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The
first prompt requests the remote user to select what action the system
is to perform on
the file that will be downloaded. The file could be saved locally and
used for a future
remote support session with the client. The option to save the file and with which remote users is up
to you. The file if saved an run later will work the same as shown
on this page with the same Vista specific prompts shown below.
Click
Run or Open
(same
on XP or earlier)
There may
be a second similar prompt asking for a confirmation or permission to run the program.
They click
Run, Open, or Continue
(same on
XP or earlier)
When the
program Runs, the remote user will be prompted to enter your viewer id
number (this is required when the program is run regardless of browser or operating
system).
The remote
user must enter your viewer id (your viewer id is shown on your user
page).
Then click
OK to continue.
(same on
XP or earlier)
The
4Support.exe program then proceeds through its role to connect the remote user's desktop
to your viewer for
remote control access.
(same on
XP or earlier)
No user
input required ...
(same on
XP or earlier)
No user
input required...
(same on
XP or earlier)
After the
screen above is displayed, the program attempts to connect to you (you've already
started your viewer on your computer and tested your configuration like
the instructions state, right? ). Once
connected, you'll see the
remote desktop and have
remote control of their
computer.
Windows 8, 7
and Vista (as
does XP) installs with Windows Firewall installed and enabled. The remote
user will receive a windows firewall warning message. You'll
already be connected at this point even with this message and firewall
running. You will see the message too and be able to click Unblock
for the user if they have not done so already.
Click
Unblock (You'll already be connected at this point).
(same on
XP or earlier)
The end
user will
see the 4RS Client icon on the bottom right hand corner of their desktop
screen on the taskbar:
Before it connects it will be white and blue (or white/grey).
(same on
XP or earlier)
When connected it will be black and green.
(same on
XP or earlier)
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