Options for how your remote users can get support from
you
Remote clients and customers can access to support by simply logging in
from our homepage. Just guide them to our homepage to start a
remote support session with you.
Support software that gives technicians
remote pc access and control downloads from our web-site once the
online
computer remote support session is initiated. The user needs no
pre-installed software or special configurations on their network
equipment.
An email can be sent
to the remote desktop user that contains a link for the user user to
click on for remote support. Upon receiving the email, they just click
the link contained inside to initiate
remote
pc support session.
Support software downloads to their computer and connects back to
the tech support computer. No logging in for
remote support is required.
Place a link for
remote support on a personal web site or corporate.
The link can be located on more than one web page or domain as there are
no restrictions from which domain or web host you use for pc remote
support session initiation. Remote desktop clients
enter a code or PIN number to initiate the
support software download. If using a special link provided to for
every account, no PIN or code number needs to be entered.
Another option is to copy the
pc support software exe file to your web-site for clients to
download and run or link to the exe from your
web site server's pages.
PC support software can be downloaded to initiate a
remote support
session to give technicians or application specialists
remote
desktop access and remote control. Customers and end-users initiate a
remote support session for
support software to run. To start the
remote support session, the clients enter a
code or PIN number and click
on the button to continue.
The form code shown below is standard html code. It's provided for copy and
pasting and is intended to be used as a login web form similar to the
one shown above. It's functionality is contiguous with the form
on our homepage.
It's used to start an
online desktop
remote support session. The colors and fonts are
customizable and modified to match your site's support page.
Have the remote user download the
remote support executable program
from your site:
Well, well, well, its the NEW version you want then.");
echo(" Click here");
}
else{
echo(" Click here ");
}
?>
to download a copy of the
remote support
executable program to place on your web server.
When the program is downloaded and executed for
remote support by
your end-user or customer, they'll be prompted to enter your viewer id -
. Your viewer id can also be found on
your user page.
Sorry, the system is disabled and the executable is unavailable for download until you have tested your viewer successfully
at least once using the Test Viewer button in Step 4 on your user page.
Also note, if your end-users login for support through our homepage, they
will receive a message stating you have not completed the setup of your account. " );
} ?>
Your
remote support
account
gives you access to your clients desktops, servers, and all other
network or computing devices in their office location. You can provide
users fast tech support they've come
to expect from you and your department and staff. This is accomplished
with
PC remote control software
that
downloads to the remote desktop computer for
remote
pc access of desktops via the web
for
remote support.
