This page is intended for viewing within a frame. To view it in context, click here: http://www.4remotesupport.com/4serviceinfo/4serviceinfo/4conten_blank/remote_support.html   ..

 

 

 

4RemoteSupport Web based Computer Remote Control

I've checked out several software packages and services that provide in one form or another software for remotely supporting computers online. There are so many to choose from. The list long and so are the types. Remote support software can have several of many options. A subset of options and features that are most important are remote computer control and remote desktop support access through the Internet. This is one of the most critical to have as not all support is done on the local network. Commonly, remote support is needed across the Internet to users who are geographically miles or kilometers away. They can be remote office workers, workers on their laptops or tablets , or work at home employees. One the most common need for remote access was for marketing or sales people who were on the road visiting customers on-site. The most often had the a difficult time connecting or accessing their applications and documents from the remote distance. The common cause for this problem was internet access reliability. Remote Support software by 4RemoteSupport has a reconnection feature which causes the remote client application software for remote control and support to re-connect to tech-support in the event of a network disruption.

There are some real technologically advanced systems available.  Many of which have well branded, known names within the information technology community. These programs are backed by mega corporations that have the research and development money, and plain old budget to keep and maintain a very good staff of programmers and developers. Their products are very technologically advanced with lots of features.

Remote Desktop Support Solution for Web Based Desktop Support

There are other sellers (online retailers) that have less technology into their remote support software products but do perform the basic task of allowing their users to gain access and remote control of a remote computer over the internet. Almost any remote support solution  is invaluable to many small  IT companies and software developers that need to support their products over large geographically dispersed areas.

Remote Assistance Software

These packages tend to cost less and have some requirements that the lager remote assistance software providers don't have. One of which id that they require their users to create an access rule on their routers to allow the remote data stream to pass through from the internet to the supporting computer on the LAN. They provide a program that has within it remote control software that's extracted to the remote system and is pre-programmed to connect to the support person's network.

Online Remote Support Software

They aren't truly online remote support software solutions except for the fact that the program is downloaded by end-users from websites that are available online on the internet. Some of them are good and as mentioned earlier, provide an invaluable service to many support groups, consultants and IT helpdesks. They are also much cheaper than their hi-tech counterparts and offer a nice set of features.  There is a drawback to these hardcode programs that I find compelling to mention. The largest drawback is that if the supporting network changes then the program is rendered useless. The person who has purchased the program has to buy another copy. The new copy will reflect the update in the network addressing.

Software for Computer Remote Control Online

This can get costly for the support person if they make several changes in their internet service provider either by choice or by force. Another drawback that these remote support tools inherently have is that the support person could use it from only the network for which it was created to run from. If they had the program built to provide remote support from their office network, then they can't automatically switch to using it at home. The tech support person would have to connect to the network it was designed for first.


Find software with the features I needed

As the software on the average desktop gets more and more complicated, the more the desktop requires support.

4RemoteSupport | Web based Desktop Support Software. Remote IT Assistance Software with Desktop Remote Control Online.
Home Uses of Remote PC  Support Benefits of PC Remote Support Examples of Remote Desktop Support Hosted Remote Access Solution Remote Access Support Remote IT Support  Software for Remote PC Control Remote Computer Support Software for Remote PC Support Remote Assistance Support
  Remote Assistance Software Remote Helpdesk Support Solutions Corporate Helpdesk Remote Support Remote Access Support Remote Control  Support Software for Remote Computer Support Software for PC Remote Support Solution for Remote Support Remote Access Solution Remote pc Access Support
  Remote Desktop Access Support Remote Computer Access Support Remote Support over the Web Remote Support over the Internet On-demand Remote Support Online Remote Support Web-based Remote Support Web Based Remote Support Remote Support Over the Web Remote Support over the Internet
  Software for Desktop Remote Control PC Remote Control  Support Computer Remote Control Support Computer Support Solution Computer Remote Support Solution PC Remote Support Solution Benefits of PC Support Solutions Desktop Remote Support Solution Desktop Support Solution Software for Computer Remote Support
  Corporate Uses of PC Remote Support Software Remote Desktop Support Software Remote Assistance Tech Support Software for Desktop Remote Support Access Desktops Remotely Software for Remotely Accessing Computers Hosted Service for Remote Connections Web based desktop connection service Internet based remote control Connect through the Web
  Remotely Connect to Computers on the Web Software for Remote Desktop Support online Computer Support Solution Remote Assistance Software PC Remote Support Software Remote Control Software Remote PC Support Desktop Connection Software PC Remote Support Software Remote IT Support
  Software for Remote Desktop Control Software for Remote Computer Control Software for IT support Multiple Simultaneous Connections Remote pc Support Software Remote Desktop Access Computer Support Support Computers Small to Medium Business Usage of PC Remote Support Remote Connections
  Desktop Re-connect Features Enterprise Enabled PC Remote Support Software Remote Tech Support PC Remote Control Software Tech Support with Remote Desktop Connection More Efficient Tech-Support via Desktop Remote Control PC Remote Control Support Web-based desktop remote support remote pc control Connect With an Internet Browser
  Software for Accessing Desktops on the Web online remote desktop support online remote PC support remote access and computer remote control Remote PC Control Support Hosted Remote PC Support Software PC Remote Control Over The Web for Web Based Remote Support. Remote Desktop Control Web Based Remote Desktop Support. Desktop Remote Control On The Web Desktop Support Software for Online Remote Desktop Control
  Software for Desktop Remote Control over the Web for Remote Support Software for Computer Remote Control Over the Web for Remote Support Software for PC Remote Control over the web for Remote Support              

