Supported Operating Systems:
Microsoft Windows 9x,
NT4, Me, 2000
Pro/Server, XP Pro/Home, Server 03, Vista, Server 08, Win 7
live working Internet connection, a working computer :) , Internet Explorer 5.0 or
greater, Other browsers including FireFox 2.0 or greater, Google Chrome, Opera, or any other Mozilla browser -
You login to your remote support account and start your
remote control desktop viewer.
you start your viewer, it runs minimized with a tray icon. It's
ready and waiting for a connection from a remote computer for
access and control. There's nothing more you need to do. When a remote
computer connects, the viewer opens automatically to a full window.
remote desktop control on the web
remote computer does NOT NEED Java
DOES NOT NEED Active-X components or other browser add-ons installed (which confuses many
or any other software pre-installed for
remote PC control.
client side automatic
download uses Java but it's NOT required. A link for your end-user will
always be available, and clearly labeled, for manual downloading. So, if your end-user's browser doesn't have a
Java plug-in installed for the automatic download and connection, there'll be a link for them
to click on to initiate a manual software download of the
remote control software.
installation is required, the remote clients then just click Run or Open
like any other Internet download, they'll be prompted to re-enter a
support code or "PIN number". Once the number is
control software connects to you for
The exe that's downloaded can also be used standalone.
Optionally, with our Remote Support
Service Plus Plan®, you can have a custom built executable that does not
prompt the user. Learn more...
Once connected, you'll have total
remote control of their desktop.
Transfer files, chat, diagnose and solve problems as if you were sitting
there. Our system even works in safe mode. If your users have a bad
Internet connection, there's an auto-reconnect feature that re-connects
their desktop back to you.
No Hardware or
Dedicated Servers to Buy
are required on the customers' or end-user's router, firewall, or
computer - only on your
own network. Once
remote support software account is activated, just setup a simple port forward on
your router to your
desktop. If you have multiple support professionals within your
office and you've purchased several accounts, then just use a different port
number for each support person ...simple. You could have two, three, or a dozen
or more technicians and each of them could provide
desktop remote support to multiple end-users at
the same time ...efficient.
Remote Support Solution
There is no
extra charge for configuration changes or software support. If your
network conditions change, such as an ISP change, public IP address
change, or your office location changes, you can easily modify your
configuration to accommodate the new networking environment. We don't sell
just an executable packaged with your IP address and port number. We designed
our service to be adaptive to your
remote pc support needs by permitting
on-demand changes and updates as required.
It's easy to see and setup
remote support account settings
over the Internet or LAN and private WAN using the same account.
Click on the image below to see a sample account profile &
remote support configuration page screen shot.
whom your trying to provide
remote pc support just enters your
viewer id in the
field that's located right on our homepage and then clicks connect. We use a
customized version of VNC that gets downloaded to the target computer and
connects to your desktop viewer. Instantly you see the
and have full real time
remote control over it! VNC for many years has been and still is a reliable
remote control software utility.
end-user's experience when they login for
remote desktop support from you.
Click on images for more information and larger size.
The end-user enters a code number.
Software downloads to their computer.
|You provide it. It's a simple 5 to 7 numbers.
browser altering add-ons or pop-ups
Your see and can control
|| desktop in a viewer window on yours.
We're techs too and use this
service ourselves. We are very satisfied that the value you get is
tremendous compared to the cost. Especially when you compare our cost
to ANY other
remote support solution. You could test
it out yourself totally free for 10 days - there's no credit card needed or
commitment required - only a valid email address to which a remote support
activation email is sent.
Remote control computers over the Internet in
minutes. Create an account and give it a test run.
can connect to an unlimited number of computers - there are no
restrictions what so ever.
bandwidth usage fees such as those some boutique remote support solutions
charge on top of the hundreds a month charged to have an account.
We have just one LOW flat rate. Period.
change your own configuration very simply from one form on your profile
page. Other services
charge to make these changes for you.
software configurations, dedicated servers required or complicated web
URLs for your users to type or for you to maintain. Our
support software for
on demand remote pc control
service is very simple to setup,
maintain, and use.
Try it free - No credit card or commitment required!