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Remote pc access has an advantage over other methods of connecting
to computer for remote support. One of those advantages is that it can
connect to PC computers through the internet without the need to have
the router or firewall changed on the customer's side of the connection.
Remote PC Access users, and the remote desktop users, just clicks on
a link or they can enter an code into a form and then lick enter or on a
button.
Online PC Remote Support
Online PC Remote Support can enable any computer to
become an online support machine.
Support software, namely online pc remote support software, can be
initialized and executed from the remote desktop
client for remote access and support of the remote computer.
Online PC Remote Support
extends the reach of computer support companies to go far beyond where
they could reach before they enabled themselves and their professional
technical support with support software to perform Online PC Remote
Support
pc remote
support
on the web is a vital piece for support companies and other
organizations. Domestic computer support companies can reach far beyond
their borders and reach an international level with support software
that allows remote pc access and connections
on the web. Remote controlling computer desktop and server PC
computers on the web is a relatively old technology that is based on
intercommunication of two or more systems on the web. On the web support
and support software in general need at least two components to operate
successfully. The components for on the web support as is is for local
LAN support includes software on the remote client side of the
connection and software on the tech support side.
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Remote support software is a spectacular and very effective way
to provide support to clients and your own LAN users. If your a network
administrator for a Microsoft domain or or a Novell DNS domain or other
environment that uses computer desktop and servers, you can benefit from
this type of
remote support software.
Online pc remote support, and PC remote support effectiveness and
speed, has been taken from the LAN and opened up to use the Internet for
connection purposes.
4RemoteSupport remote support software is a fantastic for remote client desktop
control and screen sharing at least one way for some basic training and
for remote support. Not only will your company save money by using
support software and in particular remote support software, but will
increase revenue for a computer support company and small technical
application specialist programmers and developers by giving them the
capability of solving problems faster. Faster turn around time of
trouble tickets and for support tickets coming in the queue means that
customers will be happier and will not be looking to take their
technical support business elsewhere. Remote support software allows for
more than repairing software problems or configuration problems, it
allows to build customer relationships for the entire organization.
regardless if the customer is using Lotus Domino or Novell GroupWise or
Microsoft exchange, they need remote support provided by remote support
software.
Computer remote support software
Computer remote support software like remote support software,
enables technical support companies and departments within enterprise
organizations to remote access desktops and provide remote support to
their Microsoft domain or Novell NDS tree domains. Even users of lotus
notes can benefit from this type of computer remote support tool as they
too use desktops to perform their daily tasks. Computer remote support
software can be categorized into a couple of different types of
software. there is the online computer remote support software that
gives technical support and support companies the ability to access
customer remote computers and servers to provide technical support. Then
there is the LAN based type of computer remote support software that
enables similarly the same outcome of allowing remote control access and
remote pc access to computer desktops or servers but on the LAN. the
major difference between these two types of support applications is that
one works over the web through the internet and the other remains
connected to the local area network or a corporate WAN. Internal access
is the major difference when put into different terms.
Computer remote support software can let technical support
departments and companies not only help users on the local LAN and
provider WAN connection, but also users who are connecting in through VPNs. The VPNs
users connect through to access corporate information can be site to
site VPNs or they could be client VPNs. In either case remote support
software is useful for pc remote control support.
Remote Support on the Web
Remote support on the web means that technical support both for
hardware and software and even application developers and specials can
provide support to their customers through the web. remote support on
the web means they can get to problems at remote locations faster than
other means. By using
remote desktop support on the web, they can access remote desktops and
servers on the web without having to go to the location where the
problem is. Imagine a world that had that
4RemoteSupport remote support on the web opportunity. of remotely accessing a
problem and taking care of it without having to actually going to there
the problem is. image if doctors or physicians can do this or
firefighters and other rescue type industries. remote support on the web
allows for a very fast and effective means of of providing support to
clients by leveraging the web to provide the medium for accessing
computers to correct issues and install software updates or new
applications.
4RemoteSupport | Web based Desktop Support Software. Remote IT Assistance Software
with Desktop Remote Control Online.
