Remote Support Software Aids Managed IT Services Companies
Remote support software is an integral part of technology support
operations for supporting current desktop and server systems and for legacy
software and hardware support. With many organizations, large and small,
having migrated away from maintaining their own internal hardware and
software with their own IT staff to using outsourced IT companies, remote
support software has effectively bridged the gap of no support to having
24x7 external tech-support. Remote
support software by design contains the right properties for supporting
computers and desktops remotely. As many companies look to budget their
support costs, the choices they have are many more than when searching for local
computer repair and desktop support shops.
Remote support software
facilitates the connection through the web between the customers network,
desktops, servers and other peripheral hardware that needs support to
Managed IT Services companies that can be very geographically distant
from the organization they are supporting. This give the customer more
choices. Remote support software, because it operates through the web , does
not need to be local in any way. Organizations can be a continent away from
IT support company and still receives the same support as if next door
to the company they get support form. This is due to remote support
software. Remote support software has features of remote computer control,
remote desktop control, remote pc control. All remote control sessions are
conducted online through the web or local network.
desktop remote support software from 4RemoteSupport.com helps achieve
global access through the Internet by having developed a simple method to
remotely access client computers and other devices across the web. Either through a browser or a small application
executed on the remote device,
the end-user is provided the capability to connect for online support over the web.
This is most often achieved by permitting access to internal systems from the outside
WAN side of a firewall or gateway router over
the Internet with online remote computer control software for web based
desktop support. 4RemoteSupport
provides online web based online remote support software
for providing technical
support to clients utilizing desktop
remote screen sharing technology through the web in any geographical location.
Typical Uses of Remote Support Software is Remote Computer Control.
The most typical task or use of online remote support software is to provide a
tool for remote computer control. Remote computer control is an extension to
remote support software and give tech-support from the outsourced
Managed IT Services company a means to access and support remote computer clients and
remote computer end-users online over the Internet. Typical practical
uses for Remote Support Software are:
PC Remote Support
Online Desktop Remote Support
Online Computer Remote Support
- Remote PC Control Online
- Remote Desktop Control Online
- Remote Computer Control Online
- Remote Support Software
- Online Software for Desktop Support
Online Software for PC Remote Support
Since the PC
computer was first introduced back in the late 1980s, the PC computer has always needed local
support. 4RemoteSupport remote support software
delivers the support needed for local and online PC remote support as it contains the
the right elements to fulfill the demanding requirement and need. The characteristics of remote
support software include online desktop remote support software to enable access
and repair of operating systems, productivity apps such as the Microsoft
Office Suite. Online PC remote support
is a desktop screen sharing tool
for support both on the local network and across the Internet reaching
all parts of the world. It is a tool for updating, repairing, and maintaining
software applications and operating systems.
Unlike many of the familiar productivity applications, operating systems and file systems tend to be the most needy in terms of
regular support and updating. Hard disks can be scanned and checked
for errors for example through the use of built-in diagnostics tools found
in many modern BIOS firmware. Drivers can be updated to make the hardware
perform more reliably and efficiently. User productivity applications
also often need updating. Although many applications are designed to
auto-update through the Internet, due to security concerns they require and often ask for permission or
with a pop-up request the user
pre-approve an update.
These and many more updates, general administrative tasks, and system maintenance issues can be
remedied by software for
remote support. Software such as 4RemoteSupport's online PC remote support provides an effective the means for
remotely accessing a remote PC
across the web with remote control level access and user permissions.
With 4RemoteSupport online PC remote support, the end-user client device can
be updated and software
upgraded or updated, or repaired if necessary or even un-installed if
required through screen sharing remote control access.
Solving Operating System issues using Online PC Remote Support
Application issues can be solved remotely with PC Remote Support online.
