I've checked out several software packages and services that provide in one form or another software for remotely supporting computers online. There are so many to choose from. The list long and so are the types. Remote support software can have several of many options. A subset of options and features that are most important are remote computer control and remote desktop support access through the Internet. This is one of the most critical to have as not all support is done on the local network. Commonly, remote support is needed across the Internet to users who are geographically miles or kilometers away. They can be remote office workers, workers on their laptops or tablets , or work at home employees. One the most common need for remote access was for marketing or sales people who were on the road visiting customers on-site. The most often had the a difficult time connecting or accessing their applications and documents from the remote distance. The common cause for this problem was internet access reliability. Remote Support software by 4RemoteSupport has a reconnection feature which causes the remote client application software for remote control and support to re-connect to tech-support in the event of a network disruption.
There are some real technologically advanced systems available. Many of which have well branded, known names within the information technology community. These programs are backed by mega corporations that have the research and development money, and plain old budget to keep and maintain a very good staff of programmers and developers. Their products are very technologically advanced with lots of features.
There are other sellers (online retailers) that have less technology into their remote support software products but do perform the basic task of allowing their users to gain access and remote control of a remote computer over the internet. Almost any remote support solution is invaluable to many small IT companies and software developers that need to support their products over large geographically dispersed areas.
These packages tend to cost less and have some requirements that the lager remote assistance software providers don't have. One of which id that they require their users to create an access rule on their routers to allow the remote data stream to pass through from the internet to the supporting computer on the LAN. They provide a program that has within it remote control software that's extracted to the remote system and is pre-programmed to connect to the support person's network.
They aren't truly online remote support software solutions except for the fact that the program is downloaded by end-users from websites that are available online on the internet. Some of them are good and as mentioned earlier, provide an invaluable service to many support groups, consultants and IT helpdesks. They are also much cheaper than their hi-tech counterparts and offer a nice set of features. There is a drawback to these hardcode programs that I find compelling to mention. The largest drawback is that if the supporting network changes then the program is rendered useless. The person who has purchased the program has to buy another copy. The new copy will reflect the update in the network addressing.
This can get costly for the support person if they make several changes in their internet service provider either by choice or by force. Another drawback that these remote support tools inherently have is that the support person could use it from only the network for which it was created to run from. If they had the program built to provide remote support from their office network, then they can't automatically switch to using it at home. The tech support person would have to connect to the network it was designed for first.
As the software on the average desktop gets more and more complicated, the more the desktop requires support.
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|4RemoteSupport provides a web based remote access for remote control solution consisting of software for remotely controlling desktops, laptops, servers online through web. Internet based pc remote access for web based pc remote support . Remotely access computer via an Internet connection. 4RemoteSupport's web based service works with any type of internet access, low band-width DSL or dial-up or broadband Internet access is acceptable for remote support connections. The remote user only needs a web browser to initiate a desktop connection Remote support of remote computer systems for diagnosing and configuration updates or for training users on installed applications. Web based software for remote desktop control and support can provide additional features such as computer management, not just remote control access. Once the remote computer is accessed over the network, an inventory can be taken of both hardware and software. Software issues, driver issues, and updates can be performed remotely over a network, local network or through the web. 4RemoteSupport has a reconnect feature that reconnects the remote computer to the tech-support viewer through the Internet in the event there is a disruption in the network connection.|
4RemoteSupport web based PC support software enables remote control of PC computers online. The computers can be on the web for web based support or on the local network for local connections. Web based PC remote support is essentially web based remote support software with features like remote computer control, remote access on the web or on the local area network. These and other web based PC support software features can contain online chat, and file transfer. Additional features of web based PC support software is local drive access and also access to video devices, external storage like USB attached drives, and other network resources. Network resources on the local network are accessible from the web with software for web based computer support and Web based PC Support Software. Normally, local network resources such as file server, SANs, or NAS devices, security surveillance systems are not directly accessible on the web. Although many of the aforementioned devices and products have web based user interfaces, they need additional configuration for be access from the web. Listed below are capabilities and similar opportunities for web based PC support software:
Accessing remote computers from the web with software for web based computer support provides indirect access to local network resources. This is because software for web based computer support enables remote assistance to access the computer. Once remote assistance is connected to the computer through the web, they can then connect to other computer desktops, PC computers, server, routers and all other systems available. Permissions to all other devices and resources also play a role. Web based PC support software with remote control will enable a remote computer desktop or server technician or engineer the access to remote network resources such as file servers. 4RemoteSupport provides software and services for accessing computers, desktops, PC systems through the web over the Internet 4RemoteSupport features:
Web based support software from 4RemoteSupport includes file transfer free, upgrades, and updates with no hidden costs for users. Web based support software from 4RemoteSupport includes unlimited remote desktop connections, with no session counting or remote connection session counting.
The advantages of software for web based computer support which allows connection to remote computers is clear. It is unlikely and almost impossible to effectively support large numbers of users using only local resources. The advent of software for web based computer support has sped up the process of getting to the computer desktop user who has a problem. Remote desktop sharing such as that provided by software for web based computer support make it possible for a smaller tech-support staff to effectively and efficiently monitor and support computer desktop PC users . Also enabled with online computer support is the distances in which users can be dispersed is greater. By using web based access through the Internet, tech-support can gain access through the Internet in seconds to minutes. Troubleshoot problems quickly and resolve issues in less time using desktop sharing software such as online desktop remote support software online. There are situation that technical support can encounter that cannot be helped even with desktop remote support software.
