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We are building our members' help area as we're constantly trying to improve the service we provide to you.

It will include a Frequently Ask Question list/Knowledge Base.  If you have any questions, we'll be very happy to answer them and assist you. Please email support at 4Support@4remotesupport.com.  

We very much apologize for any inconvenience.

For questions on how to setup port forwarding on your router, gateway or firewall, for now please see the device manufacture's web site.

Although a modified version of VNC is used, it works almost exactly as the unmodified version with some features unavailable and some predetermined defaults set.  The features that are unavailable are such because there's no installation required. To keep the process simple for end users you are supporting remotely, we've eliminated the need to have to run an installation.   

 

When to use the IP Address of your computer

(Network diagrams will be made available in the near future for your convenience) 

 

 

On your configuration page, use the current IP address of your computer and not your router/gateway/firewall if:

  

- If your using this service on a network where your system and the computer(s) you're trying to remote control are both part of, such as a LAN.

 

- If your using this service on a network where your system and the computer you're trying to remote control are both part of a corporate WAN. 

 

An example of a corporate WAN is where a company or organizations s has two or more offices interconnected via dedicated circuits such as a T1s, leased lines, or Frame Relay.  VPNs also fall into this category so long as the VPN is "up" between the computer your trying to remote control and the network your on.  In such cases as those just described, you just set the IP address in your member profile to the IP address of your computer and not the address of your external router/gateway. 

 

-  If your using this service and your computer is directly connected to a cable modem or DSL modem (or ISDN modem for our members in other parts of the world) with no router in between and you have a public IP assigned to your system automatically from your ISP.

If you have any questions, we'll be very happy to answer them and assist you. Please email support at 4Support@4remotesupport.com.                             

        

 
       
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Remote Support

   4remotesupport.com provides online web based desktop screen sharing software for computer remote support via remote access and remote control pc software.