers that tech support people commonly use.
It's value is well worth the cost and after several uses and successful desktop remote support session you'll see why. We require no hardware to be purchased, you don't need to own or have access to a web site as our service provides all the links and software you need. The service is a hosted one like an asp but you have option to provide from your own web site the links or software to run for remote pc support.
Provide remote assistance over the web to computer end-users and customer anywhere online. Our service is a hosted support solution which means you need to buy no hardware or software to provide remote technical assistance on the internet. Have you support staff and IT department be more efficient resolving problem by providing them with pc remote support software that gives them the reach to diagnose and solve problems wherever they may be.
Remotely access and Remote control desktops quicker and easier without spending valuable time over the phone or driving to the customer site. Within minutes of receiving and email or a call into your support center or help-desk group, your tech support staff can have remote control of a computer for providing on-demand remote support.
The remote user initiates the connection while logged and from their own computer to your desktop viewer. Once connected you'll have remote control access to the remote system to support remotely. By simply providing on-demand remote support to fix problems fast without having to drive to or trying to provide remote tech support over the phone.
We found that one of the biggest industry segments that use remote support software such as our s and other providers is the health care industry. HIPPA compliance has increased the need for software upgrades as many medical offices and practices around the country. HIPPA has generated the need for revamping and upgrades of server hardware and software for many practices that were holding off from performing such upgrades and were getting by with their existing systems without changes.