 

Remote Desktop Connection through the Web

  4RemoteSupport provides a web based remote access for remote control solution consisting of software for remotely controlling desktops, laptops, servers online through web. Internet based pc remote access for web based pc remote support . Remotely access computer via an Internet connection. 4RemoteSupport's web based service works with any type of internet access, low band-width DSL or dial-up or broadband  Internet access is acceptable for remote support connections.  The remote user only needs a web browser to initiate a desktop connection  Remote support of remote computer systems for diagnosing and configuration updates or for training users on installed applications. Web based software for remote desktop control and support can provide additional features such as computer management, not just remote control access.  Once the remote computer is accessed over the network, an inventory can be taken of both hardware and software.  Software issues, driver issues, and updates can be performed remotely over a network, local network or through the web. 4RemoteSupport has a reconnect feature that reconnects the remote computer to the tech-support viewer through the Internet in the event there is a disruption in the network connection.  
4RemoteSupport | Software for Desktop Remote Support. Software for Providing Computer Technical Remote Assistance through the Internet.

Web based Software for Desktop Support through the web

Internet based software for remote PC support by 4RemoteSupport provides remote access and remote control to PC desktop computers for remote support. Unlike servers, average desktop computers and workstation don't normally ship with integrated support technology such as that found in servers. Remote console access similar to HP ILO and Dell iDRAC systems. HP iLO server management suite is ideal for providing support through the networks including through the web. Dell DRAC similarly provides technical support built-in access to servers with a complimentary suite of management software. Network access of remote desktops for remote control support can be initiated from a local network or online over the web. Web based remote support is used most commonly for desktop remote control. 4RemoteSupport desktop remote control support software similarly enables technical support to access computer desktop and server through the web or local network. Remote assistance in the form of desktop-sharing or screen-sharing benefits both the user and the IT department. Desktop remote control through the web permits fast access to problem computers and servers. Some desktop remote control application require no user initiated remote desktop connections. Wi-Fi networks and all broadband networks such as 3G and 4G networks are accessible for access to desktop PC computers or servers. Also included for connectivity is all forms of other networking technologies provided by ISP services and unlike many other solutions for online PC support software, 4RemoteSupport remote access support software still works through dial-up connections. While other providers of web based computer support software have removed the support of legacy technologies and no longer support them, 4RemoteSupport supports legacy Windows operating systems such as Windows 98, Windows XP, Windows vista up to windows 2012 and Windows 8 versions of desktop operating systems. 4RemoteSuport also supports legacy DSL and T1 connections and even older technologies such as frame-relay. Like HP ILO remote control, a web browser is used to initiate a connection. Once the connection is made, screen sharing support with remote control is available for the session.  