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4RemoteSupport provides a web
based
remote access for remote control
solution consisting of software for remotely
controlling desktops, laptops, servers online through
web. Internet based pc
remote access
for
web based pc remote support
.
Remotely access computer via an Internet connection. 4RemoteSupport's web
based service works with any type of internet access, low band-width DSL or
dial-up or broadband Internet access is acceptable for remote support
connections. The remote user only needs a web browser to initiate a
desktop connection Remote
support of remote computer systems for diagnosing and configuration updates or for
training users on installed applications. Web based
software for remote desktop control and support
can provide additional features such as computer management, not just remote
control access. Once the remote computer is accessed over the network,
an inventory can be taken of both hardware and software. Software
issues, driver issues, and updates can be performed remotely over a network,
local network or through the web.
4RemoteSupport has a reconnect feature that reconnects the remote computer
to the tech-support viewer through the Internet in the event there is a disruption in the network
connection. |
4RemoteSupport | Remote Support Software for Desktop Remote Control for Providing Online Remote Support on the Web
Desktop Support on the Web
Advantages of Providing Desktop Support on the Web
When users are in their corporate offices, whether the company is a large
enterprise or a small to medium business, having their applications
and computer desktops or laptops running efficiently is important to the
overall goals of the firm .Often, corporation have their own IT department
and help-desks to provide the computer users of the organization fast
tech-support and limit down time. In other cases, the IT support is
outsourced and in which case
desktop support on the web provides the fastest means for providing
desktop support. The company providing the support is usual a managed
services company that accepts support tickets from these company for whom
they manage. The server and network infrastructure is also managed by the
service company. The user desktop are access remotely
through the web.
Desktop support on the web requires the end-user's computer desktop or other
dives such as smartphones or tablets to be connected and online. The user
initiates the connection and then then tech-support provided by the
outsourced
IT department gains remote control access of the users computer.
They are then able to fix software issues, re-install or update applications
and drivers. By using online
desktop support on the web they are even able to run firmware and
operating system updates like Windows updates.
Desktop support on the web is typically accompanied by software for
desktop support on the web. Software for desktop support on the web is used
by many manufacturers of computer hardware and desktop. Manufacturers such
as Dell, IBM, HP/Compaq , Asus, App and more. All these manufacturers
provide customer portals to assist the users of their product find answers
to their questions. Since most of the manufacturers have a large number of
products from servers, to desktop computers, PC system, and servers,
their support and assistance available from the web is extensive. Their
driver support is database driven with indexing and searches to make find
answers easier for even the average computer user. Software for desktop
support on the web is also used by many organizations that don't produce or
manufacture the products but conditionally provide support. The types of
companies are usually outsourced information technology service providers
and managed services technical support and monitoring companies. They
provide a vital service to their clients and customer. One of the most
common methods for providing support to their client is y using software for
desktop support on the web, software for computer support on the web
and software of PC support on the web. These support organization
provide support for numerous manufacturers. Manufactures such as Dell, HP,
and IBM, just to name a few .The remote support components are indifferent
to the manufacturer or brand used by their clients. Managed services
organizations are mainly concerns with providing computer support. Support
through the web is especially important for these organizations.
Desktop support on the web enables the outsourced IT company to provide
support as if they were present at the office in which the user is working
from. This is a key advantage over staffed tech-support. With support
software that works through the web. The help-desk and support staff can be
located anywhere in the world. They have a online connection for online
remote desktop sessions. The only requirement is that the system they are
looking to access remotely is online and on the web. 4RemoteSupport provides
software for desktop support on the web. Tech-support and remote users who
need support connect to a web-site with a browser and start their remote
desktop connection online.
