For Remote Support - News and Updates http://www.4remotesupport.com/ 4RemoteSupport.com Service News and Updates en-us http://www.4remotesupport.com/4-remote-support-news.xml On-demand Remote PC Control Service Now Includes Downloadable Executable Fast on-demand computer remote control software for web-based remote desktop support online just got even better.   We have just added an executable version of our on-demand remote support software. The program file is available for download from our customers account profile page. Evaluation account holders also have access to the remote support software program. This remote support program lifts the Java VM requirement on the remote desktop system. It's available for download from our customers profile page and, just as our automatic download enabled network configuration changes at no cost, so does our executable version. This update also makes available other support tools like sending the remote support program via email. It also enables our customers to setup links on their own web-sites for their end-users and customers to download support software for on-demand pc remote control support on the web. We never charge for bandwidth usage, there's no hardware or specialized remote support servers to buy and maintain, and there's NO need to spend thousands of dollars per license or seat plus yearly software maintenance fees. Remote control and support multiple remote desktops on-demand simultaneously (at the same time). Try it free now! There's nothing to lose. http://www.4remotesupport.com/4content/remote-support-software-news.php Sat, 11 Feb 2006 06:23:58 GMT Remote Computer Control Software Reliability of automatic download has been improved when used by slower desktop computers. The automatic download of remote desktop control software over the web was improved with a timer adjustment. This adjustemt was applied as reports of slower computers would require a second download to connect. http://www.4remotesupport.com/4content/remote-support-software-news.php Sat, 25 Mar 2006 06:23:58 GMT Remote Desktop Control Software Developement for a new improved version of remote support software for computer remote control on the web has begun. Designing a system to remove the requirement of port forwarding to remote control desktops on the web is in progresss. Along with automatic download of on-demand remote desktop control software over the web was improved and the addition of an online executable version, a non port forwarding version of our remote support software service is underway. http://www.4remotesupport.com/4content/remote-support-software-news.php Thur, 06 April 2006 06:23:58 GMT Remote Support Software A new feature for our online remote support software has been recently added. The feature consists of giving our users the ability to send a remote support link to their users. The remote support link is sent directly from our users profile page while logged into their account. The link, once received and clicked on by the end-user, will open a browser and load our remote support connect page. At this point the end-user just needs to click the connect button as a confirmation that they want to give the technician remote control of their desktop computer. This is a great tool to add for remoteley supporting users because it eliminates the step of having to walk the end-user to accesing a web site first. http://www.4remotesupport.com/4members/send-support-link.html Sun, 11 June 2006 06:23:58 GMT Remote Desktop Support Software A minor timing issue was resolved and corrected. When 4Support.exe, the small downloadable program available for placing on personal or company web sites to provide users remote tech support, was run and the incorrect support id was entered, the window would display too long. The program window would show on the remote desktop for about 20 seconds which is much too long. It has been shortened to about 5 seconds. We're looking to release another update to our remote it support program. This update include asking the remote desktop user re-enter the tech support id if an incorrect support engineer id is entered. Currently, the program must be re-download and run again for remote pc support. http://www.4remotesupport.com/4serviceinfo/4conten_blank/remote_support_software_howitworks.html Sat, 17 June 2006 06:23:58 GMT Remote Support Software - Changed login method used by remote users. Changed the method end-users login for support. Instead of using their engineer's email address, they now use a unique viewer ID that's assigned to all of our users upon registration. Switching from email addresses to id numbers, the number of typos entered by remote desktop users should decrease tremendously. This update was completed in August of this year and feedback has been very positive. All users thought that it will and has simplified the process. http://www.4remotesupport.com/4content/remote-support-software-news.php Thur, 26 Oct 2006 06:23:58 GMT Remote Support Software - Major Service Update to Include File Transfer. Nearing completion is a service update that would add file transfer, chat, and screen scaling to our remote support solution . This will be a great supporting feature addition. Many of our users have been requesting this and we've been working hard to deliver it. To go along with this great news is more good news, the service price for our current users will not increase and support is still included. http://www.4remotesupport.com/4serviceinfo/4conten_blank/remote_support_software_productinfo.html Thur, 26 Oct 2006 06:42:58 GMT Remote Support Software - File Transfer Is Now Available in Beta Format. For the same price, our existing users have the file transfer feature included in our service to them. This is a major service update and is offered currently in "beta" format as we are still working out only minor bugs. It will soon be rolled to a non beta version. For those who prefer the original system, they have the option during login to select which version they prefer to use.
As with our original version, sending a remote support email link to their end-users is still available as a supporting tool. Our users can remotely support as many remote computers as they need to with NO additional charges of any kind. They can still change the computer they're doing remote support from as often as they need to without worrying about licences or getting charged any fees. http://www.4remotesupport.com/4serviceinfo/4conten_blank/remote_support_software_productinfo.html Thur, 26 Oct 2006 06:42:58 GMT Remote Support Software - Viewer must be tested by each user. We've added some code to our users' pages that requiers the viewer to be tested before they can actually try to support remote users. This was done to make the system easier to understand, although it's simple to operate, required the user to test first will make the remote sessions more user friendly and decrease user preparation login time.