Web based Desktop Remote Control Software

The remote desktop user starts the connection by opening their web browser and going to a web server that the tech-support people have enabled for remote support with a link that initiates a connection. Alternatively, 4RemoteSupport provides and executable that can be placed on w web server, also accessible via a standard web browser, or a UNC share. 4RemoteSupport currently does not require remote desktop web connection activex control HP ILO and Dell DRAC technologies permit access to remote consoles of servers. It is a server based support technology. 4RmoteSupport is not limited to server console support but includes instead remote desktop connections, laptops, computers, PC support on the web. 4RemoteSupport also provides the option to connect to our web site wit ha standard web browser for initiating a remote desktop control connection. We provide right on our homepage access to remote support. The user enters a code like with other remote support services, and other services or other services and starts a connection. The advantage over other services is that the code is the same and can be remembered by the remote client and user for the next time they need support on the web. Online PC support software for online desktop remote control on the web support is provided with free email support and free updates and upgrades - no additional fees or hidden costs.  Software for remote desktop support enables and provide real time web based remote desktop access with remote control for support. Try our on demand pc remote control solution for free for ten days and deliver helpdesk type pc remote support. Computer end-users and other remote clients can be connected to online anywhere over the Internet. The free trial evaluation account desktop viewer setup doesn't require any other obligation. Fill in a short Tech-support access form requiring only a valid email address. Try our cloud based hosted PC remote support software for a 10 day evaluation.

Web Based PC Support Software

4RemoteSupport web based PC support software enables remote control of PC computers online. The computers can be on the web for web based support or on the local network for local connections. Web based PC remote support is essentially web based remote support software with features like remote computer control, remote access on the web or on the local area network. These and other web based PC support software features can contain online chat, and file transfer.  Additional features of web based PC support software is local drive access and also access to video devices, external storage like USB attached drives, and other network resources. Network resources on the local network are accessible from the web with software for web based computer support and Web based PC Support Software.  Normally, local network resources such as file server, SANs, or NAS devices, security surveillance systems are not directly accessible on the web. Although many of the aforementioned devices and products have web based user interfaces, they need additional configuration for be access from the web. Listed below are capabilities and similar opportunities for web based PC support software:

Accessing remote computers from the web with software for web based computer support provides indirect access to local network resources. This is because software for web based computer support enables remote assistance to access the computer. Once remote assistance is connected to the computer through the web, they can then connect to other computer desktops, PC computers, server, routers and all other systems available. Permissions to all other devices and resources also play a role.  Web based PC support software with remote control will enable a remote computer desktop or server technician or engineer the access to remote network resources such as file servers. 4RemoteSupport provides software and services for accessing computers, desktops, PC systems through the web over the Internet 4RemoteSupport features:

Web based support software from 4RemoteSupport includes file transfer free, upgrades, and updates with no hidden costs for users. Web based support software from 4RemoteSupport includes unlimited remote desktop connections, with no session counting or remote connection session counting.

Local Remote Computer Access versus Web based Access.

The advantages of software for web based computer support which allows connection to remote computers is clear. It is unlikely and almost impossible to effectively support large numbers of users using only local resources. The advent of software for web based computer support has sped up the process of getting to the computer desktop user who has a problem. Remote desktop sharing such as that provided by software for web based computer support make it possible for a smaller tech-support staff to effectively and efficiently monitor and support computer desktop PC users . Also enabled with online computer support is the distances in which users can be dispersed is greater. By using web based access through the Internet, tech-support can gain access through the Internet in seconds to minutes. Troubleshoot problems quickly and resolve issues in less time using desktop sharing software such as online desktop remote support software online.  There are situation that technical support can encounter that cannot be helped even with desktop remote support software.

These types of situation are normally issues related to network connectivity .A network connection is required for all remote control software applications and remote support software applications . This is because in order to remotely access a computer desktop or PC on the web over the internet, the computer must be connected and online. Online web based support requires a connection and local user login access such as a password . Even if the remote support software utilized unattended services, without a logon technical support cannot access the desktop. Local computer access of remote computer access requires a connection and a live online connection to the web. Web based computer support through the Internet will also have an issue if there is a misconfiguration on a router or firewall . For example, a router might have a dual ISP connection which if not working or configured properly could cause traffic for one port to go out one of the ISP connection to the Internet and TCP/UDP might be configured to go out through the other ISP. This can cause a problem if the service utilizes both http SSL connections and standard port 80 http connections. This is a situation that would require local remote computer access and remote control. Perhaps even local console access would be required.  Support software by 4RemoteSupport provides:

Software for supporting computer desktops including the features and functionality of PC remote control with full remote desktop screen sharing. This means full remote control and file access. File transfer is part of the standard service and does not come with any limits. 4RemoteSupport web based support software has re-connection features. There is no remote desktop session counting so that means you can support an unlimited number of remote desktops, computers, PC, and servers. The users can be any distance away and simply connect through the web over the Internet. Over the Internet computer support is accomplished with e viewer running on the technical support computer and a small piece of software downloaded from the web to make the connection on the remote computer. We have used web based remote support software  applications that have both the requirement of the remote user to initiate the connection but first having to generate a support code. We have also used the web based computer remote support software for which we provide the support code to initiate the connection. We prefer to have control of this code and provide it to our clients. Although both seem to have an advantage and disadvantage, it appears providing the support code tot he end-user for them to use to make a remote desktop connection seems more practical. It alleviates the need for the end-user to perform that extra step in the process of attaining remote support. We know end-users come with varying degrees of technical skills and feel it is best to provide them with a number to enter rather than running even the smallest of downloads or applications to generate the code required to connect with for remote support. The goal is remote support software and web based access to computers is remote control .Technical support can better perform the function of support with desktop-sharing remote control. Full remote control is the better option and without the need for the remote computer desktop user to click on anything to permit access. 4RemoteSupport permits full remote computer control upon connection with the remote desktop. The technical support staff member can full control of the mouse and keyboard from the onset of the connection. This type of connectivity induces a a faster response time and alleviates the burden of the remote user having to perform any additional action to make the connection to the remote desktop complete.  

Software for web based computer support

Some of the inherent features of software for web based computer support is the the requirement that they permit screen-sharing. Screen-sharing is the minimum required. Software for web based computer support doesn't always require computer control. Computer support through the web is software that enables an IT technical support person to assist another user remotely. the user and/or the technician can both be at the same location of connected via the web. When connected through the web, the support provided is web based support often initiated with a web browser. Software for web based computer support can be in the form of a simple online web based chat system. A web based support platform for communicating with clients, customers, or end-users like employees. Web based computer support software can be screen-sharing. A remote technical support person could provide assistance to a user without having to actually remote control the computer desktop. The support person can assist the remote user by only viewing the shared screen and instructing the user telling them what to so. Web based computer support based on remote control access of computers through the web provides a base mechanism for improving the customers or end-users experience with the technical support staff. Information technology department provide both onsite and remote computer support to their users. On-site technical assistance is made easier but the fact the users are based in the same location. In most cases small information technology departments tend to provide desktop assistance to co-workers by being preset at their location. They do have opportunities for remote computer support. The choices for internal support are greater than those for support provided through the web through online mechanisms. There is greater options for increased security for those applications as well. Software for web based computer support can be more vulnerable to attacks from the web. The basic reason for this is that the remote computer connections have to be made through the web and through firewalls. Internal support has more authentication and authorization mechanisms. The primary form of authentication and authorization for remote control web based computer support applications is LDAP servers. Internal, installed remote desktop control applications can have deigned and developed within their structure methods for authenticating the computer, user, and remote support agent. These mechanisms are usual tied to LDAP or RADIUS authentication. Most common however is Microsoft's Active Directory.

Common Methods for Online Customer Assistance

This form of computer support is common. It is less efficient and practical than full computer remote control. Full computer remote control for remote support enables technical support staff to not only view the remote screen with screen-sharing support, but also remote control the user's desktop. Policy can dictate technical support to assist by only viewing the screen of the remote computer user but it could also be a preference. More efficient support comes by utilizing software for web based computer support in it full capacity. Computer support with remote control is allows tech-support to more quickly repair computer problems such as repairing software or operating system driver issues . This an many other computer support aspects can be performed through the web with software for remote computer control. Remote assistance can be categorized into several packages of varying degrees of support levels. One of the most common methods for support of web users and computer users in general is online chat. Online chat is a tool used by many commerce web sites and other education web sites. Most often it is found on pages where product selection by a web user can be assisted by a friendly chat agent. Another more important form of remote support software is the true remote desktop control applications that can permit support technicians and application specialists to aid the remote user via the web. Remote support software for this purpose generally requires the remote web based user of local network user to initiate or request a connection for a technical support agent. The technical support person makes a connection to the remote computer desktop and with the remote access get remote control of the computer through the web to provide screen-sharing remote support.

Added