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We are building our members' help area as we're constantly trying
to improve the service we provide to you.
It will include a Frequently Ask Question
list/Knowledge Base. If you have any questions, we'll
be very happy to answer them and assist you. Please email support
at
4Support@4remotesupport.com.
We very much apologize for any inconvenience.
For questions on how to setup port
forwarding on your router, gateway or firewall, for now please
see the device manufacture's web site.
Although a modified version of VNC
is used, it works almost exactly as the unmodified version with
some features unavailable and some predetermined defaults set.
The features that are unavailable are such because there's no
installation required. To keep the process simple for end users
you are supporting remotely, we've eliminated the need to have
to run an installation.
When to use
the IP Address of your computer
(Network diagrams will be made available in the near future
for your convenience)
On your configuration page, use the current IP address of your
computer and not your router/gateway/firewall if:
- If your using this service on a network where your system
and the computer(s) you're trying to remote control are both
part of, such as a LAN.
- If your using this service on a network where your system
and the computer you're trying to remote control are both part
of a corporate WAN.
An example of a corporate WAN is where a company or organizations
s has two or more offices interconnected via dedicated circuits
such as a T1s, leased lines, or Frame Relay. VPNs also
fall into this category so long as the VPN is "up" between the
computer your trying to remote control and the network your
on. In such cases as those just described, you just set
the IP address in your member profile to the IP address of your
computer and not the address of your external router/gateway.
- If your using this service and your computer is directly
connected to a cable modem or DSL modem (or ISDN modem for our
members in other parts of the world) with no router in between
and you have a public IP assigned to your system automatically
from your ISP.
If you have any questions, we'll be
very happy to answer them and assist you. Please email support
at
4Support@4remotesupport.com.
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