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computer remote support

Computer remote support software helps support professional, software engineers and developers, technicians, help-desk staff people, solve problems easier and quicker. Since most computer support problems are software related more often than hardware, it doesn't make sense to have to travel to the location the problem is in if it can be done over the network.
Companies of all sizes can benefit from software that allows their tech support staff to gain remote access and control of their customer's computers of the web to remotely assist. One example of a market that needed support software very quickly was the medical software support community. HIPPA regulations were passed creating a wave of practices upgrading their practice management software and in many cased getting software to manage databases for the very first time.

Computer remote control through the web.

There is no doubt that computer remote control software has existed ever since the PC was developed and released into production for the masses. Once the move from mainframe systems occurred, developers and support organizations have been striving to access computers remotely. Way back, it was with dial-up, those were very trying support times however, pre-precluding that, there was only phone or onsite support. There was no remote access and remote computer control support.

On-demand remote computer support software

Remote Support Software

Remote Support Software

Online

Remote PC Support

Many software developers and partners of large practice management programs are small companies. With the passing of the new regulations, they had to come up with a way to leverage technology in their favor to meet the support demands of current customers of their and new one which were brought on by the new rules. Many began searching for software that would give them access to computer desktops to provide remote IT support software to their old and new clients.

On-demand Remote Computer control online through the web

There are an infinite number of reasons how one can explain how on-demand remote computer control can help keep and draw new customers. Any information technology support organization knows how important word of mouth is when trying to add clients for support. Remote control of computers through the web has helped many small businesses and start-up IT infrastructure and support organization meet the demands of their growing customer base. That's simply because on-demand remote computer control that works on-line over the web can help resolve issues more quickly.

on-demand desktop remote support software

ON-demand desktop remote control software has a common analogues interface with desktop remote control. Protocols like RDP (remote desktop protocol, now called Microsoft remote desktop connection, is similar in that it provides remote access and on-demand desktop remote support software support . The connection can be made from the local area network or through the internet. However there is a need to access remote desktop, one of the most commonly used applications and popular on-demand desktop remote support software applications is undoubtedly Microsoft's' version of remote access support. On- demand remote support software is not confined to a single developer or protocol implementation.

On-demand

There are other protocols for on-demand remote desktop support. There are so many at times it's hard to choose which is best for internal and external use.



4RemoteSupport | Web based Desktop Support Software. Remote IT Assistance Software with Desktop Remote Control Online.
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Remote Desktop Connection through the Web

  4RemoteSupport provides a web based remote access for remote control solution consisting of software for remotely controlling desktops, laptops, servers online through web. Internet based pc remote access for web based pc remote support . Remotely access computer via an Internet connection. 4RemoteSupport's web based service works with any type of internet access, low band-width DSL or dial-up or broadband  Internet access is acceptable for remote support connections.  The remote user only needs a web browser to initiate a desktop connection  Remote support of remote computer systems for diagnosing and configuration updates or for training users on installed applications. Web based software for remote desktop control and support can provide additional features such as computer management, not just remote control access.  Once the remote computer is accessed over the network, an inventory can be taken of both hardware and software.  Software issues, driver issues, and updates can be performed remotely over a network, local network or through the web. 4RemoteSupport has a reconnect feature that reconnects the remote computer to the tech-support viewer through the Internet in the event there is a disruption in the network connection.  
4RemoteSupport | Remote Support Software for Desktop Remote Control for Providing Online Remote Support on the Web

Desktop Support on the Web

Advantages of Providing Desktop Support on the Web

When users are in their corporate offices, whether the company is a large enterprise or a small to medium business, having  their applications and computer desktops or laptops running efficiently is important to the overall goals of the firm .Often, corporation have their own IT department and help-desks to provide the computer users of the organization fast tech-support and limit down time. In other cases, the IT support is outsourced and in which case desktop support on the web provides the fastest means for providing desktop support. The company providing the support is usual a managed services company that accepts support tickets from these company for whom they manage. The server and network infrastructure is also managed by the service company. The user desktop are access remotely through the web. Desktop support on the web requires the end-user's computer desktop or other dives such as smartphones or tablets to be connected and online. The user initiates the connection and then then tech-support provided by the outsourced IT department gains remote control access of the users computer. They are then able to fix software issues, re-install or update applications and drivers. By using online desktop support on the web they are even able to run firmware and operating system updates like Windows updates.

Desktop support on the web is typically accompanied by software for desktop support on the web. Software for desktop support on the web is used by many manufacturers of computer hardware and desktop. Manufacturers such as Dell, IBM, HP/Compaq , Asus, App and more. All these manufacturers provide customer portals to assist the users of their product find answers to their questions. Since most of the manufacturers have a large number of products from servers, to desktop computers, PC  system, and servers, their support and assistance available from the web is extensive. Their driver support is database driven with indexing and searches to make find answers easier for even the average computer user. Software for desktop support on the web is also used by many organizations that don't produce or manufacture the products but conditionally provide support. The types of companies are usually outsourced information technology service providers and managed services technical support and monitoring companies. They provide a vital service to their clients and customer. One of the most common methods for providing support to their client is y using software for desktop support on the web, software  for computer support on the web and software of PC  support on the web. These support organization provide support for numerous manufacturers. Manufactures such as Dell, HP, and IBM, just to name a few .The remote support components are indifferent to the manufacturer or brand used by their clients. Managed services organizations are mainly concerns with providing computer support. Support through the web is especially important for these organizations.

