Web based Software for Online Desktop Remote Access Support on the
Web
Software for remote support on the web
is available to all users online. On the tech side of the connection, the
tech-support person clicks on a link in the browser that initiates a download of
a viewer .The viewer download in not installed on the computer where it would
have to be uninstalled later. It merely executes on the system as a running
process. It runs minimized on the
task bar. The browser then is available for
other options to be used. From the browser a chat window can be loaded or if the
tech-support person needs to, they can send an email to the person for whom they
are trying to provide remote support to. The remote control with
remote desktop support viewer
programs is started and remain minimized and listening for connections. When a
connection occurs, the viewer opens up to a window that contains the remote
computers or remote desktops screen .The tech-support person has remote control.
Mouse movements and keyboard strokes are immediately delivered to the remote
client host through
online software for desktop remote support, and the user at the remote end is able to also see what is occurring
on their desktop. Our software for remote desktop support through the web is
online desktop support software that permits the locking of the remote
keyboard and mouse so the tech-support person can only operate the controls.
When desired this option is available from the toolbar menu or by
right-clicking on the tile-bar window of the viewer and select to lock
remote keyboard and mouse. They can return control to the remote user by
again selecting the option from the menu or toolbar.
Software for Remote Desktop Support
One of the greatest needs today for technical support departments and companies
that provide computer support services is software for remote desktop support
online.
Software for remote desktop support online is software that has remote
access and remote control features. Some also include other features such as
inventory and management of the computers and devices. The online desktop
remote control software is delivered through the web from a browser
window. Major browsers such as Chrome, Internet Explorer and Firefox, are
supported and test. Not only do we have a web based solution for remote access
control using a browser to initiate the session but 4RemoteSupport also provides a simple executable that enhances the
delivery from the web.
Web based access of this executable is not required. It
can be placed on the user's remote desktop for remote desktop connections The
remote control software executable can be on a UNC share on a file server. It is
at the administrator and technical support staff's discretion to decide where to
put the
remote
desktop control software
executable. When downloaded and executed however, it will need Internet access
as it need to reach the our service to obtain connection information .It gets
the information to know how to create the remote desktop connection online/ So
simply put, remote access control software can be downloaded through the browser
through the web to enable
remote
control software access. or, it can be maintained on a local file system or
UNC file share. The Internet browser on both sides of the connection creates
online access to enable a remote desktop connection
over the web.
Web based Remote Computer Assistance and Help
Like online chat software remote assistance software for providing remote
computer assistance connects users and support agents
through the web. When users need computer desktop assistance, they can
connect through a web site or URL. The users are provided the URL and web
site to connect to with their browser of choice. They open a web
browser and load up the page they have been provided .Often the users are
often provided a remote support code. The remote support code enables them
to connect for web based computer assistance. The support code with some
service providers varies and is per connection. Other providers use a code
to initiate remote support per customer
through the web. Still other providers of remote support use the same
code per tech or support agent. The association of remote support code for
remote assistance and the connection varies but the ultimate goal of the
process is consistent among remote
assistance providers. The goal is to get remote control access or the
client's computer desktop and provide assistance
through the web.
- Remote Support
- Remote Support software
- Remote assistance through the web
- Remote Computer control over the web
- Desktop remote control
- computer remote control
- PC remote control
The remote support access for the client most commonly starts with a web
browser and web site. the web site contains the code into download and
initialize a remote access and remote control desktop session with the
remote user. There are web based
remote support providers that provide remote support applications that
install on the remote client desktop PC. These installable programs are
often part of a lager computer and server management and monitoring system.
Software for Remote Desktop Assistance
Other cases where there's an installed application for
web based remote control
assistance and support is the case when the agent provides a means to
re-connect to the remote client computer for further assistance. In these
cases, the remote desktop can be connected to with a remote user also being
present to initiate the connection. This type of software adds un-attended
remote support. The client does have to be online and
connected to the web. The agent "checks-in" to a web site, usually and
backend web-site, to up date a back-end database that the computer or server
is online and available for connectivity
over the
web.
Remote Support Software
