Online PC remote control for support.   December 3, 2008

Remote Support Software

For Remote Support
 Main
Home
 Evaluate/Purchase
Try it 4 Free
About Trial Period
Purchase
 Products & Services
Product Info
Pricing
How it Works
Features & Benefits
 Support
Help & Support
Password Reminder
 Login Access
Login 4 Support
Tech Login
 Earning Opportunity
Referral Program
 Company/Site
4 Service News
About Us
 

 

  Remote Support

- Network NAT Basics

 

Desktop Remote Control for Support on the Web

Desktop remote control from the web is assisted by a a common networking technology called NAT (also referred to as PAT - Port Address Translation). NAT is an acronym for Network Address Translation. It is a commonly used IP translation and mapping technology.  It's a technology that allows your network to share internet access. Using a device or piece of software that implements NAT allows an entire network to share a single internet connection over a single IP address. A single cable mode, DSL modem, T1, or even 56k modem could connect all the computers to the internet simultaneously. Additionally, NAT keeps your home network fairly secure from hackers. 

 

 

Remote Support & NAT?

Most NAT devices allow you to create maps between the internet and your computer network - this is called port forwarding. Example: A request on port 80 from the Internet (looking for a web server on your IP address) would normally be turned away by a NAT device.  A special mapping can be set up to send that request from the internet to a specific computer on your network. One of your LAN computers could host a web server on the Internet, and another computer (or the same one) could host an FTP server because the two services work on different ports. Only a few special programs on the internet will not work using this port forwarding system.

                

For our web based PC remote support software, you would set the port forward to your computer using the port number you selected or leaving default port number when your account was created. 

 

NAT is built in to the most common Internet Connection Sharing technologies around. Microsoft has built their ICS around it and every Cable/DSL Broadband Router on the market accomplishes its job with NAT.

                

How does it work?

NAT acts as an interpreter between two networks. In the case of a home network, it sits between the internet and your home network. The internet is considered the ‘public’ side and your home network is considered the ‘private’ side. When a computer in the private side request data from the public side (the internet), the NAT device will open a little conduit between your computer and the destination computer. When the public computer returns results from the request, it is passed back through the NAT device to the requesting computer. With our remote computer support software the remote computer connects to your Viewer.

 

          

Security: Basic NAT is not a real firewall?

Basic NAT devices are not real firewalls, but they are usually considered ‘good enough’ for most home networks. By not forwarding requests or probes that originate from the internet to your LAN, a NAT device blocks most mischief. A simple NAT device can not keep hackers from running DOS (Denial Of Service) attacks on you, but individuals rarely get attacked like that. It will keep out people looking for file shares, rogue mail servers and web servers, and most port based exploits. Most also protect against SMURF and WinNuke attacks. With a NAT device and a good anti-virus program, you should be safe from the most common kinds of internet attacks.

Stateful packet inspection (SPI)

Some NAT routers have an advanced form of firewall built in that does 'stateful packet inspection'.  This allows the NAT devices to filter out specific kinds of data on your router like SYN flood attacks, IP Spoofing, Teardrop attacks and others.  SPI is a general term that can describe a router that filters more kinds of attacks than basic NAT by closely examining packet data structures.  Of course, each manufacturer will implement different kinds of SPI so not all SPI routers are equal.  Routers with SPI can often log attacks.

What If I want to host a server?

Most NAT devices allow you to create maps between the Internet and your computer network - this is called port forwarding. Example: A request on port 80 from the Web (looking for a web server on your IP address) would normally be turned away by a NAT device.  A special mapping can be set up to send that request from the internet to a specific computer on your network. One of your LAN computers could host a web server on the Internet, and another computer (or the same one) could host an FTP server because the two services work on different ports. Only a few special programs on the internet will not work using this port forwarding system.

             

 
 
 

 

 

This document illustrates the setup required to provide to your end-users and customers on-demand remote computer support on the web. The port number used for pc remote control support on the web could be of your choosing and does not exclude port 80. The default port number that is automatically placed on your user page when you created your account is good enough and most often performs well.  Port 443 is a common port number used as well since if a network has other all other ports closed, 443 is normally left open since it's used widely for https Internet traffic.

 

If you have any questions please send an email to 4Support@4RemoteSupport.com. We will gladly assist you.

 

(This document is modified from the original located at http:/www.homenethelp.com/web/explain/about-NAT.asp)

PC Remote Control:

 

On-demand pc remote control on the web

is facilitated via automatic download of pc remote control support software . If the automatic download fails, there's a link to manually download the on-demand remote control software from the web. When run, it automatically connects to the remote support viewer. You'll see their desktop on your screen and have full remote control over it. You could even email a pc remote support link to your end-user. Once the email is received they just click on the in in the message body. A browser window will open to the connect page on your site. They don't have to enter your viewer id to login.

 

Online Computer Remote Control Support Software free trial.  Online Computer Remote Control Support Software Purchase.   

online remote desktop support Online pc remote support software is free for 10 days. There's no obligation try our remote support solution. We provide you during the demo period online desktop remote support software that's on demand access, simple for end-users, and gives you remote pc access. The choices of pc remote support solution are many and more new remote support products for  remote support software are being developed. We've enabled a low maintenance, low cost desktop remote support software solution.
 
Home   |   How It Works |   Product Info   |   About   |   Support  |   10 day Eval.
  Terms & Conditions  |  Privacy Policy  |  Site & Support Contact
©2003-2008 4RemoteSupport.com.  All rights reserved.