For remote support: a dynamic and versatile remote support software solution. It's more than a tool or utility for providing remote pc support on a single network. It's a method for delivering pc remote support software to online computers connected to the Internet from any network anywhere in the world. Get remote access and remote control of desktops over the web for support in seconds. Problems that used to take long amounts of time to diagnose and troubleshoot remotely over the telephone can now be solved remotely via desktop remote support software that's accessible over the web from virtually any pc anywhere connected to the Internet.
Remote support includes remote desktop access and remote PC control of computers and servers through the web. Remote support can assist in making your support company and IT consulting firm more profitable by allowing your staff of skilled technicians spend more time accessing and helping users through the web quicker. Remote support has a fast ROI and the results of it's use are seen very quickly.
Your users can be hundreds of miles away working on their computers when suddenly they have a problem that requires pc technical assistance. If you don't own on-demand pc remote support software, or a direct connection to the network or computer with static local area network legacy remote control software, the first option would be to try and solve the problem over the phone. Talking your user through the steps you would do if you were on site to solve the problem. With remote pc support software, you could just access the desktop remotely and using by using on-demand remote control, troubleshoot the computer problem yourself in minutes saving countless amounts of time over a short period.
PC Remote support helps reduce or eliminate the need to provide remote support over the phone. Because the option after over the phone remote tech support is to drive or commute to the remote office. This option is also time consuming and in some cases the travel expenses could be taxing on a support department's budget or small staff.
One of the greatest advantages of pc remote support is the amount of time that can be saved providing computer technical support. Help desks use it so why can't you. Helpdesk software can be very expensive and if you or your organization is on a tight budget, we have the remote support solution for you. It's online, it's affordable, and it gives you the tool to provide remote desktop support software to end-users anywhere on the web to solve the daily software and desktop problems fast with no commuting and no troubleshooting over the phone. Compare our cost with others - it's value is in the viewing. Try it for a no obligation trial period. and see for yourself. Remotely access and remote control an unlimited number of computers over the web online and on-demand anywhere and anytime.
Be more competitive in the support industry. If your lagging behind the competition trying to resolve computer problems faster and better than they are to win or keep business, then you need an edge. Online computer remote support software will allow you to provide on-demand remote desktop support software over the web anytime anywhere. Email a link for support to your user and in les than a minute you could have remote control access to their computer to provide remote pc support online and solve desktop problems remotely. An elaborate helpdesk solution will be to expensive and a budget breaker. You just need to get in and get out fast. You know your customer and just want to help them with their desktop problems quicker than your competitor will. Supporting computers remotely gives you the edge you need in your support business or your daily network administrator tasks.
Tech support over the web can be implemented using a simple form of desktop remote support software. Achieving remote control of an computer over the internet first requires access to the desktop. The access can be gained through the web with using a hosted server solution that implement automatic download of remote control software to the remote system.
pc remote support through the web is a great technical support tool and application. It enables computer and server support technicians and applications specialists and software developers get remote control of desktops and server through the web to provide their clients support. Web based access and remote access to computers for remote control support can provide an organization with a great tool for remote technical support and for getting to problem resolution faster than can normally be accomplished using traditional computer and server technical support.
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|4RemoteSupport provides a web based remote access for remote control solution consisting of software for remotely controlling desktops, laptops, servers online through web. Internet based pc remote access for web based pc remote support . Remotely access computer via an Internet connection. 4RemoteSupport's web based service works with any type of internet access, low band-width DSL or dial-up or broadband Internet access is acceptable for remote support connections. The remote user only needs a web browser to initiate a desktop connection Remote support of remote computer systems for diagnosing and configuration updates or for training users on installed applications. Web based software for remote desktop control and support can provide additional features such as computer management, not just remote control access. Once the remote computer is accessed over the network, an inventory can be taken of both hardware and software. Software issues, driver issues, and updates can be performed remotely over a network, local network or through the web. 4RemoteSupport has a reconnect feature that reconnects the remote computer to the tech-support viewer through the Internet in the event there is a disruption in the network connection.|
When users are in their corporate offices, whether the company is a large enterprise or a small to medium business, having their applications and computer desktops or laptops running efficiently is important to the overall goals of the firm .Often, corporation have their own IT department and help-desks to provide the computer users of the organization fast tech-support and limit down time. In other cases, the IT support is outsourced and in which case desktop support on the web provides the fastest means for providing desktop support. The company providing the support is usual a managed services company that accepts support tickets from these company for whom they manage. The server and network infrastructure is also managed by the service company. The user desktop are access remotely through the web. Desktop support on the web requires the end-user's computer desktop or other dives such as smartphones or tablets to be connected and online. The user initiates the connection and then then tech-support provided by the outsourced IT department gains remote control access of the users computer. They are then able to fix software issues, re-install or update applications and drivers. By using online desktop support on the web they are even able to run firmware and operating system updates like Windows updates.
