As improvement are made to our
pc remote support
software, so to are advances taking place in our
support area for help and answers to questions.
We are building our remote support member help area as we're constantly trying
to improve the PC remote control for desktop remote support service we provide to you.
Software for desktop
remote support is software that lets you save
time and money by connecting to your end-users or clients
through the web and provide support to computers through the
web without having to travel to other offices or spend hours
on the phone.
The remote computer user just wants the problem
solved. Without their desktop or the applications that are
on the desktop to let them be productive they can't work.
Remote support software let's technicians get to the
problem quicker to save the desktop user from valuable
downtime. They also would much rather prefer to have a pc techs take
care of the problem too rather than following instructions
over the phone.
PC Remote Support
software saves them time too as they don't need
to stay on the phone troubleshooting or diagnosing computer
problems witch they know nothing about.
It will include a Frequently Ask
Question list/Knowledge Base. If you have any computer
remote control support questions, we'll be very happy to
answer them and assist you. Our service is used throughout
the world not just the US or Canada. We can be found in use
by support organizations in Australia, Canada (great
Canadian tech support following), The UK (United Kingdom,
Britain). Ireland, Most all of Europe, new Zealand, Germany,
Norway, Finland, Switzerland, France (the French) , Iceland
has México (Mexico) the list too, Mexico, Argentina, Brazil
(many other south American countries).
We very much apologize for any inconvenience.
For questions on how to setup port
forwarding on your router, gateway or firewall, for now please
see the device manufacture's web site.
Although a modified version of VNC
is used, it works almost exactly as the unmodified version with
some features unavailable and some predetermined defaults set.
The features that are unavailable are such because there's no
installation required. To keep the process simple for end users
you are supporting remotely, we've eliminated the need to have
to run an installation.
Software for desktop remote support is a fantastic tool
for providing
online computer remote support to users who work from
home and connect tot he corporate network through VPN
tunnels or other means to get to their office documents and
other files. Remote desktop support software provides the
means and the reach for technical support staff to engage an
end user for a support session. Other uses for remote
desktop remote support software are for showing a user a
software application feature or for training.
When to use
the IP Address of your computer
(Network diagrams will related to remote computer access for
computer remote support will be made available in the near future
for your convenience)
On your configuration page, use the current IP address of your
computer and not your router/gateway/firewall if:
- If your using this service on a network where your system
and the computer system you're trying to remote control are both
part of, such as a LAN.
- If your using this service on a network where your system
and the computer you're trying to remote control are both part
of a corporate WAN.
An example of a corporate WAN is where a company or organizations
s has two or more offices interconnected via dedicated circuits
such as a T1s, leased lines, or Frame Relay. VPNs also
fall into this category so long as the VPN is "up" between the
computer your trying to desktop remote control and the network your
on. In such cases as those just described, you just set
the IP address in your member profile to the IP address of your
computer and not the address of your external router/gateway.
- If your using this service and your computer is directly
connected to a cable modem or DSL modem (or ISDN modem for our
members in other parts of the world) with no router in between
and you have a public IP assigned to your system automatically
from your ISP.
If you have any questions
concerning
online computer remote support or
pc remote support, we'll be
very happy to answer them and assist you. Please email support
at
4Support_at_4remotesupport.com.
Compared to other system in our category or a similar one
in nature to our online
pc remote support system, we don't look to charge our
users additional fees for providing remote support to their
remote customers, Other services try to charge for bandwidth
usage or count remote support sessions that a tech account
or the
pc remote support. PC remote support shouldn't have to
measured or metered in any way. People who have worked in
the tech support or computer support industry know that
there could be a computer problem at any given moment and
many times there could be more than one issue occurring at
one time. To be able to guess the number of calls a tech
group will get requiring
pc remote support to aid in resolving those issues
within a given time can be grossly miscounted.
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