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Computer remote support software helps support professional, software engineers
and developers, technicians, help-desk staff people, solve problems easier and
quicker. Since most computer support problems are software related more often
than hardware, it doesn't make sense to have to travel to the location the
problem is in if it can be done over the network.
Companies of all sizes can benefit from software that allows their tech support staff to gain remote access and control of their customer's computers of the web to remotely assist. One example of a market that needed support software very quickly was the medical software support community. HIPPA regulations were passed creating a wave of practices upgrading their practice management software and in many cased getting software to manage databases for the very first time.
There is no doubt that computer remote control software has existed ever since the PC was developed and released into production for the masses. Once the move from mainframe systems occurred, developers and support organizations have been striving to access computers remotely. Way back, it was with dial-up, those were very trying support times however, pre-precluding that, there was only phone or onsite support. There was no remote access and remote computer control support.
Remote Support Software
Remote PC Support
There are an infinite number of reasons how one can explain how on-demand remote computer control can help keep and draw new customers. Any information technology support organization knows how important word of mouth is when trying to add clients for support. Remote control of computers through the web has helped many small businesses and start-up IT infrastructure and support organization meet the demands of their growing customer base. That's simply because on-demand remote computer control that works on-line over the web can help resolve issues more quickly.
ON-demand desktop remote control software has a common analogues interface with desktop remote control. Protocols like RDP (remote desktop protocol, now called Microsoft remote desktop connection, is similar in that it provides remote access and on-demand desktop remote support software support . The connection can be made from the local area network or through the internet. However there is a need to access remote desktop, one of the most commonly used applications and popular on-demand desktop remote support software applications is undoubtedly Microsoft's' version of remote access support. On- demand remote support software is not confined to a single developer or protocol implementation.
There are other protocols for on-demand remote desktop support. There are so many at times it's hard to choose which is best for internal and external use.
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|Software for Desktop Remote Control over the Web for Remote Support||Software for Computer Remote Control Over the Web for Remote Support||Software for PC Remote Control over the web for Remote Support|
|4RemoteSupport provides a web based remote access for remote control solution consisting of software for remotely controlling desktops, laptops, servers online through web. Internet based pc remote access for web based pc remote support . Remotely access computer via an Internet connection. 4RemoteSupport's web based service works with any type of internet access, low band-width DSL or dial-up or broadband Internet access is acceptable for remote support connections. The remote user only needs a web browser to initiate a desktop connection Remote support of remote computer systems for diagnosing and configuration updates or for training users on installed applications. Web based software for remote desktop control and support can provide additional features such as computer management, not just remote control access. Once the remote computer is accessed over the network, an inventory can be taken of both hardware and software. Software issues, driver issues, and updates can be performed remotely over a network, local network or through the web. 4RemoteSupport has a reconnect feature that reconnects the remote computer to the tech-support viewer through the Internet in the event there is a disruption in the network connection.|
Like online chat software remote assistance software for providing remote computer assistance connects users and support agents through the web. When users need computer desktop assistance, they can connect through a web site or URL. The users are provided the URL and web site to connect to with their browser of choice. They open a web browser and load up the page they have been provided .Often the users are often provided a remote support code. The remote support code enables them to connect for web based computer assistance. The support code with some service providers varies and is per connection. Other providers use a code to initiate remote support per customer through the web. Still other providers of remote support use the same code per tech or support agent. The association of remote support code for remote assistance and the connection varies but the ultimate goal of the process is consistent among remote assistance providers. The goal is to get remote control access or the client's computer desktop and provide assistance through the web.
The remote support access for the client most commonly starts with a web browser and web site. the web site contains the code into download and initialize a remote access and remote control desktop session with the remote user. There are web based remote support providers that provide remote support applications that install on the remote client desktop PC. These installable programs are often part of a lager computer and server management and monitoring system.
Other cases where there's an installed application for web based remote control assistance and support is the case when the agent provides a means to re-connect to the remote client computer for further assistance. In these cases, the remote desktop can be connected to with a remote user also being present to initiate the connection. This type of software adds un-attended remote support. The client does have to be online and connected to the web. The agent "checks-in" to a web site, usually and backend web-site, to up date a back-end database that the computer or server is online and available for connectivity over the web.