YOU DON'T HAVE TO CONFIGURE ANYTHING ON THE REMOTE NETWORK'S EQUIPMENT. THIS APPLIES ONLY TO YOUR SIDE OF THE INTERNET CONNECTION FOR REMOTE PC CONTROL ON THE WEB.

Ports:

Applications running on TCP/IP open connections to other computers using something called ports. Ports allow multiple applications to reside on a single computer - all talking TCP/IP. Ports are another set of numbers AFTER the standard IP address. Applications often hide these port numbers to reduce the complexity of TCP/IP. Example: web services (HTTP) reside on port 80 by default. To reach this web site, you could type http://www.4remotesupport.com:80 into your browser. The number 80 is the default port number for the HTTP protocol so typing it is not necessary. There are 65535 available ports.

The settings you enter in your profile are stored in a database so they are "remembered" and then retrieved and used by the software that automatically downloads to the target remote desktop computer which you're trying to get remote control of to provide remote support over the Internet. You could change the port and IP address any time if your network changes. Times when your IP configuration may need changing is if you change your ISP, like going from cable to DSL or vise versa. Or you'd like to provide remote support from a different office or location. One of the great features of our system is that you aren't bound to a single IP address or network and thus you don't have to by multiple licenses or seats. You can provide remote desktop control on the web from almost any location with a single account.  

Port Forwarding:

A broadband router or other NAT application (like ICS) creates a firewall between your internal network and the internet. A firewall keeps unwanted traffic from the internet away from your LAN computers.  A ‘tunnel’ or "route" can be created through your firewall so that remote computers on the Internet can communicate to one of the computers on your LAN using a single port. This is handy for running web servers, game servers, ftp servers, video conferencing, and for online desktop remote support software. This is called port forwarding. One of your computers could run a web server (port 80) while another computer could run an FTP server (port 23) - both on the same IP address. For computer remote support purposes, the port forwarding is for your end-users' software to connect to your Viewer that's running on a computer connected to the LAN.

On your profile page, you input your Public or Internet IP address in the IP address field. The port forwarding to enable the online remote control software is only required to be done once and only on your side. TCP data passing through the port you selected and entered in the port field on your profile page is forwarded to your computer through the router. When supporting remote computer systems on the LAN, private WAN, or through a VPN, you use your computer's private LAN address and port forwarding isn't required.