|
|
|
| |
|
|
|
|
Affordable, low cost, computer support software for
remote pc support .
The following news
& updates page was
started in February of 2006.
February 11,
2006
just got even better.
Our
remote support solution has just been improved and now includes an application
version. The download of this executable version of our on-demand
remote support software can be initialized from
a link available to our customer's remote users upon login to the site for
support or can be placed on their own web servers. The program file is
available for download and distribution from our customer's user account page.
Evaluation
account holders also have
access to the remote support software program.
This remote support tool lifts the Java VM requirement on the
remote desktop
system. It's available for download from our customers profile page and,
just as our automatic download enabled network configuration changes at no cost,
so does this additional support tool.
The update also
makes available more options for delivery. For example, the tech support staff can send the
remote support program via
email. It also enables our customers to setup links on their own web-sites for
their end-users and customers to download support software for
on-demand
pc remote control
support on the web.
We never charge for
bandwidth usage, incidents, minutes, sessions, computers, users, etc.. There's no hardware or specialized
remote desktop servers to buy and maintain, and
there's NO need to spend thousands of dollars per license or seat
or for appliances that will need a support contract and upgrades that
translates to spending more money to
maintain
plus yearly software maintenance fees.
Remote control and support multiple
remote desktops on-demand simultaneously (at the same time) on the Internet.
Change computers or networks your providing remote support from without
additional charges, fees, or hassle.
Try it
free now!
|
|
| |
|
 |
|
|
June 3, 2006 -
Remote Support Service Update |
|
|
Well a nice
and handy feature for a
remote support software solution to include is
giving their
users an option to email a
remote support link to their
end-users or customers.
We've just
added this feature in an effort to further make providing remote pc
technical assistance simpler and faster. This new feature allows you to send an email
directly from your user page. What makes this method a very useful tool
and utility is that when the email is received, the recipient just has
to click on the link clearly marked and located in the message
body. When clicked, a browser window opens on their desktop and loads a connect page
on our site - logging in to the web site is bypassed with this
method of remote desktop access.
To see the
page from which a
remote support link could be emailed
click here.
Providing
this additional support tool makes
it even simpler to deliver
pc remote support software and provide
online remote support because the
remote computer user just clicks on a
link from their own inbox skipping the steps of having to manually open
a browser window and navigate to our homepage and skipping the login.
|
| |
|
June 17,
2006 -
Remote Support Service Update |
|
|
|
A minor
timing issue was resolved and corrected. When 4Support.exe, the small
downloadable
program available for placing on personal or company web sites to
provide users
remote tech support, was run and the incorrect support id
was entered, the window would display too long. The program window would
show on the
remote desktop for about 20 seconds which is much too long.
It has been shortened to about 5 seconds.
We're
looking to release another update to our
remote
it support program. This update include asking the remote desktop user re-enter the
tech support id if an incorrect support engineer id is entered. Currently, the
program must be re-download and run again for
remote pc support.
|
|
|
|
August 17,
2006 -
Remote Support Service Update |
|
|
|
Changed the
method end-users login for support. Instead of using their engineer's
email address, they now use a unique viewer ID that's assigned to all of
our users upon registration. Switching from email addresses to id
numbers, the number of typos entered by
remote desktop users should
decrease tremendously. |
|
|
|
October 31,
2006 -
Remote Support Service Update |
|
File
transfer has been added to our service. Now our users can transfer files
to and from the
remote
desktop system to theirs or from the local supporting computer
and it's connected network drives to the
remote pc. The new system is currently in
"beta" format and our users are given an option at login to select which
version they prefer to use. It's a non forced update so our users can
continue using the current system and don't need to do anything differently. |
|
|
|
December 24,
2006 -
Remote Support Service Update |
|
Remote
client auto-reconnect feature was added. The feature is an option that
our users can set to enabled or disabled from their user options page
once logged in. This feature is helpful, and we feel a requirement, in
remote tech support software. There are so many reasons a client can
disconnect during a session one of which is a bad network connection or
bad-ware that our users are trying to eradicate from their clients
computer remotely. Rather than requiring the end-user to re-initiate the
remote pc support session manually, this feature can be turned on
and the remote client software will re-connect to your viewer
automatically. |
|
|
|
January 23,
2007 -
Remote Support Service Update |
Added a
auto-reconnect feature for remote support sessions that allows users to
select whether they would like to have their clients reconnect
automatically if there's a
network problem. |
|
|
February
23, 2007 -
Remote Support Service Update |
We have
worked out Vista issues regarding the IE7/Vista combination. We have
successfully tested
and have had users also successfully run their viewers with the
IE7/Vista combination. FireFox can still be used as a workaround to IE7
on Vista or as the browser of choice. FireFox 2.x is of course
compatible. |
|
|
April 3, 2007 -
Remote Support Service Update |
|
Branding at no additional cost -
Remote Tech Support Software
:
We've added some basic branding that allows your clients and customers see your logo, or other image, on our web pages your users see when getting remote support for you.
