If you need to support end-users or customers over the web then you need remote support software. Aremote support solution is about getting to a remote computer quickly to solve problems to keep the user functional and productive. In today's business environment there are very few professional occupations that don't require the use of a computer desktop to provide a job role.
Thank you for taking the time to look at our site and consider our pc remote support software service.
you want to have a
pc remote support software system that shows you a list of computers you can connect
to and remote control without user being present at the remote computer. Our
system needs a person at the remote computer initially to start the
session. 4RemoteSupport has a feature within the remote desktop control
software we provide that enables re-connections of the remote client
computer to the viewer. This re-connection occurs if there is a disruption
in the network connection. The network disruption can be long or brief. Even
during a long period, 4RemoteSupport re-connects back to the tech-support
That initial install of the other system's pc remote support software can require multiple steps on the end-users part or require you or one of your techs to make a trip to the office. Our pc remote support system will let you get remote control of that computer first to install the other system's pc remote support software on-demand for later reconnects.
Our remote pc support software system could also help if a new customer calls in to your office with a problem and you want to get remote control of their computer to give them some desktop pc support. You can get onto their computer system remotely with our remote pc support software system online take care of the problem and then disconnect from the remote desktop computer. If they're going to be a continued customer and while your connected with our remote pc support software, you can add the other system's remote pc support software that will allow you to reconnect again at a later time without the user present to provide further and continued remote pc support.
Our remote pc support software system also helps with paranoid customers who don't want to have any remote pc support software running on their desktop computer system that enables technicians to remotely connect at any time without them being there at the computer to see what is happening.
Although we can't currently fulfill the remote pc support software feature you specified, our remote pc support software system can help make the other remote pc support software system work better for and additional online remote pc support functionality to your company. Our system has some great features to help provide remote pc support to clients and end -users on the web. One of the best features is that your can change your configuration at any time without having to buy another program each time you change service providers or want to provide online remote support from another network or computer.
If the customer is behind a proxy or
had outbound ports blocked on the network then it will prevent the remote pc
from connecting for support. In such cases and for better results overall,
you can switch to port 443 (which the https port). This port with port 80
(http) are commonly left open even when the admin of the network has blocked
We don't make this the default port because it is more
difficult to configure on routers/firewalls but we do have users who have
configured successfully for
remote support. What often makes port 443 more more difficult to
configure is the fact that many routers/firewalls use this port for
management. So the port used for management needs to be reconfigured to a
different port or management using https needs to be disabled thereby
freeing up 443 (https).
Suffice it to say that without online remote desktop support software, online remote desktop support would have a very difficult time existing. The advent of online remote desktop support software was changed the computer desktop and server support industry. With the proliferation of do many version ad selections of said software, computer and application technicians or support specialists have a choice to select from. Online remote desktop support software comes in various shapes and sizes, many of which can be quite costly but do have incredible reputations and features for usability and robustness for pleasant technical support experiences by the end-user or client.
Desktop Support on the Web
Advantages of Providing Desktop Support on the Web
When users are in their corporate offices, whether the company is a large enterprise or a small to medium business, having their applications and computer desktops or laptops running efficiently is important to the overall goals of the firm .Often, corporation have their own IT department and help-desks to provide the computer users of the organization fast tech-support and limit down time. In other cases, the IT support is outsourced and in which case desktop support on the web provides the fastest means for providing desktop support. The company providing the support is usual a managed services company that accepts support tickets from these company for whom they manage. The server and network infrastructure is also managed by the service company. The user desktop are access remotely through the web. Desktop support on the web requires the end-user's computer desktop or other dives such as smartphones or tablets to be connected and online. The user initiates the connection and then then tech-support provided by the outsourced IT department gains remote control access of the users computer. They are then able to fix software issues, re-install or update applications and drivers. By using online desktop support on the web they are even able to run firmware and operating system updates like Windows updates.
Desktop support on the web is typically accompanied by software for desktop support on the web. Software for desktop support on the web is used by many manufacturers of computer hardware and desktop. Manufacturers such as Dell, IBM, HP/Compaq , Asus, App and more. All these manufacturers provide customer portals to assist the users of their product find answers to their questions. Since most of the manufacturers have a large number of products from servers, to desktop computers, PC system, and servers, their support and assistance available from the web is extensive. Their driver support is database driven with indexing and searches to make find answers easier for even the average computer user. Software for desktop support on the web is also used by many organizations that don't produce or manufacture the products but conditionally provide support. The types of companies are usually outsourced information technology service providers and managed services technical support and monitoring companies. They provide a vital service to their clients and customer. One of the most common methods for providing support to their client is y using software for desktop support on the web, software for computer support on the web and software of PC support on the web. These support organization provide support for numerous manufacturers. Manufactures such as Dell, HP, and IBM, just to name a few .The remote support components are indifferent to the manufacturer or brand used by their clients. Managed services organizations are mainly concerns with providing computer support. Support through the web is especially important for these organizations.