New evaluees will have this requirement placed on their account and once the account has been tested properly, it's recorded in our database so they don't have to perform this action again prior to having to remotely assist their end-users. Current users of our system don't have to perform this step since they are actively using our remote support solution successfully. http://www.4remotesupport.com/4content/pc_remote_support_software.html Thur, 09 Nov 2006 06:42:58 GMT Remote Support Software - Firefox Browser Compatibility Remote Support Software: We made made some code changes on our users' pages to make have them be more compatible with FireFox 2.0 browser's. Links and base URL code had to be modified just slightly to make up for Firefox's differences in rendering html code. We've added some code to our users' pages that requiers the viewer to be tested befor they can actually try to support remote users. In addition, there's a floating message box that moves down the page as the user scrolls to notifying them that features are disabled until there is a successfull test result.
New evaluees will have this requirement placed on their account and once the account has been tested properly, it's recorded in our database so they don't have to perform this action again prior to having to remotely assist their end-users. Current users of our system don't have to perform this step since they are actively using our remote support solution successfully. http://www.4remotesupport.com/4content/pc_remote_support_software.html Sun, 12 Nov 2006 06:42:58 GMT Remote Support Software - Compatible with all browsers. Remote Support Software : Our new beta version is a great success so far. Our current users are loving the new features and new users are enjoying the new release with no price increase. We had to make only few fixes since it was released to the public. The changes consisted mainly of browser compatibilities. Thanks to some valuable feedback from multiple long time users and evaluates, we were notified quickly and responded even quicker to make the code changes to to accommodate various browsers.
Our system supports the latest versions of Firefox and Internet Explorer (2.0 and 7.0, respectively). There are currently no outstanding issues related to browser compatibilities. All functionality is available and working flawlessly. We are also Vista ready too. There'll be more on the latest release of Microsoft's desktop platform in the coming weeks and months.
All users both new sign-ups and longtime users of system. Can remotely assist their end-users without having to concern themselves as which browser they may be using. We believe browser compatibility is very important to our users so they are not burdened with those details and can focus on just using the system for what it was intended to do. Provide a remote support solution to enable tech support professional and helpdesk staff assist customers and end-users. http://www.4remotesupport.com Sun, 18 Nov 2006 06:42:58 GMT Remote Support Software - Our new updated system is now the default for new users. Remote Support Software : With the release of our new support system, we had created a menu for our current users and evaluess to select the version to use. The option to choose the version was presented to each user at login and would allow current users to continue using the system they are more familiar with. As of December 7th of this year (2006), new user will not have the option to use the original version of our system. At login, they will be taken to the updated remote support system.
This decision was made in attempt to further streamline the process by which new users sign-up and start using the remote support solution right away. Our system supports the latest versions of Firefox and Internet Explorer (2.0 and 7.0, respectively). There are currently no outstanding issues related to browser compatibilities.
We've also added a very nicely crafted user page that provides the choices that each of users have to provide their clients and end-users support. We have an executable program that can be placed on web sites. Remote support email links cane be sent from our users' pages. A link is provided for our users for a simple copy and paste into one of their own web pages and of course logging in from our homepage for remote support is always available.
Our mission is to supply a remote support solution to enable tech support professional and helpdesk staff assist customers and end-users. http://www.4remotesupport.com Sun, 18 Nov 2006 06:42:58 GMT A desktop viewer options page addedd. Remote Support Software : Added an options page that enables our users to pre-set a color depth for the viewer before a remote support session starts. Another preset option is that the remote support sessions can begin without a toolbar and andwith a scaled window. These options acan be chnaged per support session but are startup defaults that can be changed through an added options page available to logged users of our system .
An option that is greyed out but soon to become and option for our users is to have the remote computer automatically connect to the viewer. This means that if a network connection is bad, the remote computer will re-connect automatically. http://www.4remotesupport.com Tues, 19 Dec 2006 06:42:58 GMT Added a autoreconnect feature for remote support sessions Remote Support : Added a feature that allows users to select wheather they would like to have their clients reconnect automatically if there's a network problem.
http://www.4remotesupport.com Tues, 23 Jan 2007 06:42:58 GMT Windows Vista Compatibility Remote Tech Support Software : Microsoft has enhanced the security features of IE7 and Vista. When IE 7 is run on Vista, the browser gets even more secure than when running on XP. Many software companies, as done each time there's a browser or desktop OS release, had make changes in their software packages and service offerings to accommodate the Microsoft's latest incarnation of the desktop OS and browser.
We have worked out most Vista issues in regarding the IE7/Vista combination. We have successfully tested and have had users also successfully run their viewers with the IE7/Vista combination. Firefox can still be used as a workaround to IE7 on Vista. http://www.4remotesupport.com Fri, 23 Feb 2007 06:42:58 GMT Branding Added - Use your logo or other image on our pages Branding at no additional cost - Remote Tech Support Software : We've added some basic branding that allows your clients and customers see your logo, or other image, on our web pages your users see when getting remote support for you.
