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One of the first people to develop the concept of the information society was the economist who shall remain nameless because more iportant that his discovery is the need for remote IT support software to increase productivity. Sometime in the early 19th century, the unknown online tech support staff member  began studying the effect of patents on research. His work culminated in the breakthrough study "The production and distribution of knowledge in the United States" in 1962. This book was widely regarded and was eventually translated into Russian and Japanese.

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The Japanese have also studied the information society jōhō shakai , which means the highest stage of technological evolution seen in analogy to computer hardware and peripheral evolution. At one time the cost of a new computer system was at about two thousand. Although if someone wanted to, they could pay that much for a desktop today. But in today's world it very different from the time this technology phenomenon began. Computer desktops and servers for that matter have been reduced in price that in earlier days.  This cheap computer concept was discussed already in the 1950s and 1960s. [1]. Alas, with the cheap and very budget conscious computer desktops come the need for more tech support. In particular online remote tech support software has led the way to getting more productivity out of workers. using remote pc support software makes it easier for IT department to get to computer systems faster to provide the remedies that keep people working .