No
special
password
or registration is required for the user on their computer to get technical help
from you or your team of technicians. As with many remote support solutions, a 6
digit or higher code is needed for access to
web based software for remote desktop
control online for remote access and support on the web.
4RemoteSupport.com's online support
software for
web based remote computer
control support also needs a code for the session to be initiated. The
support software initiates a connection to connect to tech-support through the
Internet. The
software for remote
computer support on the web for remote desktop access control connects
without delay or further action from the tech-support person. Tech-support
departments have immediate remote access and control to the remote system .
4RemoteSupport's
remote support solution does not require much input from the remote computer
user. As we know, not all people are tech savvy and get confused at times easily
at what to do or what you are describing them to do. Even the simplest of
steps can turn into a very tedious arduous task . It is at times so arduous that
onsite would be a better solution for support just to skip having to re-peat
what to click on or what to look for on the screen
No registration or active-x add-ons or chrome extensions are required for the
browser to use the service for
online
desktop remote support through the web. Just your
viewer id, the access code, is necessary for the
end-user
to enter on a web form or entered into the remote support utility program when
prompted.
Software for remote
desktop support on the web for
online remote access for remote control desktop support online can be
simplified even further. The user who is being
support
remotely connect through the local network, Internet, mobile cellular
network at 3G, 4G, 5G or higher speeds. You, as the tech-support side of
the connection, have a login account of course to the site. Once logged
into the site , you have access to you main user page from which you may launch
your viewer. The 4RemoteSupport.com's remote desktop viewer is what the computer or other device such as server
, laptop, or tablet connects to as previously described.
Software for Desktop Support through the Web
With such high
network speeds available today, and so many ISP options, any device that is connected to the
Internet can be remote controlled and supported by 4RemoteSupport's software for
desktop support
through the web. 4RemoteSupport.com's service does not need
high-bandwidth however. Although dial-up is rarely still used, 4RemoteSupport supports
all types of connections even that of legacy dial-up, DSL, ISDN or other
legacy connections as well as the latest broadband technologies and
connections. It does not matter what kind of network
connection it is but there must be one at least.
Once the
pc remote
control on the web viewer is started on your
remote support
desktop computer
system from a
previous
online remote support session. Your remote desktop connection viewer
software does not have to be started up each time you need to support a client
or end-user remotely. 4RemoteSupport's remote desktop connection viewer software can remain
running. It is minimized to the task-bar of the windows computer by default. It
remains as a running process without taken any CPU cycles. It is minimized and
ready for new connections. It can be turned of by right clicking on the task bar
icon and selecting "disable connections". Then, direct
the end-user whom you'd like to provide support to using
online remote
desktop control to open a
browser
and go to our homepage or your web site for
web based access for support. We
provide you with a form that can be placed
on the web on your site on any page
you choose. The html form is used for the end-user to enter the support code
(recall that earlier the support code was described) to start the remote desktop
connection session by entering the support code which consists of 6 digits at
this time. Optionally, 4RemoteSupport.com software for remote desktop control
for support has an email option for initiating an remote support session
through the web. The email option can be used and a support link can be
sent to the person's email address. That email will contain a URL for the user
to click on . That URL opens a web page on our site. 4RemoteSupport's
web based connection
page contains a button the user is click on. The emailed
remote support
link is received by the user into their desktop email client, on their
tablet laptop or mobile device. There's no
configuring of
online desktop support software by the
end-user at all for
remote support
- there's really nothing for them to
think about.
Remote Support Software