Now, when your uses go to our site, or you've emailed them a remote support link, or were redirected from your website for remote support, they'll see your logo at the top of web pages they load. Add your address, phone number, or contact information all on a nice sizes jpeg file. Uploading is easy and your image can be changed at any time from your user page. http://www.4remotesupport.com Tues, 03 Apr 2007 06:42:58 GMT For Remote Support: A nagging IE specific feature resolved. A normal IE behavior when two (2) html forms and submit buttons are on one web page.
A feature in IE, not found in other browsers, had prevented end-users from using the enter key after entering their support tech's id number on our homepage to login for support. They had to click on the login button to continue. JavaScript was not used for this solution. Server side scripts were modified to overcome this limitation so now an end-user can enter the tech id and hit the enter key on their keyboard or click the button to continue to get support. Also, now when out homepage loads, focus is placed directly on the field for user to enter a support tech id. These changes, although seemingly minor, should help for a smoother remote support experience for the end-users and the tech trying to provide support remotely. Small changes such as this add up. With each new change or modification made, especially when driven by customer feedback, improves our service to the tech support community even more.

http://www.4remotesupport.com Sat, 20 May 2007 06:42:58 GMT Computer Remote Support : Client remote support software update. The client software that runs on the remote computer has been modified to ignore or disregard other computer remote control software applications running as services in the background on the remote desktop clients. Of course not all remote control programs affected the client but there was feedback from our users of two that did effect usage. The remote client computer and software, when connecting, would try to use the other software if were installed and running for the remote pc support session, in some rare cases and during testing use the the other pc remote control software version, or use several of it's program settings which changed the preffered settings set in the client on the remote computer. The configuration changes and update will be automatic and is in place already. New downloads of the client software to the remote computers will have the new remote support program update. http://www.4remotesupport.com Sat, 30 June 2007 06:42:58 GMT PC Remote Control Support : Client remote support software update. Added logging of remote viewer connections. We had requests to have the remote computers accessing accounts for remote support logged. This can allow for administrators of their web based remote support accounts to view activity occurring and connections being made. The log contains the IP address of the remote computer and from where is was started from meaning whether it was run from our executable or from a web-site login. Logged events go back thirty days and logged remote computer events are logged immediately for nearly real-time retrieval and viewing. http://www.4remotesupport.com Sun, 2 September 2007 06:42:58 GMT Web Based Remote Support : Client remote support software update. Added logging of various viewer actions such as access times and IP address changes. These events can tell administrators from were their web based remote support accounts are being access from. Since out service allows for dynamic IP address changes allowing for mobility of the tech support station and for changing the computer or network from which the remote support account is used, seeing viewer activity helps secure accounts and clients. Logged events go back thirty days and are up to the moment statistics as the events are logged immediately. http://www.4remotesupport.com Wed, 10 October 2007 06:42:58 GMT PC Remote Support Software : Client remote support software update. Added html code for coy and pasting into technician web-sites. The html code consists of a login form that can be placed on our customers' sites from which their client, desktop end-users or employees can go to start a remote support session. This means they don't have to come to our web-site but their own. The form, just as the one on our page works, accepts the "PIN" code or tech support ID number to start a web based remote support session with. A new web browser window opens with a page form our site that contains the session connect button. The remote computer user clicks on the connect button to start a pc remote control support session with tech support. http://www.4remotesupport.com Wed, 28 November 2007 06:42:58 GMT Online Remote Desktop Support : Improved Windows Vista Remote Client Support. With more service improvements scheduled and on the horizon, support for remote clients running Windows Vista operating system platform has been improved. Disconnects caused by UAC prompts have been reduced and in most cases completely eliminated. Maintain remote control of the remote client system even if the remote user has user access control enabled. http://www.4remotesupport.com Wed, 28 April 2008 06:42:58 GMT Web Based Remote Desktop Support : Secure Desktop Shortcuts Links Added. Our clients can drag and drop shortcuts to their desktops or other local folders. The desktop shortcuts are optional and allow our users to automatically login to their accounts and go directly to their user page "control panel". Optionally, they can take this automatic login a step further and login to their account and automatically test connectivity to their remote desktop viewer. http://www.4remotesupport.com Wed, 28 June 2008 06:42:58 GMT Web Based Remote Support : Support for Alternate System Drive Letter. Support for system drive letters on remote desktops other than the default drive letter of C:. Our support executable, 4Support.exe, was updated to version 2.04 and noe includes support for drive letter other than C:. Although the vast majority of remote desktops and servers have a system drive of C:, the defacto standard, there have been instances where remote computers are using alternate drive letters such as D:. This 2.04 update includes support for a remote computer to still get remote support without a C: drive. http://www.4remotesupport.com Mon, 27 Oct 2008 06:42:58 GMT