Desktop support on the web enables the outsourced IT company to provide support as if they were present at the office in which the user is working from. This is a key advantage over staffed tech-support. With support software that works through the web. The help-desk and support staff can be located anywhere in the world. They have a online connection for online remote desktop sessions. The only requirement is that the system they are looking to access remotely is online and on the web. 4RemoteSupport provides software for desktop support on the web. Tech-support and remote users who need support connect to a web-site with a browser and start their remote desktop connection online.
Remote Support Software
Affects of Remote Support Software
The affects of remote support software's use in the enterprise can be summarized with a few simple words. The primary justification for acquiring remote support software for internal or external use can be the immediate positive response received from the users who are being supported. There are few if any companies, small or large, that do not have an application for remote support. Many in fact will have more than one application for remote support. Microsoft for example has their own product, Microsoft Assist, and yet I have seen Microsoft product professionals provide remote support through the web using other products. The primary reason for this will be that most large enterprise level or support departments will have more than application software for remote support. Remote support software enables the obvious when it comes to trouble-shooting and remote assistance. It provides faster user assistance for small and large computer issues. Without remote support software or other application that will grant remote access and control to a technical support agent, the support profession or pseudo T person would have to go to the physical location of the computer which was having the problem and start trouble-shooting it once present. With online remote support software the support person can work from any where on the network and internet and have full screen-sharing remote control access. Remote controlling computers on the LAN affords more options in terms of desktop applications for remote support .Desktop applications for remote support or in other words remote support software that is installed permanently on the users desktop has more options and also there are more options for screen-sharing applications.
Cost benefits of remote support software
Remote support software unarguably reduces support costs. Free remote support software for desktop remote control on the LAN is less available that web based applications for remote support and screen sharing remote assistance. The reason for the disparaging range in costs between support software that is installed on the desktop with an uninstaller and tits counter part that is mainly web based is the amount of code and application engineering required for each. Desktop support software that is installed on a computer desktop in an enterprise setting and under a domain or authoritative control of a local LDAP or RADIUS server will also have more options that it internet based counter part. The web based remote support software option usually has for the initial connection or interfacing between technical support and the end-user, a browser. Most modern web browsers are supported for most all applications for remote support. Some providers of web based online remote support software have maintained backward compatibility with older browsers such as Internet Explorer 5, 6, 7, 8, 9 and Chrome versions that are older than a few versions back. It is difficult for developers to maintain support for older browsers as browsers are updated and released they become more powerful and contain features and capabilities of the latest trends and IEEE Task force approved technologies. Remote support software that is deployed with group policy on a corporate network or Enterprise network will contain remote control and remote access capabilities. These features are available in web based remote support software for online remote support. Computer remote control online is not the only aspect of local desktop installed remote support software that in some cases differentiates remote control support software installation. There are other features such as domain authentication that remote support software software based form the Web will not have as a default standard.
Remote support software influence on Customer relationships
Without extensive deep analysis, is it fairly straight forward to recognize how remote support software can influence customer relationships. The influence is positive and clients see their support ticket and computer trouble be more quickly addressed and resolved. The resolution time between the time a support incident was submitted and logged to the time before the problem is resolved is astoundingly faster than years past. The proliferation of remote support software for online desktop support has come about over the past decade with the increased number of managed services companies and hosting service providers. Standard desktop applications have been moved to hosted services. Desktop applications as simple as Microsoft office which once filled local networks as a basic productivity app. even Microsoft hosts their main Office application suite. Although emailing hosting is nothing new with the increased usage of Microsoft Exchange and the development of technologies to permit Outlook connection over the web both securely and with reliability, Email hosting has dominated and was one of the first server side applications and services which seen the largest growth in the hosted world. Support can be hosted too. Once each company kept a small information technology staff. Other would use a person or small company that would help them with their more major computer problems and server issues. These small independent persons developed in to managed services companies. With the increased number of these independent, once known as consultants, came the increased usage in remote support software. The most crucial aspect of remote support software is :
Online remote support software has enabled the single or two person small computer support company to evolve into larger companies providing remote support and other services such as remote data backup. The main issues prior to the use of remote control software was that these smaller companies that provide information technology support could not properly support their users once they took on more than a handful of customers. The reason for this is basic logistics, they could not be in many places at once. Remote support software and increased reliability in web based technologies in general has helped the small information technology company develop and grow past a very small size and still provide their customer with the best support as if they were still present on-site.