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On-demand Remote Support Software

 
 
 
How Your Clients or End-Users Connect for

Remote Support

 
 

 

 

Your remote end-users or customers can get support from you by:

 

   

 

   

Put a link on your web site for your users to click on. When clicked, they are brought right to the connect page. Use the same URL link used in the emailing option. This method will also not require your end-users or clients to enter a tech number or code of any type.

 
     

Place our exe file on your web site for your users to download and run or link to the exe file on our site from your server. When the exe is run, your users will be prompted to enter your tech number (viewer id number).

 
     

Add a form on your site for your users to start a session from as described and shown below.  The code is provided for you to copy and paste into one of your html files. (See Below)

 
     

Logging in for support through our homepage. They login for remote support by entering your viewer id number in the form on our homepage and click login. Upon doing so, the next page will have a connect button which they click to initiate the download and connection.

 
     

You can email a remote support link from your user page or by using your own email program.  This method does not require your clients to enter a code unless their computer doesn't have Java. Users without Java installed will be presented a link to click. The link is like any other web download, they click to download, they are prompted to Save or Run, they should choose Run. When the program runs, it will prompt them to enter your tech number (viewer id number) to proceed.

 
     
     

 

Return to your user page


 

 

Methods you can use for your clients and end-users to connect for support.

 

 

 

Your customers or end-users can initiate a remote support from our homepage or a page on your site. They only need to enter your viewer ID number and click on the login button.

 

They just enter your viewer id (support code, PIN) in the form field on our homepage or yours.

Remote Support

 

The html code below will provide you with a form similar to the one shown above with functionality like our homepage's form. Modify the colors, fonts, and even apply style sheets to match your sites look and feel.  

 

You can place the following code on your web site rather than a direct link. 

 

The user must know the code number - your desktop viewer id number, to enter before they are able to connect to you for remote support. If an incorrect id is entered, the user will return to the page on your site the form is located on.

 

 

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A remote support email can be sent to your user or client from our site:

Click here to email a remote support link from our server.

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Have your users open a browser and go to your web site to initiate the session:

 

The following URL can be placed in a html page on your web server or sent using

your desktop email program like Outlook:

 

 

          

 

 

 

 

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Have the remote user download the remote support executable program from your site:

 

Well, well, well, its the NEW version you want then."); echo("remote support download "); echo(" "); echo("Click here"); } else{ echo(" Click here "); } ?> to download a copy of the remote support executable program to place on your web server.

 

When the program is downloaded and executed for remote support by your end-user or customer, they'll be prompted to enter your viewer id of . Your viewer id can also be found on your user page.


Sorry, the system is disabled and the executable is unavailable for download until you have tested your viewer successfully at least once using the Test Viewer button in Step 4 on your user page.

Also note, if your end-users login for support through our homepage, they will receive a message stating you have not completed the setup of your account.

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With your remote support account, you're permitted to remotely access for remote control an unlimited number of remote computers on the Internet to provide remote assistance online to users anywhere. Even remotely support multiple computers at the same time.

 
 
 
   
     
On-demand remote support software