Now, when your uses go to our site, or you've emailed them a
remote support link, or were redirected from
your website for
remote support, they'll see your logo at the top of web pages they load. Add your address, phone number,
or contact information all on a nice sizes jpeg file. Uploading is easy and your image can be changed at any time
from your user page.
|
|
|
May 5, 2007 -
Remote Support Service Update |
A feature in
IE, not found in other browsers, had prevented end-users from using the
enter key after entering their support tech's id number on our homepage
to login for support. They had to click on the login button to continue.
JavaScript was not used for this solution. Server side scripts were modified to overcome this limitation so
now an end-user can enter the tech id and hit the enter key on their
keyboard or click the button to continue to get support. Also, now when
out homepage loads, focus is placed directly on the field for user to
enter a support tech id. These changes, although seemingly minor, should
help for a smoother
remote support experience for the end-users and the
tech trying to provide
pc remote support remotely. |
|
|
June 23, 2007 -
Remote Support Service Update |
|
Modified
the client software to ignore or disregard other
computer remote control software running as services in the
background on the remote desktop clients. The client, when connecting,
would either try to use the other software if were installed and running
for the
remote pc support session, use the the other
pc
remote control software version, or use some it's settings which
disabled some features in the client on the
remote computer. The configuration changes and update will effect new
downloads of the client software to the remote computers. The update is
automatic and requires no extra effort by the tech or the remote user to
implement. |
|
|
|
|
September 2, 2007 -
Remote Support Service Update |
|
Added
logging of remote viewer connections. We had requests to have the remote
computers accessing accounts for remote support logged. This can allow
for administrators of their
web based remote support accounts to view activity occurring
and connections being made. The log contains the IP address of the
remote computer and from where is was started from meaning whether it
was run from our executable or from a web-site login. Logged events go
back thirty days and logged remote computer events are logged
immediately for nearly real-time retrieval and viewing. |
|
|
|
October 10, 2007 -
Remote Support Service Update |
Added logging of various viewer
actions such as access times and IP address changes. These events can
tell administrators from were their
web based remote support accounts are being access from.
Since out service allows for dynamic IP address changes allowing for
mobility of the tech support station and for changing the computer or
network from which the remote support account is used, seeing viewer
activity helps secure accounts and clients. Logged events go back
thirty days and are up to the moment statistics as the events are logged
immediately.
|
|
|
|
November 28, 2007 -
Remote Support Service Update |
Added html code for coy and pasting
into technician web-sites. The html code consists of a login form that
can be placed on our customers' sites from which their client, desktop
end-users or employees can go to start a
remote support session. This
means they don't have to come to our web-site but their own. The form,
just as the one on our page works, accepts the "PIN" code or tech
support ID number to start a
web based remote support session with. A new web browser window
opens with a page form our site that contains the session connect button. The
remote computer user clicks on the connect button to start a
pc remote
control support session with tech support. |
Subscribe To Our Service News!
...for web-based news readers. Click your choice below:
|
|
|
|
April 28, 2008 -
Remote Support Service Update |
With more
online remote desktop support service improvements
scheduled and on the horizon, support for remote clients running
Windows Vista operating system platform has been improved. Disconnects
caused by UAC prompts
have been reduced and in most cases completely eliminated. Maintain
remote control of the
remote client system even if the remote user has user access control
enabled.
|
|
|
|
June 28, 2008 -
Remote Support Service Update |
|
|
Our clients can drag and drop
shortcuts to their desktops or other local folders for
web based remote desktop support. The desktop shortcuts
are optional and allow our users to automatically login to their accounts and go directly to their
user page "control panel". Optionally, they can take this automatic login a step further and login
to their account and automatically test connectivity to their remote desktop viewer.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
