This page is intended for viewing within a frame. To view it in context, click here: http://www.4remotesupport.com/4serviceinfo/4conten_blank/n1.html

 ..

  

 

 

 


Sorry, you must have an account and be logged in to enter the help section.

A FAQS/Knowledgebase page will be added very soon to help quickly answer additional common questions. We apologize for any inconvenience this may have caused you or your organization. If you do have questions, please email us at 4Support@4remotesupport.com



                                                                            Return to Main Page

 

computer remote support

Computer remote support software helps support professional, software engineers and developers, technicians, help-desk staff people, solve problems easier and quicker. Since most computer support problems are software related more often than hardware, it doesn't make sense to have to travel to the location the problem is in if it can be done over the network.
Companies of all sizes can benefit from software that allows their tech support staff to gain remote access and control of their customer's computers of the web to remotely assist. One example of a market that needed support software very quickly was the medical software support community. HIPPA regulations were passed creating a wave of practices upgrading their practice management software and in many cased getting software to manage databases for the very first time.

Computer remote control through the web.

There is no doubt that computer remote control software has existed ever since the PC was developed and released into production for the masses. Once the move from mainframe systems occurred, developers and support organizations have been striving to access computers remotely. Way back, it was with dial-up, those were very trying support times however, pre-precluding that, there was only phone or onsite support. There was no remote access and remote computer control support.

On-demand remote computer support software

Remote Support Software

Remote Support Software

Online

Remote PC Support

Many software developers and partners of large practice management programs are small companies. With the passing of the new regulations, they had to come up with a way to leverage technology in their favor to meet the support demands of current customers of their and new one which were brought on by the new rules. Many began searching for software that would give them access to computer desktops to provide remote IT support software to their old and new clients.

On-demand Remote Computer control online through the web

There are an infinite number of reasons how one can explain how on-demand remote computer control can help keep and draw new customers. Any information technology support organization knows how important word of mouth is when trying to add clients for support. Remote control of computers through the web has helped many small businesses and start-up IT infrastructure and support organization meet the demands of their growing customer base. That's simply because on-demand remote computer control that works on-line over the web can help resolve issues more quickly.

on-demand desktop remote support software

ON-demand desktop remote control software has a common analogues interface with desktop remote control. Protocols like RDP (remote desktop protocol, now called Microsoft remote desktop connection, is similar in that it provides remote access and on-demand desktop remote support software support . The connection can be made from the local area network or through the internet. However there is a need to access remote desktop, one of the most commonly used applications and popular on-demand desktop remote support software applications is undoubtedly Microsoft's' version of remote access support. On- demand remote support software is not confined to a single developer or protocol implementation.

On-demand

There are other protocols for on-demand remote desktop support. There are so many at times it's hard to choose which is best for internal and external use.



4RemoteSupport | Web based Desktop Support Software. Remote IT Assistance Software with Desktop Remote Control Online.
Home Uses of Remote PC  Support Benefits of PC Remote Support Examples of Remote Desktop Support Hosted Remote Access Solution Remote Access Support Remote IT Support  Software for Remote PC Control Remote Computer Support Software for Remote PC Support Remote Assistance Support
  Remote Assistance Software Remote Helpdesk Support Solutions Corporate Helpdesk Remote Support Remote Access Support Remote Control  Support Software for Remote Computer Support Software for PC Remote Support Solution for Remote Support Remote Access Solution Remote pc Access Support
  Remote Desktop Access Support Remote Computer Access Support Remote Support over the Web Remote Support over the Internet On-demand Remote Support Online Remote Support Web-based Remote Support Web Based Remote Support Remote Support Over the Web Remote Support over the Internet
  Software for Desktop Remote Control PC Remote Control  Support Computer Remote Control Support Computer Support Solution Computer Remote Support Solution PC Remote Support Solution Benefits of PC Support Solutions Desktop Remote Support Solution Desktop Support Solution Software for Computer Remote Support
  Corporate Uses of PC Remote Support Software Remote Desktop Support Software Remote Assistance Tech Support Software for Desktop Remote Support Access Desktops Remotely Software for Remotely Accessing Computers Hosted Service for Remote Connections Web based desktop connection service Internet based remote control Connect through the Web
  Remotely Connect to Computers on the Web Software for Remote Desktop Support online Computer Support Solution Remote Assistance Software PC Remote Support Software Remote Control Software Remote PC Support Desktop Connection Software PC Remote Support Software Remote IT Support
  Software for Remote Desktop Control Software for Remote Computer Control Software for IT support Multiple Simultaneous Connections Remote pc Support Software Remote Desktop Access Computer Support Support Computers Small to Medium Business Usage of PC Remote Support Remote Connections
  Desktop Re-connect Features Enterprise Enabled PC Remote Support Software Remote Tech Support PC Remote Control Software Tech Support with Remote Desktop Connection More Efficient Tech-Support via Desktop Remote Control PC Remote Control Support Web-based desktop remote support remote pc control Connect With an Internet Browser
  Software for Accessing Desktops on the Web online remote desktop support online remote PC support remote access and computer remote control Remote PC Control Support Hosted Remote PC Support Software PC Remote Control Over The Web for Web Based Remote Support. Remote Desktop Control Web Based Remote Desktop Support. Desktop Remote Control On The Web Desktop Support Software for Online Remote Desktop Control
  Software for Desktop Remote Control over the Web for Remote Support Software for Computer Remote Control Over the Web for Remote Support Software for PC Remote Control over the web for Remote Support              