Desktop support on the web is typically accompanied by software for desktop support on the web. Software for desktop support on the web is used by many manufacturers of computer hardware and desktop. Manufacturers such as Dell, IBM, HP/Compaq , Asus, App and more. All these manufacturers provide customer portals to assist the users of their product find answers to their questions. Since most of the manufacturers have a large number of products from servers, to desktop computers, PC system, and servers, their support and assistance available from the web is extensive. Their driver support is database driven with indexing and searches to make find answers easier for even the average computer user. Software for desktop support on the web is also used by many organizations that don't produce or manufacture the products but conditionally provide support. The types of companies are usually outsourced information technology service providers and managed services technical support and monitoring companies. They provide a vital service to their clients and customer. One of the most common methods for providing support to their client is y using software for desktop support on the web, software for computer support on the web and software of PC support on the web. These support organization provide support for numerous manufacturers. Manufactures such as Dell, HP, and IBM, just to name a few .The remote support components are indifferent to the manufacturer or brand used by their clients. Managed services organizations are mainly concerns with providing computer support. Support through the web is especially important for these organizations.
Desktop support on the web enables the outsourced IT company to provide support as if they were present at the office in which the user is working from. This is a key advantage over staffed tech-support. With support software that works through the web. The help-desk and support staff can be located anywhere in the world. They have a online connection for online remote desktop sessions. The only requirement is that the system they are looking to access remotely is online and on the web. 4RemoteSupport provides software for desktop support on the web. Tech-support and remote users who need support connect to a web-site with a browser and start their remote desktop connection online.
The affects of remote support software's use in the enterprise can be summarized with a few simple words. The primary justification for acquiring remote support software for internal or external use can be the immediate positive response received from the users who are being supported. There are few if any companies, small or large, that do not have an application for remote support. Many in fact will have more than one application for remote support. Microsoft for example has their own product, Microsoft Assist, and yet I have seen Microsoft product professionals provide remote support through the web using other products. The primary reason for this will be that most large enterprise level or support departments will have more than application software for remote support. Remote support software enables the obvious when it comes to trouble-shooting and remote assistance. It provides faster user assistance for small and large computer issues. Without remote support software or other application that will grant remote access and control to a technical support agent, the support profession or pseudo T person would have to go to the physical location of the computer which was having the problem and start trouble-shooting it once present. With online remote support software the support person can work from any where on the network and internet and have full screen-sharing remote control access. Remote controlling computers on the LAN affords more options in terms of desktop applications for remote support .Desktop applications for remote support or in other words remote support software that is installed permanently on the users desktop has more options and also there are more options for screen-sharing applications.
Remote support software unarguably reduces support costs. Free remote support software for desktop remote control on the LAN is less available that web based applications for remote support and screen sharing remote assistance. The reason for the disparaging range in costs between support software that is installed on the desktop with an uninstaller and tits counter part that is mainly web based is the amount of code and application engineering required for each. Desktop support software that is installed on a computer desktop in an enterprise setting and under a domain or authoritative control of a local LDAP or RADIUS server will also have more options that it internet based counter part. The web based remote support software option usually has for the initial connection or interfacing between technical support and the end-user, a browser. Most modern web browsers are supported for most all applications for remote support. Some providers of web based online remote support software have maintained backward compatibility with older browsers such as Internet Explorer 5, 6, 7, 8, 9 and Chrome versions that are older than a few versions back. It is difficult for developers to maintain support for older browsers as browsers are updated and released they become more powerful and contain features and capabilities of the latest trends and IEEE Task force approved technologies. Remote support software that is deployed with group policy on a corporate network or Enterprise network will contain remote control and remote access capabilities. These features are available in web based remote support software for online remote support. Computer remote control online is not the only aspect of local desktop installed remote support software that in some cases differentiates remote control support software installation. There are other features such as domain authentication that remote support software software based form the Web will not have as a default standard.
Without extensive deep analysis, is it fairly straight forward to recognize how remote support software can influence customer relationships. The influence is positive and clients see their support ticket and computer trouble be more quickly addressed and resolved. The resolution time between the time a support incident was submitted and logged to the time before the problem is resolved is astoundingly faster than years past. The proliferation of remote support software for online desktop support has come about over the past decade with the increased number of managed services companies and hosting service providers. Standard desktop applications have been moved to hosted services. Desktop applications as simple as Microsoft office which once filled local networks as a basic productivity app. even Microsoft hosts their main Office application suite. Although emailing hosting is nothing new with the increased usage of Microsoft Exchange and the development of technologies to permit Outlook connection over the web both securely and with reliability, Email hosting has dominated and was one of the first server side applications and services which seen the largest growth in the hosted world. Support can be hosted too. Once each company kept a small information technology staff. Other would use a person or small company that would help them with their more major computer problems and server issues. These small independent persons developed in to managed services companies. With the increased number of these independent, once known as consultants, came the increased usage in remote support software. The most crucial aspect of remote support software is :
Online remote support software has enabled the single or two person small computer support company to evolve into larger companies providing remote support and other services such as remote data backup. The main issues prior to the use of remote control software was that these smaller companies that provide information technology support could not properly support their users once they took on more than a handful of customers. The reason for this is basic logistics, they could not be in many places at once. Remote support software and increased reliability in web based technologies in general has helped the small information technology company develop and grow past a very small size and still provide their customer with the best support as if they were still present on-site.