Remote Support

4remotesupport.com provides on-demand remote support software, accessible from the Internet, for

desktop remote control support on the LAN, WAN & Internet through firewalls.

We ourselves have our beginnings in the IT technical support field and still do to a large extent. We know and understand directly the benefits that online and on-demand remote support PC remote control software brings.

                         We know your pain . . . we've been there too.

Troubleshooting over the phone was just not the way to proceed and driving to a customer's site to cure relatively simple problems was very wasteful on multiple levels.  There were many times the customer was simply hours away or in even worse cases, hundreds even thousands of miles away in other countries.  Those were some very long troubleshooting over he phone sessions.

We shopped around for online PC remote control support software solution to help us deliver remote support from the web and found the prices were just shocking.  Some were charging one, two, even three thousand dollars annually for a single seat or license. Some vendors also charge for bandwidth usage as well.

Since so many "boutique" versions of on demand computer remote support solutions were so cost prohibitive (expensive), we went ahead and built our own online and on-demand desktop remote support software solution. 

We've made our solution for computer remote support available to all other technicians around the world.  We've also made it affordable and full service which means there's nothing you need outside of an Internet connection. No server hardware, no website to place links or create URLs (unless you prefer to - we have options for that also), no fighting with email filters. We provide  the tools required to deliver the software online and on-demand anywhere to virtually any remote computer for remote control support.

As would be expected, customer satisfaction increases tremendously when response times shorten and time required for problem resolution does as well. Fellow employees who were not in the technical field also benefited when we put together 4remotesupport.com's service for remote support. We began using it to remotely support our own end-users. We still use our own service on our LAN, through our private WAN, VPN tunnels, MPLS network, and of course over the Internet.  Other techs also found our remote support software invaluable since more veteran technicians were able to help "the new guys" when they got stuck on a problem out in the field.

We know remote tech support software and the technologies that company networks are built upon - we install and support software and hardware too. We have many, many years of experience installing, configuring, and integrating all types of IT hardware and software from numerous vendors. 

We hope you take advantage of the 10 day evaluation to try our remote support service offering and find the service valuable and worth purchasing.  There's no credit card required for evaluation.

Please feel free to contact us via email or phone:

Support and General Questions:

Email: 4Support@4RemoteSupport.com

Phone: 1-484-377-5039

Fax: 1-413-723-7318    

Sales Inquiries:

John West

Email: 4Sales@4RemoteSupport.com or John.West@4RemoteSupport.com

Phone: 1-484-377-5039

Fax: 1-413-723-7318

Web Site and Administration:

David Lee

Email: 4Admin@4RemoteSupport.com or David.Lee@4RemoteSupport.com

Phone: 1-484-377-5039

Fax: 1-413-723-7318

Thank You,

  4RemoteSupport.com Team