..

   

  

 

 

  

  

Web Based Computer Support Software

 
       
   

Remote Support Software

Remote support software is an important technology for IT departments and companies that provide desktop or server support. Even companies that provide post sales support of peripheral equipment such as printers or multi-function copiers, time clock systems, alarm systems, security camera system, just to name a few reply heavily on remote support software. Remote support software provides the ability for post sales support teams to install or configure newly purchased hardware that integrates with t system already present on the network or were also included in the newly acquired hardware. Like HP iLO and Dell iDRAC software, remote support software gives support teams and companies the ability to remotely access remote computers and network to provide configuration assistance and/or training of hardware and software they are responsible for supporting. Remote support software like HP iLO and Dell iDRAC is great for providing remote control of server consoles and computer consoles. It permits online remote support through access that is available through the web. Remote control enables tech-support to control the local system and consequently access other systems on the remote network 4RemoteSupport's remote support software enables local IT departments and managed services or other hosted service providers to access their clients and customers computer systems and deliver fast tech-support and problem resolution through remote control support. Other common references to remote support software include the following:

  • online desktop remote control
  • online computer remote control
  • online PC remote control
  • online desktop remote support software
  • online computer remote support software
  • online PC remote support software

Web based remote support software permits access and remote control to servers, desktop, and laptops on the local network and over the Internet. Web based support of computers is available through online support software and access is generally all the time. The major requirement is the remote computer needs to access the web. Unlike Microsoft RDP which is often used for remote support 34RemoteSUpport's remote support software is used for remote support by the end-user initiating the session. Microsoft RDP for example does not allow the remote user to see what is happening on  their desktop while an issue is being worked out. 4RemoteSupport's remote support software is desktop sharing , meaning, both the remote user and the tech-support person can see and interact with the desktop simultaneously. Tech-support has full online desktop remote control through the web. The computer's local resources such as hard drive and other peripherals are accessible as is the local network on which it is communicating. So in theory, tech-support can use remote support software to access a single computer and from that computer can access the rest of the network. There are variables that could prevent remote support software from working in that manner and the main one would be access to other servers, desktops, or network resources is dependent on the user's access rights. Remote support software has at its core remote control software. It is remote control software that is used primary for remote support of distant computers through screen sharing protocols and technologies. 4RemoteUspport's remote support software permits full remote control of the remote desktop or computer system and also has a built-in feature of two-way file transfer. Tech-support can transfer files from the local file system such as the C drive or network drives that re available to the user account that is logged in. Again it depends on the access rights of the locally logged in user that makes a difference as to how much access remote support software has on the local system and the remote system.