Desktop support on the web enables the outsourced IT company to provide support as if they were present at the office in which the user is working from. This is a key advantage over staffed tech-support. With support software that works through the web. The help-desk and support staff can be located anywhere in the world. They have a online connection for online remote desktop sessions. The only requirement is that the system they are looking to access remotely is online and on the web. 4RemoteSupport provides software for desktop support on the web. Tech-support and remote users who need support connect to a web-site with a browser and start their remote desktop connection online.

Remote Support Software

  • Affects of remote support software
  • Cost benefits of remote support software
  • Remote support software influence on Customer relationships
  • Online remote support software

Affects of Remote Support Software

The affects of remote support software's use in the enterprise can be summarized with a few simple words. The primary justification for acquiring remote support software for internal or external use can be the immediate positive response received from the users who are being supported. There are few if any companies, small or large, that do not have an application for remote support. Many in fact will have more than one application for remote support. Microsoft for example has their own product, Microsoft Assist, and yet I have seen Microsoft product professionals provide remote support through the web using other products. The primary reason for this will be that most large enterprise level or support departments will have more than application software for remote support. Remote support software enables the obvious when it comes to trouble-shooting and remote assistance. It provides faster user assistance for small and large computer issues. Without remote support software or other application that will grant remote access and control to a technical support agent, the support profession or pseudo T person would have to go to the physical location of the computer which was having the problem and start trouble-shooting it once present. With online remote support software the support person can work from any where on the network and internet and have full screen-sharing remote control access. Remote controlling computers on the LAN affords more options in terms of desktop applications for remote support .Desktop applications for remote support or in other words remote support software that is installed permanently on the users desktop has more options and also there are more options for screen-sharing applications.

Cost benefits of remote support software

Remote support software unarguably reduces support costs. Free remote support software for desktop remote control on the LAN is less available that web based applications for remote support and screen sharing remote assistance. The reason for the disparaging range in costs between support software that is installed on the desktop with an uninstaller and tits counter part that is mainly web based is the amount of code and application engineering required for each. Desktop support software that is installed on a computer desktop in an enterprise setting and under a domain or authoritative control of a local LDAP or RADIUS server will also have more options that it internet based counter part. The web based remote support software option usually has for the initial connection or interfacing between technical support and the end-user, a browser. Most modern web browsers are supported for most all applications for remote support. Some providers of web based online remote support software have maintained backward compatibility with older browsers such as Internet Explorer 5, 6, 7, 8, 9 and Chrome versions that are older than a few versions back. It is difficult for developers to maintain support for older browsers as browsers are updated and released they become more powerful and contain features and capabilities of the latest trends and IEEE Task force  approved technologies. Remote support software that is deployed with group policy on a corporate network or Enterprise network will contain remote control and remote access capabilities. These features are available in web based remote support software for online remote support. Computer remote control online is not the only aspect of local desktop installed remote support software that in some cases differentiates remote control support software installation. There are other features such as domain authentication that remote support software software based form the Web will not have as a default standard.

Remote support software influence on Customer relationships

Without extensive deep analysis, is it fairly straight forward to recognize how remote support software can influence customer relationships. The influence is positive and clients see their support ticket and computer trouble be more quickly addressed and resolved. The resolution time between the time a support incident was submitted and logged to the time before the problem is resolved is astoundingly faster than years past. The proliferation of remote support software for online desktop support has come about over the past decade with the increased number of managed services companies and hosting service providers. Standard desktop applications have been moved to hosted services. Desktop applications as simple as Microsoft office which once filled local networks as a basic productivity app. even Microsoft hosts their main Office application suite. Although emailing hosting is nothing new with the increased usage of Microsoft Exchange and the development of technologies to permit Outlook connection over the web both securely and with reliability, Email hosting has dominated and was one of the first server side applications and services which seen the largest growth in the hosted world. Support can be hosted too. Once each company kept a small information technology staff. Other would use a person or small company that would help them with their more major computer problems and server issues. These small independent persons developed in to managed services companies. With the increased number of these independent, once known as consultants, came the increased usage in remote support software. The most crucial aspect of remote support software is :

  • Computer remote support software
  • PC remote support software
  • Desktop remote support software
  • Online desktop remote control
  • Online PC remote control
  • Online Computer remote control

Online remote support software has enabled the single or two person small computer support company to evolve into larger companies providing remote support and other services such as remote data backup. The main issues prior to the use of remote control software was that these smaller companies that provide information technology support could not properly support their users once they took on more than a handful of customers. The reason for this is basic logistics, they could not be in many places at once. Remote support software and increased reliability in web based technologies in general has helped the small information technology company develop and grow past a very small size and still provide their customer with the best support as if they were still present on-site.

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