Random issues occur with applications unexpectedly. When those issues
interfere with one, two, three, or more people then progress towards
completing their tasks are hindered. Delays can occur in projects they are
working on, they may not be able to complete their tasks on-time and can be
costly to the organizations. Applications not functioning correctly on a PC
requires online PC remote support to help establish a cause and remedy to
Online Software for Desktop Remote Support
Remote support software
characterizes online desktop remote support as it enables a remote admin
user to modify and set a user's
preferences in an application. A desktop user's preferences in an
application is just one category of support ticket issues associated with PC
desktops. Software applications such Microsoft Office suite including Microsoft Word,
Excel , PowerPoint, and especially Outlook for email have more and more features
with more user knowledge required to effectively use the software with each release
of the product. The complexity and features available to users
increases but also increasing with each release is the help available to desktop users. Online help has improved the user experience greatly. Online help improves with every release
and as of recent times the user can
get context sensitive help within many applications online right from the
web. The application connects to the web server and "pulls" updated
application help information. This helps reduce the number of support
tickets and the frustration the user can experience when they are unable to
find quick answers to their application problems.
Online desktop remote support on the web assists online by helping the remote users
find the application's feature or option. Additionally, the user can be
shown how to use it the feature or application through online remote desktop
control support. With web based
online desktop remote support software by 4RemoteSupport, a tech-support person can connect through the
Internet online to the users computer and show them in real-time how a feature works.
Simple remote desktop viewing feature which only requires the user to go our
home page or the home page of the tech-support or managed services company, enters a support code to initiate the
online remote desktop connection.
Online Desktop Remote Control for Problem Solving from the Internet
Remotely solving desktop problems online through the Internet is the justification for
having and maintaining online
desktop remote support software. Through the web, desktop remote support
enabled through remote support
software for remotely connecting online to and remotely controlling desktops
over the web, through the Internet, or on a local network. Online desktop remote support
assists bot tech-support and end-users in
problem resolution not only because tech-support has remote access and
remote control of the remote desktop to address the issue, but also because that access
and subsequent support can be achieved in lesser time.
Online Software for Computer Remote Support
Remote support software enables
local IT support to access computers in local offices, interconnected branch
offices or in geographically distant or remote office locations.
Online computer remote support through the web is the method most commonly
used to insatiate and establish connections to remote computers to provide
assistance. This is achieved over the Internet or on local networks. In the
case of managed IT services, the technical support staff is most often not
on-site. so it is more often the case that online computer remote support is
used to address issues end-users are having with their computer operating
systems, browsers or other productivity applications such as their email
client. The support is through the Internet via
online computer remote support , an extension of remote support software but it is not limited to
only access through the web.
4RemoteSupport provides online computer remote support software that has
both a browser-based connection option and an application a user or
administrator can add to a desktop or network share on a file server.
The application executable is launched during times there is a need for
computer support. The user is prompted by the computer remote support
application to enter a support
code to initiate a remote computer control session. Since the remote
support application is launched by the end-user security is enhanced because
the software cannot launch itself and there fore no one can access the
remote computer with the users knowledge.
Computer Remote Control Connections through the Internet
The online computer remote support session begins by the software for
remote computer support validating the code that was entered.
4RemoteSupport designed and developed the software from a well known open
source distribution package. The
remote support application available to users as an option for providing
online computer remote support and is a feature of remote support
software provided by 4RemoteSupport. Online computer remote support
through the web is ideal for organizations that
have both a considerably sized centrally located staff but also certainly for those
organizations that have employees that are distributed in varying geographic locations.
4RemoteSupport in an online remote support service that enables web based tech-support to
screen sharing access of their
customer and clients computers online from the web, internal networks, and
Online computer remote support is not only a ideal for accessing remote computer
desktops, servers, laptops and other mobile devices
but also provides access to additional resources necessary such as when support is provided on-site
with another more senior engineer assisting the on-site field tech.
The remote engineer can assist the on-site engineer to combine skills
towards solving the problem on the server, desktop, laptop, computer or