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Computer remote support software helps support professional, software engineers
and developers, technicians, help-desk staff people, solve problems easier and
quicker. Since most computer support problems are software related more often
than hardware, it doesn't make sense to have to travel to the location the
problem is in if it can be done over the network.
Companies of all sizes can benefit from software that allows their tech support staff to gain remote access and control of their customer's computers of the web to remotely assist. One example of a market that needed support software very quickly was the medical software support community. HIPPA regulations were passed creating a wave of practices upgrading their practice management software and in many cased getting software to manage databases for the very first time.
There is no doubt that computer remote control software has existed ever since the PC was developed and released into production for the masses. Once the move from mainframe systems occurred, developers and support organizations have been striving to access computers remotely. Way back, it was with dial-up, those were very trying support times however, pre-precluding that, there was only phone or onsite support. There was no remote access and remote computer control support.
Remote Support Software
Remote PC Support
There are an infinite number of reasons how one can explain how on-demand remote computer control can help keep and draw new customers. Any information technology support organization knows how important word of mouth is when trying to add clients for support. Remote control of computers through the web has helped many small businesses and start-up IT infrastructure and support organization meet the demands of their growing customer base. That's simply because on-demand remote computer control that works on-line over the web can help resolve issues more quickly.
ON-demand desktop remote control software has a common analogues interface with desktop remote control. Protocols like RDP (remote desktop protocol, now called Microsoft remote desktop connection, is similar in that it provides remote access and on-demand desktop remote support software support . The connection can be made from the local area network or through the internet. However there is a need to access remote desktop, one of the most commonly used applications and popular on-demand desktop remote support software applications is undoubtedly Microsoft's' version of remote access support. On- demand remote support software is not confined to a single developer or protocol implementation.
There are other protocols for on-demand remote desktop support. There are so many at times it's hard to choose which is best for internal and external use.
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|Software for Desktop Remote Control over the Web for Remote Support||Software for Computer Remote Control Over the Web for Remote Support||Software for PC Remote Control over the web for Remote Support|
|4RemoteSupport provides a web based remote access for remote control solution consisting of software for remotely controlling desktops, laptops, servers online through web. Internet based pc remote access for web based pc remote support . Remotely access computer via an Internet connection. 4RemoteSupport's web based service works with any type of internet access, low band-width DSL or dial-up or broadband Internet access is acceptable for remote support connections. The remote user only needs a web browser to initiate a desktop connection Remote support of remote computer systems for diagnosing and configuration updates or for training users on installed applications. Web based software for remote desktop control and support can provide additional features such as computer management, not just remote control access. Once the remote computer is accessed over the network, an inventory can be taken of both hardware and software. Software issues, driver issues, and updates can be performed remotely over a network, local network or through the web. 4RemoteSupport has a reconnect feature that reconnects the remote computer to the tech-support viewer through the Internet in the event there is a disruption in the network connection.|
Remote desktop support software by 4RemoteSupport.com give tech-support the ability to access remote desktops through the Internet. Remote support software by 4RemoteSupport includes online remote computer control and access of systems across the web for on-demand, live, real-time technical support remote assistance. Features of the online software for remote support include file-transfer not found in many free versions of remote support software and live chat integrated into the software application and additionally also provided as web based chat support in our the remote support software solution as a stand-alone web-based support application. The live online chat code creates a live chat session similar to that of Liveperson or Boldchat services. Remote console access and remote control is similar to HP iLO and Dell iDRAC remote access. It is infinitely better because although HP iLO and Dell iDRAC permits access to server consoles , it is very expensive and available to servers only. 4RemoteSupport's remote support software is available for computer desktops, laptops, PC, and server. 4RemoteSupport permits remote control and remote support through online access to all of these systems and includes file transfer. Although the online chat support features is very vanilla and basic, it provides the support functionality of enabling users to chat with their tech support person online live on the web. This is part of 4RemoteSupport remote support software and there's no additional cost for online chat software. Other Functionality Includes:
Remote support software has several features that enable tech-support and IT departments or managed services organizations to provide efficient and affective online remote support through the web over the Internet. Online remote computer support is invaluable for providing faster more effective support. Remote support software includes file-transfer as well as the ability to remote control and access the remote desktop online through the web over the Internet.
Additionally, remote desktop support software by 4RemoteSupport enables reconnections when there are network disruption and online connectivity is unreliable either briefly for online remote access for for longer periods of time. Remote support software that reconnects remote desktop computers instantly when the connection is re-established. The remote support software connection re-establishes even when there is a longer outage. Unlike other products for web based online remote desktop support through the web on the Internet, 4RemoteSupport remote support software connects even if the network interruption last longer than expected. This is feature is useful to maintain consistency and updated connection status. It is also and indicator that not all issues that are present on the remote computer specifically exist only on the computer currently being worked on.
The remote computer may be showing symptoms of a greater problem and remote support software by 4RemoteSupport helped the support engineer determine that in advance and avoid critical outages. Remote support software feature of file-transfer is not limited to only local file system access but includes access to file server with mapped drives or UNC paths. Files can be transferred in either direction during an online desktop remote support connection. File can be sent to he remote computer or received form the remote computer or network. Remote online desktop support with file transfer provides tech support with the tools they need without having to have already present on the remote computer , they can be simply transferred as needed online over the web.
Similar to RDP (Microsoft Remote Desktop Connection software), remote support software from 4RemoteSupport.com facilitates remote control of desktop computers or computer's desktop through the network. This is most advantageous when performing support tasks on the remote computer. A striking disadvantage or Microsoft RDC is that the user is unable to also view the activity on the screen. 4RemoteSupport's desktop screen sharing is based on remote control software that permits the end-user that is present at the computer to view the activity on the screen. Screen sharing remote control is part of 4RemoteSupport's solution for remote support software and computer remote control support. Connection can be made through the web or on local area networks. Microsoft RDP/RDC requires firewall configurations on the remote side of the network to allow inbound connections to the server or desktop that needs to be remotely accessed for remote control support. 4RemoteSupport does not require firewall configurations or port forwarding configurations on the router/gateway of firewall because the connection session is initiated by the remote user. The connection starts with a TCP SYNC packet being sent outbound from the local network through the firewall/router to the the support computer which is awaiting connections.
Remote support software by 4RemoteSupport inherently features remote control desktop software. With this feature, controlling a desktop, a computer or PC through the web is made possible. The online access is supported through the Internet. The internet provides the network connectivity nearly all systems world-wide. World wide tech support can be achieved with remote support software with remote computer control on the web. Access to a system from the web using 4RemoteSupport remote support software is enabled by accessing a web site with a browser to initiate the web based connection. The end-user or client needs only have a browser and access to online services. Once connected to the web site they enter a remote support code which is associated with a tech-support individual or n IT support company. Once the online remote support code is entered through the web based form. Web based desktop support software is enabled. There is a simple download of a small client. The software connects back to the person with the viewer waiting to support the end-user. Critical applications or entire servers can be supported in this manner from anywhere in the world.Added