Remote Support Software
- Affects of remote support software
- Cost benefits of remote support software
- Remote support software influence on Customer relationships
- Online remote support software
Affects of Remote Support Software
The affects of remote support software's use in the enterprise can be
summarized with a few simple words. The primary justification for acquiring
remote support software for internal or external use can be the immediate
positive response received from the users who are being supported. There are
few if any companies, small or large, that do not have an application for
remote support. Many in fact will have more than one application for remote
support. Microsoft for example has their own product, Microsoft Assist, and
yet I have seen Microsoft product professionals provide remote support
through the web using other products. The primary reason for this will be
that most large enterprise level or support departments will have more than
application software for remote support. Remote support software enables the
obvious when it comes to trouble-shooting and remote assistance. It provides
faster user assistance for small and large computer issues. Without remote
support software or other application that will grant remote access and
control to a technical support agent, the support profession or pseudo T
person would have to go to the physical location of the computer which was
having the problem and start trouble-shooting it once present. With online
remote support software the support person can work from any where on the
network and internet and have full screen-sharing remote control access.
Remote controlling computers on the LAN affords more options in terms of
desktop applications for remote support .Desktop applications for remote
support or in other words remote support software that is installed
permanently on the users desktop has more options and also there are more
options for screen-sharing applications.
Cost benefits of remote support software
Remote support software unarguably reduces support costs. Free remote
support software for desktop remote control on the LAN is less available
that web based applications for remote support and screen sharing remote
assistance. The reason for the disparaging range in costs between support
software that is installed on the desktop with an uninstaller and tits
counter part that is mainly web based is the amount of code and application
engineering required for each. Desktop support software that is installed on
a computer desktop in an enterprise setting and under a domain or
authoritative control of a local LDAP or RADIUS server will also have more
options that it internet based counter part. The web based remote support
software option usually has for the initial connection or interfacing
between technical support and the end-user, a browser. Most modern web
browsers are supported for most all applications for remote support. Some
providers of web based online remote support software have maintained
backward compatibility with older browsers such as Internet Explorer 5, 6,
7, 8, 9 and Chrome versions that are older than a few versions back. It is
difficult for developers to maintain support for older browsers as browsers
are updated and released they become more powerful and contain features and
capabilities of the latest trends and IEEE Task force
approved technologies. Remote support software that is deployed
with group policy on a corporate network or Enterprise network will contain
remote control and remote access capabilities. These features are available
in web based remote support software for online remote support. Computer
remote control online is not the only aspect of local desktop installed
remote support software that in some cases differentiates remote control
support software installation. There are other features such as domain
authentication that remote support software software based form the Web will
not have as a default standard.
Remote support software influence on Customer relationships
Without extensive deep analysis, is it fairly straight forward to
recognize how remote support software can influence customer relationships.
The influence is positive and clients see their support ticket and computer
trouble be more quickly addressed and resolved. The resolution time between
the time a support incident was submitted and logged to the time before the
problem is resolved is astoundingly faster than years past. The
proliferation of remote support software for online desktop support has come
about over the past decade with the increased number of managed services
companies and hosting service providers. Standard desktop applications have
been moved to hosted services. Desktop applications as simple as Microsoft
office which once filled local networks as a basic productivity app. even
Microsoft hosts their main Office application suite. Although emailing
hosting is nothing new with the increased usage of Microsoft Exchange and
the development of technologies to permit Outlook connection over the web
both securely and with reliability, Email hosting has dominated and was one
of the first server side applications and services which seen the largest
growth in the hosted world. Support can be hosted too. Once each company
kept a small information technology staff. Other would use a person or small
company that would help them with their more major computer problems and
server issues. These small independent persons developed in to managed
services companies. With the increased number of these independent, once
known as consultants, came the increased usage in remote support software.
The most crucial aspect of remote support software is :
- Computer remote support software
- PC remote support software
- Desktop remote support software
- Online desktop remote control
- Online PC remote control
- Online Computer remote control
Online remote support software has enabled the single or two person small
computer support company to evolve into larger companies providing remote
support and other services such as remote data backup. The main issues prior
to the use of remote control software was that these smaller companies that
provide information technology support could not properly support their
users once they took on more than a handful of customers. The reason for
this is basic logistics, they could not be in many places at once. Remote
support software and increased reliability in web based technologies in
general has helped the small information technology company develop and grow
past a very small size and still provide their customer with the best
support as if they were still present on-site.
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