Remote Support Software
Online	Remote PC Support

If you need to support end-users or customers over the web then you need remote support software. A remote support solution is about getting to a remote computer quickly to solve problems to keep the user functional and productive. In today's business environment there are very few professional occupations that don't require the use of a computer desktop to provide a job role.

PC Remote Support Software

Thank you for taking the time to look at our site and consider our pc remote support software service.

Additional information. If it's not too much trouble, could you please ping our web site and send me back either a screen shot of the results or a copy and paste of the command output.

This is the first time ever this issue has ever been seen or mentioned but I'm glad you let us know. Could you please also try again today. This could be caused by so many things it will be difficult to pin down. It seems more like a network problem but possibly could be server side issue too under the category of utilization.

Our tester just sends a single TCP packet and it either get a single reply back or not. That's all it does and take under several seconds - usually a second or less.

If the customer is behind a proxy or had outbound ports blocked on the network then it will prevent the remote pc from connecting for support. In such cases and for better results overall, you can switch to port 443 (which the https port). This port with port 80 (http) are commonly left open even when the admin of the network has blocked outbound traffic.
 

Remote Support
 

We don't make this the default port because it is more difficult to configure on routers/firewalls but we do have users who have configured successfully for remote support. What often makes port 443 more more difficult to configure is the fact that many routers/firewalls use this port for management. So the port used for management needs to be reconfigured to a different port or management using https needs to be disabled thereby freeing up 443 (https). 

The other thing that could cause this is software running on the remote pc computer although most security software that blocks outbound connection usually pop up a message to the user asking them if they would like to allow the program to connect to the Internet ( I assume if the user saw this they would have told you but then again, some users miss such pop up messages and leave the tech uninformed. ) At this time with this version of our pc remote support software system, your user page does not have to remain open once your remote desktop viewer is running on the task bar. 



We would really like to adjust the script that's run for the test for remote support but it's unknown yet what to change to correct it. The test script is server side and not a "pop up" although the test button is a form that calls the script which runs and sets a flag to display on the user page. We use no pop-ups for any of the functional components of our site and system, but perhaps this is a pop-up blocker that's stopping the script. I hate to ask this of you but can you investigate all installed blockers and turn them off temporarily to see if it's the cause?

I hope some of this information helped. If you need help switching to use port 443 please let us know.

 online remote desktop support

   
 

Online remote desktop support is one of the greatest tools to have come out of the greatest era of technology growth to sweep the country, Canada, and the world. Online remote desktop support has enabled technical support staff and helpdesks and computer consultants to increase their profits and revenue. By allowing pc remote access and desktop remote control with keyboard and screen viewing through the internet, technical support can be provided much faster. This translates into higher revenues and lower operating costs. Online remote desktop support software has paved the way for may computer technical support and information technology consulting firms to be created and prosper in a very competitive environment of computer desktop support.

 online remote desktop support software 

   

Suffice it to say that without online remote desktop support software, online remote desktop support would have a very difficult time existing. The advent of online remote desktop support software was changed the computer desktop and server support industry. With the proliferation of do many version ad selections of said software, computer and application technicians or support specialists have a choice to select from. Online remote desktop support software comes in various shapes and sizes, many of which can be quite costly but do have incredible reputations and features for usability and robustness for pleasant technical support experiences by the end-user or client.

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