These types of situation are normally issues related to network connectivity .A network connection is required for all remote control software applications and remote support software applications . This is because in order to remotely access a computer desktop or PC on the web over the internet, the computer must be connected and online. Online web based support requires a connection and local user login access such as a password . Even if the remote support software utilized unattended services, without a logon technical support cannot access the desktop. Local computer access of remote computer access requires a connection and a live online connection to the web. Web based computer support through the Internet will also have an issue if there is a misconfiguration on a router or firewall . For example, a router might have a dual ISP connection which if not working or configured properly could cause traffic for one port to go out one of the ISP connection to the Internet and TCP/UDP might be configured to go out through the other ISP. This can cause a problem if the service utilizes both http SSL connections and standard port 80 http connections. This is a situation that would require local remote computer access and remote control. Perhaps even local console access would be required. Support software by 4RemoteSupport provides:
Software for supporting computer desktops including the features and functionality of PC remote control with full remote desktop screen sharing. This means full remote control and file access. File transfer is part of the standard service and does not come with any limits. 4RemoteSupport web based support software has re-connection features. There is no remote desktop session counting so that means you can support an unlimited number of remote desktops, computers, PC, and servers. The users can be any distance away and simply connect through the web over the Internet. Over the Internet computer support is accomplished with e viewer running on the technical support computer and a small piece of software downloaded from the web to make the connection on the remote computer. We have used web based remote support software applications that have both the requirement of the remote user to initiate the connection but first having to generate a support code. We have also used the web based computer remote support software for which we provide the support code to initiate the connection. We prefer to have control of this code and provide it to our clients. Although both seem to have an advantage and disadvantage, it appears providing the support code tot he end-user for them to use to make a remote desktop connection seems more practical. It alleviates the need for the end-user to perform that extra step in the process of attaining remote support. We know end-users come with varying degrees of technical skills and feel it is best to provide them with a number to enter rather than running even the smallest of downloads or applications to generate the code required to connect with for remote support. The goal is remote support software and web based access to computers is remote control .Technical support can better perform the function of support with desktop-sharing remote control. Full remote control is the better option and without the need for the remote computer desktop user to click on anything to permit access. 4RemoteSupport permits full remote computer control upon connection with the remote desktop. The technical support staff member can full control of the mouse and keyboard from the onset of the connection. This type of connectivity induces a a faster response time and alleviates the burden of the remote user having to perform any additional action to make the connection to the remote desktop complete.
Some of the inherent features of software for web based computer support is the the requirement that they permit screen-sharing. Screen-sharing is the minimum required. Software for web based computer support doesn't always require computer control. Computer support through the web is software that enables an IT technical support person to assist another user remotely. the user and/or the technician can both be at the same location of connected via the web. When connected through the web, the support provided is web based support often initiated with a web browser. Software for web based computer support can be in the form of a simple online web based chat system. A web based support platform for communicating with clients, customers, or end-users like employees. Web based computer support software can be screen-sharing. A remote technical support person could provide assistance to a user without having to actually remote control the computer desktop. The support person can assist the remote user by only viewing the shared screen and instructing the user telling them what to so. Web based computer support based on remote control access of computers through the web provides a base mechanism for improving the customers or end-users experience with the technical support staff. Information technology department provide both onsite and remote computer support to their users. On-site technical assistance is made easier but the fact the users are based in the same location. In most cases small information technology departments tend to provide desktop assistance to co-workers by being preset at their location. They do have opportunities for remote computer support. The choices for internal support are greater than those for support provided through the web through online mechanisms. There is greater options for increased security for those applications as well. Software for web based computer support can be more vulnerable to attacks from the web. The basic reason for this is that the remote computer connections have to be made through the web and through firewalls. Internal support has more authentication and authorization mechanisms. The primary form of authentication and authorization for remote control web based computer support applications is LDAP servers. Internal, installed remote desktop control applications can have deigned and developed within their structure methods for authenticating the computer, user, and remote support agent. These mechanisms are usual tied to LDAP or RADIUS authentication. Most common however is Microsoft's Active Directory.
This form of computer support is common. It is less efficient and practical than full computer remote control. Full computer remote control for remote support enables technical support staff to not only view the remote screen with screen-sharing support, but also remote control the user's desktop. Policy can dictate technical support to assist by only viewing the screen of the remote computer user but it could also be a preference. More efficient support comes by utilizing software for web based computer support in it full capacity. Computer support with remote control is allows tech-support to more quickly repair computer problems such as repairing software or operating system driver issues . This an many other computer support aspects can be performed through the web with software for remote computer control. Remote assistance can be categorized into several packages of varying degrees of support levels. One of the most common methods for support of web users and computer users in general is online chat. Online chat is a tool used by many commerce web sites and other education web sites. Most often it is found on pages where product selection by a web user can be assisted by a friendly chat agent. Another more important form of remote support software is the true remote desktop control applications that can permit support technicians and application specialists to aid the remote user via the web. Remote support software for this purpose generally requires the remote web based user of local network user to initiate or request a connection for a technical support agent. The technical support person makes a connection to the remote computer desktop and with the remote access get remote control of the computer through the web to provide screen-sharing remote support.Added