 

Remote Desktop Connection through the Web

  4RemoteSupport provides a web based remote access for remote control solution consisting of software for remotely controlling desktops, laptops, servers online through web. Internet based pc remote access for web based pc remote support . Remotely access computer via an Internet connection. 4RemoteSupport's web based service works with any type of internet access, low band-width DSL or dial-up or broadband  Internet access is acceptable for remote support connections.  The remote user only needs a web browser to initiate a desktop connection  Remote support of remote computer systems for diagnosing and configuration updates or for training users on installed applications. Web based software for remote desktop control and support can provide additional features such as computer management, not just remote control access.  Once the remote computer is accessed over the network, an inventory can be taken of both hardware and software.  Software issues, driver issues, and updates can be performed remotely over a network, local network or through the web. 4RemoteSupport has a reconnect feature that reconnects the remote computer to the tech-support viewer through the Internet in the event there is a disruption in the network connection.  
4RemoteSupport | Web Based Desktop Remote Support with Remote Access and Control on the Web

Web based Software for Online Desktop Remote Access Support on the Web

Software for remote support on the web is available to all users online. On the tech side of the connection, the tech-support person clicks on a link in the browser that initiates a download of a viewer .The viewer download in not installed on the computer where it would have to be uninstalled later. It merely executes on the system as a running process. It runs minimized on the task bar. The browser then is available for other options to be used. From the browser a chat window can be loaded or if the tech-support person needs to, they can send an email to the person for whom they are trying to provide remote support to. The remote control with remote desktop support viewer programs is started and remain minimized and listening for connections. When a connection occurs, the viewer opens up to a window that contains the remote computers or remote desktops screen .The tech-support person has remote control. Mouse movements and keyboard strokes are immediately delivered to the remote client host through online software for desktop remote support, and the user at the remote end is able to also see what is occurring on their desktop. Our software for remote desktop support through the web is online desktop support software that permits the locking of the remote keyboard and mouse so the tech-support person can only operate the controls. When desired this option is available from the toolbar menu or by right-clicking on the tile-bar window of the viewer and select to lock remote keyboard and mouse. They can return control to the remote user by again selecting the option from the menu or toolbar.   

Software for Remote Desktop Support

One of the greatest needs today for technical support departments and companies that provide computer support services is software for remote desktop support online. Software for remote desktop support online is software that has remote access and remote control features. Some also include other features such as inventory and management of the computers and devices. The online desktop remote control software is delivered through the web from a browser window. Major browsers such as Chrome, Internet Explorer and Firefox, are supported and test. Not only do we have a web based solution for remote access control using a browser to initiate the session but 4RemoteSupport also provides a simple executable that enhances the delivery from the web. Web based access of this executable is not required. It can be placed on the user's remote desktop for remote desktop connections The remote control software executable can be on a UNC share on a file server. It is at the administrator and technical support staff's discretion to decide where to put the remote desktop control software executable. When downloaded and executed however, it will need Internet access as it need to reach the our service to obtain connection information .It gets the information to know how to create the remote desktop connection online/ So simply put, remote access control software can be downloaded through the browser through the web to enable remote control software access. or, it can be maintained on a local file system or UNC file share. The Internet browser on both sides of the connection creates online access to enable a remote desktop connection over the web.

Web based Remote Computer Assistance and Help

Like online chat software remote assistance software for providing remote computer assistance connects users and support agents through the web. When users need computer desktop assistance, they can connect through a web site or URL. The users are provided the URL and web site to connect to with their browser of choice.  They open a web browser and load up the page they have been provided .Often the users are often provided a remote support code. The remote support code enables them to connect for web based computer assistance. The support code with some service providers varies and is per connection. Other providers use a code to initiate remote support per customer through the web. Still other providers of remote support use the same code per tech or support agent. The association of remote support code for remote assistance and the connection varies but the ultimate goal of the process is consistent among remote assistance providers. The goal is to get remote control access or the client's computer desktop and provide assistance through the web.

  • Remote Support
  • Remote Support software
  • Remote assistance through the web
  • Remote Computer control over the web
  • Desktop remote control
  • computer remote control
  • PC remote control

The remote support access for the client most commonly starts with a web browser and web site. the web site contains the code into download and initialize a remote access and remote control desktop session with the remote user. There are web based remote support providers that provide remote support applications that install on the remote client desktop PC. These installable programs are often part of a lager computer and server management and monitoring system.

Software for Remote Desktop Assistance

Other cases where there's an installed application for web based remote control assistance and support is the case when the agent provides a means to re-connect to the remote client computer for further assistance. In these cases, the remote desktop can be connected to with a remote user also being present to initiate the connection. This type of software adds un-attended remote support. The client does have to be online and connected to the web. The agent "checks-in" to a web site, usually and backend web-site, to up date a back-end database that the computer or server is online and available for connectivity over the web.

Remote Support Software

 

 
Added